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  1. Ukrainian users get emails from Twitch in Russian but English profile language was chosen

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    11 comments  ·  Localization » Other  ·  Admin →
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    Investigating  ·  mouse responded

    Hi all!

    Could you please answer a few questions:

    1. What was the language you chose when you created your account?
    2. Have you changed your preferred language at all since then or recently?
    3. Is this the first time you’ve received an email in your non-preferred language, or has it always been sending emails in Russian?
    4. To be clear, if you click on your profile picture, and under “Language”, you have “English” chosen, but are receiving Russian emails?

    Edit:
    5. What is the language you have selected on https://help.twitch.tv?
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    LuckyC4 commented  · 

    I have this exact issue. Except in my case, the emails are all in Dutch.
    I live in Bosnia, have set the browser and Twitch languages to English, yet I get emails in DUTCH. What the **** is going on?

    Also, the language at the help.twitch website is in Dutch. I didn't set it to Dutch and there is no option to change it.

    Edit: Now I see. A theme I had installed had turned the Language option BLACK so I didn't notice it. I changed the language to English just now. Hopefully that sorts it.

    For anyone wondering, the language option is at the bottom of the page, in the black portion.