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  1. 30 votes

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    5 comments  ·  Localization » Translation Error  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi all!

    Could you please answer a few questions:

    1. What was the language you chose when you created your account?
    2. Have you changed your preferred language at all since then or recently?
    3. Is this the first time you’ve received an email in your non-preferred language, or has it always been sending emails in Russian?
    4. To be clear, if you click on your profile picture, and under “Language”, you have “English” chosen, but are receiving Russian emails?

    Edit:
    5. What is the language you have selected on https://help.twitch.tv?

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    mikeporteradams commented  · 

    I spend entire day playing email ping-pong with Twitch customer support about this issue,
    this is the reply that I received:

    > Добрый день!
    > Как я вижу, вы используете Украинский язык в вашем браузере, а значит кэш передоваемый сайту будет определять вас как регион СНГ.
    > Увы, но в данном случае я только могу посоветовать изменить язык браузера и вновь очистить кэш и куки.
    > Спасибо.
    >
    > ....
    > We have reviewed your case thoroughly and can confirm that unfortunately, we cannot provide any additional insight to your request, outside of the solutions we provided in the previous responses. As a result, we will be closing the case in this thread. We apologize for any inconvenience this may have caused you.

    My browser was always set to English language.

    mikeporteradams supported this idea  · 
  2. 9,645 votes

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    2581 comments  ·  Localization » Add Language  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey all!

    So sorry that this was closed in the past. Not entirely sure why we closed this in 2019, but I am opening it back up for you guys to vote and comment on while we investigate adding this to the site.

    Thank you so much for your continued feedback and patience with us on this request.

    mikeporteradams supported this idea  ·