Settings and activity
2 results found
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162 votes
Hi all!
Could you please answer a few questions:
1. What was the language you chose when you created your account?
2. Have you changed your preferred language at all since then or recently?
3. Is this the first time you’ve received an email in your non-preferred language, or has it always been sending emails in Russian?
4. To be clear, if you click on your profile picture, and under “Language”, you have “English” chosen, but are receiving Russian emails?Edit:
5. What is the language you have selected on https://help.twitch.tv?An error occurred while saving the comment 
mikeporteradams
supported this idea
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28,183 votes
Thank you for raising this issue and sharing your feedback. We are in the process of rolling out a Beta version of Ukrainian localization across Twitch. Users who have their mobile devices set to Ukrainian should automatically see Twitch in Ukrainian once our roll out is 100% complete, and web users with their system language set to Ukrainian will also be able to experience our Beta version. We want to make the Twitch service accessible to as many people as possible, and localization is a part of that.
Once the rollout is finished, we will mark this issue as "Completed." Thank you.
mikeporteradams
supported this idea
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I spend entire day playing email ping-pong with Twitch customer support about this issue,
this is the reply that I received:
> Добрый день!
> Как я вижу, вы используете Украинский язык в вашем браузере, а значит кэш передоваемый сайту будет определять вас как регион СНГ.
> Увы, но в данном случае я только могу посоветовать изменить язык браузера и вновь очистить кэш и куки.
> Спасибо.
>
> ....
> We have reviewed your case thoroughly and can confirm that unfortunately, we cannot provide any additional insight to your request, outside of the solutions we provided in the previous responses. As a result, we will be closing the case in this thread. We apologize for any inconvenience this may have caused you.
My browser was always set to English language.