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  1. 23 votes

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    1 comment  ·  Ads » Other  ·  Admin →
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    DeltaCXdotcom supported this idea  · 
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    DeltaCXdotcom commented  · 

    Over on YouTube, I can turn off all ads. People don't see pre-roll, mid-stream, or any ads at all. I have them all turned off.

    I just learned today on Twitch that my viewers are seeing my stream interrupted by ads. I kept looking for a way to turn that off, and I couldn't find one.

    You are making money on bits. You are making money on subscriptions. You are making more on both of these than YouTube makes on paid subscriptions and Super Chats. YouTube takes 30%.

    If we are making you money through bits and subscriptions, we should be able to turn off ads completely. I have been trying to move my YouTube subscribers to watch on Twitch with the promise of less delay and more features. But if our stream is going to be interrupted by ads every few minutes, I imagine my audience is smart enough to watch live on YouTube unless they pay to subscribe on Twitch. That's worse for you and for me.

    My audience now feels blackmailed. They don't want to have to pay to remove ads. I don't want to make ad money. Streamers want to make ad money, good, they can turn this on. I would rather create a better user experience for my audience and have no ads even if it means I make less money.

    I saw that there was a previous investigation or something around ads, but I wonder if anybody researched with the audience. You might have learned what creators want when they want ad revenue, but did you learn what viewers prefer? Did you learn what creators prefer when they DON'T want to make ad revenue?

    Please please please consider good CX and UX, and allow those of us making Twitch money in other ways to turn off ads like YouTube allows us to do. Thank you.

  2. 2 votes

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    DeltaCXdotcom commented  · 

    Thanks for the reply... Yeah that's a dead end too. I can't add myself as billing manager because I'm not done going through Extensions Monetization Onboarding (from my streaming account). And there is nothing in that error msg or that page that says what to do. The msg at the top just says, "Enable monetization features with your Extension. To enable monetization features, you must complete a five minute onboarding process and tax interview to be eligible for payout." But no link, no "Get Started," no CTA. So it's a dead end. I'm hoping to dead end will spring to life once my streaming account is finished going through the onboarding... but I honestly have no idea. The process isn't clear to me. I might have to go through it again through my Dev Organization??? No clue. Please bring in a qualified senior UX pro (not a UI designer, please) who can make sure the IA and IxD makes sense and stuff passes heuristics. Thanks.

    DeltaCXdotcom shared this idea  ·