208 results found
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User satisfaction survey It would be good if the ticket case number is specified when sending an email requesting to complete a survey to find out the user's satisfaction. In a situation in which a user sends several tickets, when receiving this email there is no specific knowledge about which ticket it refers to. Adding the case number to this email and/or its subject would be very useful. (This kind of mail https://i.imgur.com/SnxL9BS.png )
14 votes -
There is no real "help" section in twitch. I want real HELP! There's a huge bug in affiliate settings. I can't save my address because it says the address in step 3 is different from the address in step 1. But it is not! I tried everything, i copied the address from step 3 and pasted it in step 1 but it still doesn't work. And i can't ask for help because there's no help section!!!
14 votes -
Complaints Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.12 votes -
Faster conection between Twitch support service and content creators We need faster conection between Twitch support service and users
Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.
Srry for my bad english im not native.
12 votes -
Ability to exclude channel from recommended channels section I'd love to have some control over the recommended channels section in the sidebar. I see the same channels in that section and I don't like them all, I'd not miss anything if this section never existed. I think if users had an ability to exclude channels from this section, it would bring in much better user experience to the platform and more exposure to other streamers.
My solution would be just a tiny X button on the right, after the streamer's name and viewers count.11 votes -
Men Guild I know that Black, Latin and Women guild are early beta but I feel male streamers should be included in that. We are a large community and I feel like we are underrepresented to some aspects.
I am not sure if everyone agrees with me but I do want to propose it after speaking with the AAPI Guild leader. I know its early in development but being represented would be huge. :] Thank you !
11 votes -
Provide "Help" For Twitch Users Who Are NOT Creating Content The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
11 votesHey there!
What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team.
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Downvote as feedback It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.
While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.
Not all suggestions and feedback is the same experience as others.
This is only meant to act as a indicator of the feeling within the community in both…9 votes -
The sexual content policy is the most irresponsible idea that Twitch has had in years. Today I caught students at my place of work, a highschool that's responsible for ages 12 and up, watching a stream of a V-tuber with a fully drawn naked model with breasts and genitals out, showcasing a slideshow of *. Not art, *.
My school's network blocks out explicit content, I have been testing this and reaching out to the ICT department to add sites that need blocking.
Twitch will join this lineup of blocked sites this month, because on any school account with those same restrictions, without logging in or signing up, I was able to find…8 votes -
The help portal AND Appeals section do not work. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?
I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.
8 votes -
Hi, i would like to suggest a support contact rework. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…
8 votes -
FIX YOUR ******** SUPPORT SYSTEM!!!!!!! It's incredibly ridiculous that I've waited like two weeks to get approval on an emote but what's even more infuriating is that your "contact us" feature is always broken so I can't even ask about it. Like seriously I can get better service from **** sites run on computers still using Windows 95
8 votes -
8 votes
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More than 1 name change - Partner Help When you become a twitch partner, they will only help you with 1 name change. After that, they will tell you you're basically out of luck, even if the name you want is under an account with 0 followers doing nothing. I would think being a partner on a website of any kind would help you with something like this, and it would be nice if partner help would assist with more than 1 name change.
7 votes -
Bring back "My support cases" page to view Twitch Support cases online. Twitch's help page used to list my current and past support cases, including case text, category and status (open, closed). I am not sure why Twitch disabled it. I thought it worked great. Can you enable this feature again?
7 votes -
Ad 1 of 6 6 ads in a row when checking out a new streamer?
Skating on thin ice here twitchPS - conflating suggestions and feedback is straight up ********.
7 votes -
Better messaging system for creators to contact Twitch staff. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.
Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.
7 votes -
ask streamers what would be a good feature instead of just publishing stupid stuff that the community hates It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.
7 votes -
followed channels bar on the side auto scrolling I don't know if anyone else is experiencing this, but over the last 3 weeks or so when I try to scroll down on the followed channels bar with the collapsable bar on the side, then try to click on a channel it auto scrolls to either the top of the bar or bottom at random. This is extremely annoying when I am trying to go to the view more option or click on any stream in general. I scroll on the the collapsable bar > move mouse to the item I am trying to click > click, and in…
6 votes -
Imagine if support actually read the support tickets PLEASE read the actual problem instead of sending how-to articles that doesnt even have anything to do with it.
6 votes
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