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Customer Experience

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208 results found

  1. 希望在觀看直播時,可以選擇聽遊戲音樂或直播主聲音或兩者都能聽到,因為有時候非常單純的想看遊戲內容但是直播主會很熱情的跟觀眾聊天,我認為對於只想觀看遊戲內容的觀眾有一定程度的困擾,非常多時候直播主的語言無法與觀眾互通,正因為這樣所以會更困擾。
    總結:
    希望能夠讓觀眾自由選擇能夠聽到的聲音來源,如:僅遊戲、僅直播主、或者兩者都收聽

    1 vote

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  2. Roller Derby Teams from across the globe are moving to twitch for live streaming. It would be nice to have video suggestions and to be able to search for other roller derby content on this platform.

    1 vote

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  3. I understand that there is an Algorithm or something that dictates when smaller streamers have the lower quality options for viewing. This should be default for ALL streamers. I feel like the option for streamers to be able to stream in lower qualities besides just 1080p should be allowed for Smaller streamers as well, not just Partners. A lot of people still don't have internet good enough to stream/watch in 1080p... letting smaller communities have that option as a default would not only help them find/attract more viewers and grow their communities but it would also be a benefit to…

    1 vote

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  4. It would be nice to not have audio muted when playing the American National Anthem. Each time it is played in our stream it's erroneously tagged as "Goodnite, Dr. Death by My Chemical Romance."

    The content skimmer or algorithm or what ever it is needs fixed as it gets annoying having to regularly submit a copyright content dispute for attempting to honor our country. Even if it's just fine tuned for items like legally obtained versions of the National Anthems of different countries.

    I could see if it was something like the Jimi Hendrix version that was getting tagged all…

    1 vote

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  5. I want to listen to my own music while watching a twitch streamer, but I can't turn down the music from stream - Only the master volume.

    With this feature there is more freedom in Twitch streams which makes the customers more likely to stay and enjoy the stream.
    Music taste can vary a lot among us and it would be cool to listen to your favourite music and streamer at the same time!

    I love Twitch and let me know what you guys think about this suggestion.

    1 vote

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  6. Implement a simplified reporting system for obvious cases of copyright infringement, such as movies, series, etc. This system should allow users to report directly to the moderation team without the need for extensive legal documentation.

    Reasoning:

    1) User-Friendly Approach: A more straightforward reporting system for clear violations would encourage users to actively contribute to maintaining a copyright-compliant environment.

    2) Efficiency: Streamlining the reporting process for evident cases can expedite the resolution of copyright issues, ensuring timely action is taken.

    3) Privacy Concerns: Current requirements for personal details raise privacy and security concerns. A simplified process would alleviate these concerns for…

    1 vote

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  7. First Some Context

    My ad revenue has been getting cut by twitch !
    pretty sure this is due to someone hate reporting me on repeat so my following disappears. twitch has done nothing about it besides doing investigations and not telling me anything, then after 2 weeks my revenue will return to normal (but still lost 60% of my revenue for those 2 weeks) untill the next hate reports (normally 2 days later), then all of this restarts!

    Always the same response! make sure to read the tos etc etc

    I am one of the few in the category i…

    1 vote

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  8. How to suggest a category for all VR Games & How to suggest a game to be added / Im thinking BanterVR - Also please have email support in addition to this uservoice and support system, it seems cluttered and confusing.

    Also, if I am logged into twitch, I should automatically sign in to twitch support.

    Much Love & Best Regards
    JB

    1 vote

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  9. Integrate an AI-driven bot with Twitch's complete information, encompassing TOS, CG, UserVoice, etc. Enable universal access for users to simplify navigation, explain rules, and assist in finding the right channels for specific feedback. Leverage the capabilities of AI to enhance user experience across Twitch.

    1 vote

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  10. Make it able to mute video, so sound only, to limit data transfer.

    1 vote

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  11. STOP SENDING ME THE KOREAN TWITCH NOTICE EVERY **** DAY!!. i've received the notice every day for the past 3 days. WHY?

    am i going to receive this every **** day until the shutdown. PLEASE STOP SENDING IT.

    also the notification keeps showing when i go on the twitch site. i know it's important, BUT EVERY SINGLE DAY is excessive.

    1 vote

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    0 comments  ·  Email Support  ·  Admin →
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  12. I just have feedback on the customer support. I tried to log into my Twitch account and it wouldn’t work because I couldn’t remember the email. When trying to get help in order to login, the person who was “helping” me would not work with me at all. They required the email that I used to create the account in order to login, however, I didn’t know what the email was in the first place. I had my Twitch token and lots of other resources that I could’ve given in order to prove that the account was mine, but they…

    1 vote

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  13. Recently I've been getting suggestions for streams with the category "Probably Artificial, Hopefully Intelligent: AI powered streams and related discussions" and there is no option to mark as not interested. I'm not sure why AI streams are being allowed to begin with, other than some backwards attempt at farming ad revenue (which is a problem in itself) but twitch shouldn't push AI streams on people over actual streamers who are actively working on making their stream entertaining. If they wanna show off your programming skills there are plenty of other websites they can use, without actively harming a community of…

    1 vote

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  14. I had attended Twitch Con in Las Vegas,Nevada and i had scheduled a Meet & Greet with AlexZedra that was scheduled to be at Twitch Con on Sunday, October 22 from 11am to 12pm. upon my arrival at the meet aand greet station i had informed the staff member that i was here to attend the meet and greet for alexzedra and i was not informed via the Twitch Con app or there were no signs that stated that attendees going to the alex_zedra meet and greet that she did not show up to twitch con and that…

    1 vote

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    1. Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
    2. Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
    3. This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
    1 vote

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  15. tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.

    1 vote

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  16. I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.

    1 vote

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  17. I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.

    1 vote

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  18. Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.

    1 vote

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  19. Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün…

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