Need a ON and OFF feature for Text to Speech Alerts on viewer side due to it interfering with Closed Caption Subtitles for Hearing Impaired
(Closed Caption) Hearing Impaired customers have a very difficult time reading the Closed Caption when Streamers turn on the Text to Speech Alerts for their Chat when they donate or use points for alerts. But Twitch Customer Service didn't take this into account. Any time a Text to Speech Alert is used on stream it disrupts the Closed Caption Subtitle feature for the Disabled and Hearing Impaired people trying to read what is being said by the Streamers. We need a way to be able to turn the Text to Speech Alerts off on our side. So that it does not affect the Closed Caption Subtitle wording arrangement. Sometimes it makes the sentences incoherent and sometimes it doesn't even register the dialogue at all due to the Alerts interfering with the Closed Caption Subtitles. There needs to be a fix for this effectively because it is against the ACLU's discrimination acts and laws to not provide the option to turn on or off these features that affects the Hearing Impaired Device on our side ,and not someone else controlling our Hearing or Caption Device like it is now with the Text to Speech Alerts only Streamers control by allowing donations or points. we need a feature to allow us to turn it on and off or to mute it. Sincerely concerned customer.