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Customer Experience

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208 results found

  1. I would like to, as an owner of a chanel can do, to block a chanel and never see it again, not even recomended.

    1 vote

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  2. So if Twitch have a inbuild Ai speech to text system what the Watcher not streamer can activate and position in the picture you have a nice little feature but if you include a translator ai in this which the User/watcher is allowed to controle by habit or wish, turn off or on or position the window where in the pic the text is shown you may have a senstation and close the gap between languages. You may offer that as a service and also can monetise this.

    Actually some streamers like Piratesoftware uses a speech to text ai. due…

    1 vote

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    0 comments  ·  UserVoice  ·  Admin →
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  3. I emailed twitch support about being shown ads to a channel I subscribed to, they took 24 hours to reply once with useless generic advice that didn't help; they replied again 24 hours later with more useless generic advice that didn't help; then they replied 24 hours later saying they couldn't do anything and closed my ticket.

    THIS IS UNACCEPTABLE AND THIS IS NOT SUPPORT. Furthermore the twitch admin claim that "we only close tickets that are a year old" is a blatant LIE, plenty of users here on UserVoice are having this exact problem and it is totally unacceptable.

    5 votes

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  4. Men's mental health is heavily stigmatized by society and I would love to see a space that amplifies the importance of men's emotional wellbeing. This space would educate other men on how to be less toxic, and how to practice empathy with other individuals.

    1 vote

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  5. Customer service does not read my issues - they give some generic response that has absolutely NOTHING to do with my issues.

    1 vote

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  6. At the beginning of each month, Twitch currently displays for each user a "round up" of stats for the month, how many of that streamers streams a user attended, how many watch-hours they have, how many messages were sent, but I would also like to see a Contributions page, where a user can see some admittedly estimated statistics of their potential monetary contributions to a channel. Something like "You threw 1380 bits in April! You've been subscribed for 39 months, WOW!" or "Your Turbo Membership resulted in 3.98 in estimated ad revenue this month! So generous!"

    In my opinion this…

    1 vote

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  7. Whispers are now completely broken thanks to required phone verification!

    Twitch now requires phone verification to send a whisper to anyone, regardless of previous whisper history, or anything else logical.

    Since phone verification is never going to happen for me, I can never reply to any whisper I receive now.

    And I cannot turn whispers off.

    So, people keep whispering me to get help with things, and I have no way to tell them I can't even reply to them.

    If Twitch is not going to allow some sort of other account verification, or security settings, then Twitch should give…

    1 vote

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  8. Since every email support thread includes a reference number, it would be great to have a way to search that reference number and see its basic status - closed or open, any pertinent information, etc. and ideally contest any conclusions or closures due to poor or inadequate support.

    Basically after days of not getting responses to my email support thread, and having never been told it was closed, I am suspicious my ticket got closed and my ability to email the reference case is gone, but I am still emailing that case # assuming it's open. Situations like this really…

    3 votes

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  9. Browse By Category 100% NEEDS and should default to Alphabetical sorting.

    1 vote

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  10. I think twitch is being horribly inconsistent on its banning practices. It's bad enough you ban channels "by mistake" as that really throws the moderators into chaos. Worse, you ban channels based on random snitches who either are just trying to cause trouble or are trying to eliminate competition.
    I also don't like this policy of banning for "copyright violation". There are channels you don't touch that are showing more recent stuff that channels you've removed. Frankly, since these channels are generating ad revenue for you and nobody is downloading the content, I don't believe copyright is an issue, especially…

    1 vote

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  11. TOS Updates should point out what has changed. Since every website and its mother sends out those emails, there's just no way I can read through all that trying to see what changed. Can't remember pages & pages of dry text, either. The changes should be highlighted with some color. Give us all a break!

    1 vote

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  12. (Closed Caption) Hearing Impaired customers have a very difficult time reading the Closed Caption when Streamers turn on the Text to Speech Alerts for their Chat when they donate or use points for alerts. But Twitch Customer Service didn't take this into account. Any time a Text to Speech Alert is used on stream it disrupts the Closed Caption Subtitle feature for the Disabled and Hearing Impaired people trying to read what is being said by the Streamers. We need a way to be able to turn the Text to Speech Alerts off on our side. So that it does…

    1 vote

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  13. The sidebar UI design is really bad. Currently I have to stick with the sidebar and it doesn't work on far right. Is frustrating to use dexterity to catch with your mouse the sidebar. In fullscreen on web it should automatically click on sidebar when you go to the righest area of the sidebar. The sidebar is very annoying.

    1 vote

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  14. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    1 vote

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  15. Notice in the middle of some streamers live stream, when my cursor hovers in the middle, a pop up comes up that says, " CLAIM your sub". This happened to me previously on another streamers page and thought someone gave me a sub and i was CLAIMING it. It wasn't. If you click it, it immediately uses your PRIME sub for that streamer. That is very misleading. I was checking out a streamer and thought someone in chat, like many do, gave me a sub. If someone is new on twitch or not on much or hasn't seen it, they…

    1 vote

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  16. A novel simple concept... Have twitch support... read.. the.. tickets people put in instead of asserting with nonsense that had nothing to do with the entire ticket?

    I've tried multiple times to report a bug that's blocked me out accessing the subscription button of channels yet every response from support is, "I'm not eligible for a refund".... I never mentioned wanting a refund... even replied with HUGE TEXT saying NOT ABOUT REFUND!!! (guess what their response was.. ) just wanted the bug addressed or help clarifying a cause.... bye bye sub streaks all due to twitch support inability to read/lack…

    3 votes

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  17. Have the dev team add a "Access-Control-Allow-Origin" header to fix the CORS issue that is preventing my player for working. Here is the Javascript console error.

    Access to fetch at 'https://video-weaver.ord03.hls.ttvnw.net/v1/playlist/CvcFOP3YiNjIn6-BI1caHBrD1Z1E7LgoOYaRrS56tgJ-0crcu7YLR8iUOD8xhKvQrAzhhyWVjULY8dVHe3SNWSlVk7DHVwGwnQTZcmtOBdhTnf4LlqrQlZ7HSDvwNa3Xml_SeP68xaCYlVfYkpsg5FSp43lF-ax1Kdl7D2VoD38FEVcU5hbqdMu5ckCf6mc7lXfJos8vqNduKQNfoU7oYoi0RFjinHQ8F8NjxqjXRlUn0cePSU6e7owURm2L6EWhXnOSt45aexmlS3tQU43C5TxjWjJl-6M44COuOIutybMKTjzBR83tD49P0tubhQqsQnHX8cGsWf10bNxnq-o8Ztoc8-YJJ5BisBnia58TJXSVqPvwTsA_nxjCtEv8LyCEfkLiPNAHJaB-Uwu7iV3DwIBaHrUNA5Hl3M2y3iBvaT-hPH7GC7ahRwd-e5_de2G2uqJaKJMPrDXu2JXGTFrKdgSqdxcpv12vn46shghHizG6APTND3CxDFXZiyznu4rGkv55xUV_OiJMzo04d_eXef6HSd1R0gJ7LSagsWe8WiQ62znsk5nn3H7lqVKOsDV-H1X0XufpeMM8li74LNJXGiKNZsandcE-TMLN4nVoCbh-msjKOsvywdKFoCp9B89_zIgbF5rKYHICL4kvRHGgV4oceYvWpYG4wn-yyXsHqZyuzJDFOiYqerBcuFv-UCXwugG3aBxcEgBLTdInwtFm_bzRKRcFciykHp0BwppArkSNJo6P2o5lqaG8LnJnvxjaRYQEVj7WGauHO0_5oSZbZiA8lqXhziedzJEqMmp4DqQVjQ0fpzC8VHPa0r4cdUvc81PTwQrrBkBiZL7H53hZATkq9IPbObnWU_Ufob0gr8h5GJTFsqyIpbQXq-y3P6x3ueFTjeWclcEfJxNbMwB6H1nidkBl5A_9gw77rGcM_rzvbwtZDZ53F3ScB9fTLzLnKgOpFvUeYvX0i94-OihiGUjv064Sre6J8TSww_IiUhAZ_V2Sh6BqlWaXGgzMWJVoGD3Sa3_ZMcsgASoJdXMtZWFzdC0yMKMI.m3u8' from origin 'https://www.twitch.tv' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.

    3 votes

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  18. I use the video space much more than live, and my default page is "continue watching". I simply want to be able to remove videos from the ones shown that I no longer want to watch.

    2 votes

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  19. You need to add "Street Drivin'" and "Hard Drivin's Airborne" from Atari to the list of games you can select to stream. They were almost fully finished prototype arcade machines and I just fixed bugs in them on MAME and made them way more playable and Street Drivin' is now fully working and i got rid of major steering wheel bug in both of them and just 1 minor bug left in Airborne now but i think it might only be fixable through a game source code modification. They are IMO the best in the Hard Drivin' / Race Drivin'…

    1 vote

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  20. Please add the option to mute the streamers voice. Some of us just want the opportunity to enjoy the gameplay without the conversation, monologue, personal stories, etc.

    1 vote

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