Settings and activity
4 results found
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24 votes
An error occurred while saving the comment An error occurred while saving the comment 
andakar
commented
well... today it got me again... on a channel without VOD, no one made clips but hey, I have been there as viewer for the whole time... just not chatting (as I have been working) so yeah, I guess twitch thought I was not there...
161-streak pretty much gone (as there is no content to restore it)
An error occurred while saving the comment andakar
commented
twitch support wrote to me in one mail:
"Hello andakar,
I did ask Engineering to take a look and in your case it is that you seem to be watching several different streams at the same time.
Please refresh browser before watching and watch one stream per time.
Best Wishes,
Twitch Support"and my reply was:
"will try, once I am back home from work, yesterday I had a solo stream running that took me 15 minutes to be registered, after refreshing
tuned in to a solo stream now prior to driving to work... will see if it registers it"
their reply was:
"Hello andakar,
you can kinda do both, please refresh browser and watch at least 5 minutes of a single stream or 2 stream tops and that should register the streak.
Best Wishes,
Twitch Support"however... as you see, I keep having the same problem but twitch support basically turned me down last time telling me to "use the forum"
An error occurred while saving the comment andakar
commented
of course they don't tell you to show proof or send them evidence... it worked in the past but they stopped restoring streaks... as twitch knew that they messed up and now it is the best to "share your problem in this forum" (knowing it won't be solved as we users can't restore anything)
so yeah, it is nice to say that they say "if there is enough people having the same issue" that they "could reset the streak" and we see that this is not happening
tuned into a stream yesterday, instantly got a view count plus one, switched to the next stream that went live as the streak was running and it didn't register for like one hour
refreshed my browser after 25 minutes and even restarted my browser... meanwhile two other streams I tuned into via app got registered... it took one hour tho for the one I was a mod at to get registered... but hey... even when "only watching one single stream" as twitch support once told me it doesn't register...
...so much for the problems with this system and writing here helps... because it doesn't... it just is a place to show that you are "having troubles"... and I keep collecting evidence and screenshots, timestamps and create clips on channels where VOD is deactivated... just to make sure to have a chance to restore my streak... but yes, it actually "is frustrating a lot" now
(re-wrote some parts of my text as... you know why)
An error occurred while saving the comment andakar
commented
sadly the streak is gone, if twitch support doesn't restore it (do you have evidence that you didn't miss the stream? like clips you created, or screenshots taken of chat during the stream? if not, there is basically almost no chance to have proof to send to them)
twitch support no longer restores streaks as it looks like... they did for me a long time ago after not only showing them clips I created (with time stamp from the live stream time) but also with chat screenshots and "mod view screenshots" of 2 bans I made
however they no longer restore streaks... sadly
An error occurred while saving the comment andakar
commented
yo, Twitch... I know you basically don't care anymore... it happened AGAIN
was active as Mod on twitch, had the stream run in the NORMAL WINDOW on my tablet (and my smartphone while grabbing a coffee downstairs) and it said... I was not there...
...even when I started the raid as MOD... it got me the "notification" that my 53 streak is running out... yes, I did have two other streams run on the shared tab window... but they got detected instantly (even when being started AFTER the one I was a mod at)
your system of "detection" is total cra* to say so... if 1.5 hours of watchtime aren't being detected but 45 seconds into a stream are???
luckily I could restore my streak with a clip that got made... but hey... it's kinda BS to be honest...
An error occurred while saving the comment andakar
commented
hey Twitch, no idea if you are reading or not... but this time it hit me again... I was watching the VOD of a stream that did not count for me, I even tuned in a second time later that same day after dinner to check, if it keeps my watchstreak and during that time it said like two days ago "streak restored" so I tuned in to a stream today just to find out it said that I missed a stream... yep... almost 80 series gone... no information, no heads up... just a F.U. in the chat as it said "the streak has been reset as you missed a stream"
great job twitch... even with VOD no info that it is running out (but other channels with less views send notifications that you are about to lose a streak)
find the reason why it is so "informative" for us users... or just get rid of this "feature"
Edit: By the way, I just checked, as this streamer streams all streams on a second plattform... I indeed missed only the one stream that I rewatched to get a info, that my stream series got rescued... and then it seemed to have been a false info... the stream (still running now) I tuned in late is still the one that started like 1.5 hours earlier, no break, no restart, nothing... but it seems that the counter to "keep streaks" is set to the first few moments... could it be?
could it be that if you have a "restored streak" that you have to tune in to the next stream immediatly to actually save the streak? if so... then it sucks if you are not being able to tune in to the stream right at the beginning...
(Edit 2: yes, the stream still running now that seems to have reset the streak is on HamburgHafenLive which it claimed that I have restored the streak by watching the VOD but it seems that this was not true)
An error occurred while saving the comment andakar
commented
and it happened again... kept 4 streaks yesterday, number 5 however, different story
as twitch support told me to watch "one stream at a time" I closed the streams I kept my streaks (including one where I was a mod) and then restarted my browser
joined a stream I was not sure if it kept it running or not, had this running (with me being active in chat) for over half an hour, no change, placed it on my mobile device, joined back on the other streams as well to get my mod duty done again and today after my night I get the notification that my 83 streak is in the need to be safed... after watching for a total of 4 hours!!!
twitch, your system is getting worse and worse now...
...fix this **** or get rid of it
An error occurred while saving the comment andakar
commented
the things I know is (as I am going to quote a support mail I got some time ago) to not use:
> any browser extensions that are not from twitch
> any adblockers
> any third party apps to watch on mobile
> any VPN service with twitch combined
> any website filters that remove parts like ads and so onthe mail continued with extra info that says to:
> not watch multiple streams at the same time
> not use minimized windows to avoid false detections (even when you can activate "background play" on twitch mobile app but this was not mentioned in the mail)
> not jump streams within the same window and hope for detection (but restart browser window and watch "at least 5 minutes" of a stream to be detected after resart (which took me 25 minutes on one single stream yesterday to be honest)So the issue should be solved by:
> watching only one stream at a time per device until it is detected, then switch to the next stream and see if it is detected (while switching to the first stream on a mobile device if you use a PC that is to still keep watching) and so on.
And in case you actually don't know if you missed a stream... if you can make clips during a stream, create some... just to have some way for a backup... if a channel doesn't offer VOD try to still create clips... and try to prioritize the channels that don't offer VOD for streak recovery.
And keep documenting issues with screenshots and (in best case) clips to still send to the support team (as I did and keep doing)
And no, I am not support crew, I just collected a lot of info now in the past months
An error occurred while saving the comment andakar
commented
I documented this all quite often with screenshots and clips I created during the (so called) "missed streams" and sent them the evidence
and on channels where there is no VOD I created clips just to make sure I got evidence and in case of DJ-streams (where you can't create clips) I took screenshots during my chat activity
I guess they now got stricter rules with recovering streaks but as I told them in the last support mail that I am starting to give **** about streaks now... as this "feature" is more frustrating than helping to get streames more views... I stopped arguing... if twitch keeps blaming others for their issues... they wrote me a long list of things that "could cause troubles" but fun fact... none of the things they told me was being done by me
and I could even show them that I got no ad blockers, no VPN, no website filters, you name it... so yeah... we will see if they get this "feature" fixed or removed
I'd rather have it removed to be honest
andakar
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An error occurred while saving the comment andakar
commented
having the same issue, as it doesn't register some streams while others are being recognised instantly
the thing is, I was on a 108 streak on a channel when I even restarted my browser (as being told by twitch support) to have a better chance of being detected
however, it didn't work and so the stream number 109 (which would have been that one day) got not detected and my streak got reset by twitch claiming I missed a stream (I even was active chatting and created a clip that day)
I never got a notification on that ending streak as well (perhaps as the channel doesn't offer VOD too) and yes, it sucks... either twitch fixes this problem fast or gets rid of that kinda useless and mostly frustrating issue
I mean, I am mod on a few channels and even as active mod it doesn't detect me then... running the stream an multiple devices sometimes fixes things but not always.
My system that I mostly use is a windows 10 system with google chrome, twitch on PC, mobile phone as app as well as tablet in the app
no ad blockers (paying turbo and regular subscriptions for a reason), no VPN, no minimized windows, no background play, no muted stream, nothing of these things that possibly could cause issues
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2 votes
An error occurred while saving the comment andakar
commented
by the way, with almost lunch time I got back to a normal state... as if a 48 hour period was over... just curious what it has been... still no reply from support
An error occurred while saving the comment andakar
commented
are you a mod or vip on one of the channels? or do you have just the basic role?
and did you reach out to twitch support?
andakar
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2 votes
An error occurred while saving the comment andakar
commented
and yes, sometimes I keep the stream running on my PC and take the mobile device with me downstairs to get to the kitchen and have dinner or get a drink... and all of a sudden it sometimes fixes the recognition issue... but often it doesn't
this sounds a bit odd to me... I mean, being active, creating clips, chatting, even gifting subs and you still don't get seen on the channel by twitch but other channels when you are totally silent you get counted instantly
andakar
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1,131 votesandakar
supported this idea
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and it keeps happening again... got the info to watch a channel where I was about to hit a 3-streak, joined the stream, the chat and even made a clip... and after over one hour of watchtime... guess what... yep... "streak was about to be cut" so yeah... watched a clip to "save my two streak" 🤦♂️
and this time I had this stream running for at least 35 minutes as single stream... no other one next to this (so yeah, not only did I lose my 161 streak yesterday but I even didn't have a count on a stream today)
I'd say... get rid of this feature if it is not working as intended... (as it looks like to me)