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  1. Better contact support options instead of sending the same unhelpful email over and over again

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    8 comments  ·  Customer Experience » Email Support  ·  Admin →
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    Clarynaa supported this idea  · 
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    Clarynaa commented  · 

    Similarly, I just had a chat experience that made it clear the customer service reps are NOT allowed to think for themselves and problem solve but have to give you preset responses. This just leads to frustrated customers, might as well have a bot doing the chat.