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sugaraf
commented
Hello again! I recently sent an email to accessibility@twitch.tv, requesting that Twitch promptly provide a transparent timeline or plan of action for the implementation of auto-captions. If no action is taken, I will have to involve the National Association of the Deaf (NAD) in this case. The lack of response or action from Twitch despite solid evidence of concerns being raised since 2019 suggests a potential violation of ADA law.
Twitch Team, your immediate attention to this matter is appreciated.
An error occurred while saving the comment sugaraf
commented
This is at the top of the threads, and it has been there since 2019. Why hasn't any action been taken on this yet?
sugaraf
supported this idea
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I understand your perspective that streamers should be responsible for providing accessibility. However, the reality is that it should indeed be Twitch's responsibility to provide closed captions as a fundamental accessibility feature on their platform. Much like they've enabled sound for viewers to hear what streamers are saying, incorporating closed captions into their platform should be equally straightforward, especially with the assistance of AI technology.
I've made efforts to communicate this to Twitch, but unfortunately, I haven't received a response from them in the past nine days, despite following up twice. I'm seriously considering taking this matter to The National Association of the Deaf, an organization that has successfully advocated for closed captioning in various forms of media, including streaming videos and social media. It's worth noting that many other platforms have already implemented features for captions, making Twitch one of the last to do so.