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  1. 13 votes

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    13 comments  ·  Video Features » Uploads  ·  Flag idea as inappropriate…  ·  Admin →
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    Karl Wang commented  · 

    Inspecting one of the dumps provided to me, it looks like the request payload is missing crop information, hence the error message.

    Are there any other issues that are coming up at the same time? Like cropping tool is not loading or other javascript errors.

    Let me know if clearing your web cache helps.

    An error occurred while saving the comment
    Karl Wang commented  · 

    I'm unable to reproduce the issue on OSX firefox53 64bit & chrome58 64bit.
    Can you provide more information to reproduce? OS, browser/version, are the videos published/unpublished, are there any other thumbnails on it.

    Also If you could email me the image that you are trying to upload and a HAR dump from the browser developer console if possible. (https://confluence.atlassian.com/kb/generating-har-files-and-analysing-web-requests-720420612.html)

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    Karl Wang commented  · 

    Sorry for the delay. Thanks for bringing up the issue, we are looking into it.