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Moderation

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Moderation

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465 results found

  1. Allow streamers and mods to Import and Export terms from the stream's blocked terms list, including duplicates of terms that may already have been entered.

    As I'm sure Twitch Staff is well aware, there has been a devastating increase of bots globally harassing creators of many identities. I'm going to assume that the staff is silently working on the backend to minimize the damage being done from these mass-produced bot accounts, but in the meantime creators should have a way to compete with these bots as they come.

    This is where the "Import/Export Blocked Terms" comes into play. The individuals…

    22 votes

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    4 comments  ·  Mod View  ·  Admin →
  2. Recently I had to permit the term of "ow" when someone wanted to simply type "How are you <3" on a stream. This rather baffled me. I have since found similarly harmless words have triggered very low levels of automod sensitivity despite being rather simple words. Someone on reddit thankfully screenshotted some examples of the settings being used for the How are you <3 instance and has uploaded them for easy viewing:

    Settings: https://i.imgur.com/3vLFx3Z.png
    Results: https://i.imgur.com/VYjp4Sj.png

    I can also state that I've had to permit the word 'dinosaur' on the same levels of sensitivity. I think it AutoMod should be…

    22 votes

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    1 comment  ·  AutoMod  ·  Admin →
  3. I think that allowing mods to sort the list of users beyond alphabetical would allow us to easily see the problematic accounts, check their chat history and easily filter out problem users. It won't solve the issue of long standing accounts being possibly problematic. That said, those who cause issues are generally using burner accounts.

    22 votes

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    0 comments  ·  Mod View  ·  Admin →
  4. Personally, i do not have a mobile phone by choice. I have no need for it, so i'm not going to waste money paying for it each month. Therefor, i don't have a way to verify my login even though i have the authy app, 2fa enabled, and i'm affiliate. They have my tax information, but they won't "verify" me.

    The best thing i could think of is if a user has received payouts, give them the same status as if they had a phone. I know a lot of users who stream, but don't have a phone to verify…

    21 votes

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  5. Right now if you block a user and you moderate for a channel that said user is in, you will still see their messages. I have certain users blocked for a reason and me seeing them in chats that I moderate drives me away from the streams. The streamer does not want them banned, so that is not a viable option. I understand that as a moderator your job is to keep an eye on users, but other mods can help out regarding these instances.

    21 votes

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    4 comments  ·  Mod Tools  ·  Admin →
  6. Hi there! Recently with TLOU2 trolling being a huge issue on Twitch, many troll accounts are spamming channel point redeems with trolly usernames in order to avoid having their messages deleted and getting themselves timed out immediately as you would be able to with normal chat messages. Someone could for example say something offensive using the "highlight my message" redeemable and mods would not be able to act as fast. The shortcut buttons for ban, timeout and delete should also be available next to channel point redeems so action can be taken faster if the user's username or message is…

    21 votes

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    0 comments  ·  Mod View  ·  Admin →
  7. Had a message come across automod that used the n word, so obviously I denied the message. However, after denying an automod message it is from what I can see lost forever. I wanted to ban the user or at least time them out for a few days with no luck. I feel a sense of urgency with automod notifications so it seemed reasonable to deny it quickly. It would be nice to add denied messages to the log for further moderator action.

    20 votes

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    1 comment  ·  AutoMod  ·  Admin →
  8. Restricted mode should NOT inform the chatter that their messages are not being delivered to the rest of chat. I feel like this is motive to encourage someone to act out even more... I feel like someone being restricted should not know they are being restricted. Feels VERY unsafe.

    Sure, a ban may be the viable option, but there can be a lot of nuance to the relationships between fellow streamers and their communities... where nothing ban worthy has necessarily occurred but you might want to prevent an incident in the case something does.

    I personally switched to monitoring mode…

    19 votes

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    0 comments  ·  Mod Tools  ·  Admin →
  9. Currently with the new User monitoring system, when a user has been marked as restricted all further messages from the user are not logged anywhere. So a use case: A user has been marked as Restricted due to ban evasion and decides to come into a channel to be unruly and toxic, the messages are hidden from the rest of chat and a moderator can action accordingly eg ban. That said user comes back at a later period and requests an unban. There is no context other than the user is restricted. There is none of the users messages in…

    19 votes

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    1 comment  ·  Mod Tools  ·  Admin →
  10. This would make it possible to pre-emptively ban someone with an offensive username.

    It also means that when you get a large number of bots with similar usernames turn up, e.g. Troll1, Troll2, Troll3, etc., adding Troll* to the Banned Names list would stop all variations from posting. But also with an option to ban usernames containing certain terms.

    19 votes

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    3 comments  ·  Mod Tools  ·  Admin →
  11. I would love a button that allows us to allow a message into chat, but not affect the automod blocking those specific terms. Just like an "allow once" button. This would allow for more flexibility in letting people say certain things, without messing with automod's word bank.

    19 votes

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    0 comments  ·  AutoMod  ·  Admin →
  12. The new Modview UI update that just rolled out has a really inefficient use of space. The offline/stream session bar at the top that is fixed and 90% blank is a complete waste of space. It should be moveable like the widgets so we can place it where we want it, and minimisable so it can just be on the sidebar like it was previously. The gaps between the widgets has also doubled, and that is also all just wasted space, it was completely fine before. Trying to use modview on something like a laptop was already a space compromise,…

    18 votes

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    8 comments  ·  Mod View  ·  Admin →

    Thank you for your feedback.

    For context, we had two problems we were trying to address with this UI update:

    • We have some features planned down the line that will not work as widgets and need a new space within Mod View. While we hope that they will warrant the addition of the top nav bar, we understand that it currently feels like a poor use of space.
    • We have heard that users new to Mod View find the interface overwhelming. Some of the tweaks to the interface were intended to help with this.

    With that said, we acknowledge that this update may feel like a downgrade for users comfortable with the density of information presented in the previous Mod View. We’ll be looking into ways to improve the experience for our power users (as well as new) while making room for new features. In the meantime, we have added…

  13. Shield Mode should not be located next to the Moderator Sword when switching from Normal View to Mod View. It has cause multiple issues during streamers lives because of its proximity to the Mod Sword.

    18 votes

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    3 comments  ·  Shield Mode  ·  Admin →
  14. Twitch has launched new Auto-Mod settings, and included Misogyny, while failing to include a category for Misandry.

    Misandry is defined as; dislike of, contempt for, or ingrained prejudice against men (i.e. the male ***).

    This description is perfect for the failures of Twitch in recognising the hourly verbal abuse and violence that men experience on their platform.

    It is worse that this violence against men is completely ignored by Twitch, and Twitch allows it to happen.

    I believe Twitch's behaviour is illegal, as they are discriminating against all men based on their gender.

    What will Twitch do to remedy this…

    18 votes

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    5 comments  ·  AutoMod  ·  Admin →
  15. Turbo users were given options to hide their turbo badges. Why not moderators who voluntarily invest their time & energy to grow communities? That way streamers have options to fight mod-wall effect and see if chat participation improves. Just having that option is really reassuring and helpful for many communities. Currently some moderators would lurk or go through the hassle of logging into another alt-account to chat. Some streamers even have to awkwardly unmod people and mod when needed.

    18 votes

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  16. Random Twitch users are granting Moderator roles to my friends and I. We are not associated with the random Twitch users' channels nor communities. However, we are now forced to be linked to people who use terrible language and put others down. There is a link internal to Twitch and if somehow we found ourselves in these awful channels, we would be seen as Moderators.

    It does not matter if we are not followed to these channels. It does not matter if the random Twitch users are added to our block lists.

    We need a safety feature that prevents random…

    17 votes

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    Gathering Interest  ·  5 comments  ·  Other  ·  Admin →
  17. The current value for timeouts is 600 seconds. It would be helpful if this number could be adjusted in moderation setting. When the Timeout button is clicked in chat, the user would be on timeout for the adjusted amount of time. Example: In Moderator Settings, change 600 seconds to ten seconds. When the Timeout button is used on a person in chat, they will be on timeout for ten seconds.

    17 votes

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    4 comments  ·  Mod Tools  ·  Admin →
  18. re: https://blog.twitch.tv/en/2021/09/29/securing-your-chat-with-phone-and-email-verification/

    The FAQ suggests alternatives to mobile verification, VOIP, et al., are not good enough for verification; i.e., too cheap to spoof.

    I'm an affiliate in long standing, can that fact not be verification that I can be trusted not to make duplicate accounts? Twitch has my tax ID, I'm pretty sure that they're pretty sure who I am. I do use Authy (and other online services) for verification, but I do not use cell networks ("mobile").

    It makes little sense that Twitch has approved Us affiliates to represent their Terms of Service well enough to pay us, yet…

    17 votes

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  19. This would allow moderators to know the active number of subscribers and sub points that the streamer currently has. This would be helpful for events like subathons or when streamers try to make a push for unlocking a new emote.

    This information may be more than some streamers are willing to share with their mod team, so this would be something that the Streamer would be able to share if they wanted to. The Streamer would have a setting that would allow them to share this info with mods (default setting would be "No").

    For Mods, this could be info…

    17 votes

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    1 comment  ·  Mod View  ·  Admin →
  20. Sometimes the chat experience is impaired by trolls continually and relentlessly creating/using additional alternative accounts to repeatedly circumvent any ban, return to chat, and continue spamming or harassing the channel.

    I suggest that Twitch provide an additional set of moderation commands, capabilities, and information in the chat-related APIs and IRC interfaces to assist broadcasters and their channel bots to control abuse in these types of situations.

    Some ideas for suggested channel Moderator Commands/Options to Add:

    • "Approved" chatters list - A List/Hash table of unlimited size for any users manually approved by a moderator to chat plus a list of all…
    17 votes

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    0 comments  ·  Mod Tools  ·  Admin →
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