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Moderation

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421 results found

  1. Recently I had to permit the term of "ow" when someone wanted to simply type "How are you <3" on a stream. This rather baffled me. I have since found similarly harmless words have triggered very low levels of automod sensitivity despite being rather simple words. Someone on reddit thankfully screenshotted some examples of the settings being used for the How are you <3 instance and has uploaded them for easy viewing:

    Settings: https://i.imgur.com/3vLFx3Z.png
    Results: https://i.imgur.com/VYjp4Sj.png

    I can also state that I've had to permit the word 'dinosaur' on the same levels of sensitivity. I think it AutoMod should be…

    22 votes

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    1 comment  ·  Automod  ·  Admin →
  2. I think that allowing mods to sort the list of users beyond alphabetical would allow us to easily see the problematic accounts, check their chat history and easily filter out problem users. It won't solve the issue of long standing accounts being possibly problematic. That said, those who cause issues are generally using burner accounts.

    21 votes

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    0 comments  ·  Mod View  ·  Admin →
  3. Personally, i do not have a mobile phone by choice. I have no need for it, so i'm not going to waste money paying for it each month. Therefor, i don't have a way to verify my login even though i have the authy app, 2fa enabled, and i'm affiliate. They have my tax information, but they won't "verify" me.

    The best thing i could think of is if a user has received payouts, give them the same status as if they had a phone. I know a lot of users who stream, but don't have a phone to verify…

    20 votes

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  4. Hi there! Recently with TLOU2 trolling being a huge issue on Twitch, many troll accounts are spamming channel point redeems with trolly usernames in order to avoid having their messages deleted and getting themselves timed out immediately as you would be able to with normal chat messages. Someone could for example say something offensive using the "highlight my message" redeemable and mods would not be able to act as fast. The shortcut buttons for ban, timeout and delete should also be available next to channel point redeems so action can be taken faster if the user's username or message is…

    20 votes

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    0 comments  ·  Mod View  ·  Admin →
  5. Had a message come across automod that used the n word, so obviously I denied the message. However, after denying an automod message it is from what I can see lost forever. I wanted to ban the user or at least time them out for a few days with no luck. I feel a sense of urgency with automod notifications so it seemed reasonable to deny it quickly. It would be nice to add denied messages to the log for further moderator action.

    20 votes

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    1 comment  ·  Automod  ·  Admin →
  6. The New Shared Ban Info feature should have a section to show the reasoning of the ban in a channel so the mods know exactly why the user is suspicious. It makes it difficult for us mods to know why the user is banned if the reason is only being shown in the chat they were banned in and not the suspicious user box in our chat.

    19 votes

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    3 comments  ·  Mod Tools  ·  Admin →
  7. This would make it possible to pre-emptively ban someone with an offensive username.

    It also means that when you get a large number of bots with similar usernames turn up, e.g. Troll1, Troll2, Troll3, etc., adding Troll* to the Banned Names list would stop all variations from posting. But also with an option to ban usernames containing certain terms.

    19 votes

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    3 comments  ·  Mod Tools  ·  Admin →
  8. Twitch has launched new Auto-Mod settings, and included Misogyny, while failing to include a category for Misandry.

    Misandry is defined as; dislike of, contempt for, or ingrained prejudice against men (i.e. the male ***).

    This description is perfect for the failures of Twitch in recognising the hourly verbal abuse and violence that men experience on their platform.

    It is worse that this violence against men is completely ignored by Twitch, and Twitch allows it to happen.

    I believe Twitch's behaviour is illegal, as they are discriminating against all men based on their gender.

    What will Twitch do to remedy this…

    18 votes

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    5 comments  ·  Automod  ·  Admin →
  9. Shield Mode should not be located next to the Moderator Sword when switching from Normal View to Mod View. It has cause multiple issues during streamers lives because of its proximity to the Mod Sword.

    17 votes

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    3 comments  ·  Mod Tools  ·  Admin →
  10. Sometimes the chat experience is impaired by trolls continually and relentlessly creating/using additional alternative accounts to repeatedly circumvent any ban, return to chat, and continue spamming or harassing the channel.

    I suggest that Twitch provide an additional set of moderation commands, capabilities, and information in the chat-related APIs and IRC interfaces to assist broadcasters and their channel bots to control abuse in these types of situations.

    Some ideas for suggested channel Moderator Commands/Options to Add:

    • "Approved" chatters list - A List/Hash table of unlimited size for any users manually approved by a moderator to chat plus a list of all…
    17 votes

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    0 comments  ·  Mod Tools  ·  Admin →
  11. Restricted mode should NOT inform the chatter that their messages are not being delivered to the rest of chat. I feel like this is motive to encourage someone to act out even more... I feel like someone being restricted should not know they are being restricted. Feels VERY unsafe.

    Sure, a ban may be the viable option, but there can be a lot of nuance to the relationships between fellow streamers and their communities... where nothing ban worthy has necessarily occurred but you might want to prevent an incident in the case something does.

    I personally switched to monitoring mode…

    16 votes

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    0 comments  ·  Mod Tools  ·  Admin →
  12. Allow streamers and mods to Import and Export terms from the stream's blocked terms list, including duplicates of terms that may already have been entered.

    As I'm sure Twitch Staff is well aware, there has been a devastating increase of bots globally harassing creators of many identities. I'm going to assume that the staff is silently working on the backend to minimize the damage being done from these mass-produced bot accounts, but in the meantime creators should have a way to compete with these bots as they come.

    This is where the "Import/Export Blocked Terms" comes into play. The individuals…

    16 votes

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    2 comments  ·  Mod View  ·  Admin →
  13. I would love a button that allows us to allow a message into chat, but not affect the automod blocking those specific terms. Just like an "allow once" button. This would allow for more flexibility in letting people say certain things, without messing with automod's word bank.

    16 votes

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    0 comments  ·  Automod  ·  Admin →
  14. Turbo users were given options to hide their turbo badges. Why not moderators who voluntarily invest their time & energy to grow communities? That way streamers have options to fight mod-wall effect and see if chat participation improves. Just having that option is really reassuring and helpful for many communities. Currently some moderators would lurk or go through the hassle of logging into another alt-account to chat. Some streamers even have to awkwardly unmod people and mod when needed.

    16 votes

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  15. re: https://blog.twitch.tv/en/2021/09/29/securing-your-chat-with-phone-and-email-verification/

    The FAQ suggests alternatives to mobile verification, VOIP, et al., are not good enough for verification; i.e., too cheap to spoof.

    I'm an affiliate in long standing, can that fact not be verification that I can be trusted not to make duplicate accounts? Twitch has my tax ID, I'm pretty sure that they're pretty sure who I am. I do use Authy (and other online services) for verification, but I do not use cell networks ("mobile").

    It makes little sense that Twitch has approved Us affiliates to represent their Terms of Service well enough to pay us, yet…

    15 votes

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  16. The list of users in chat is really helpful while also being able to see the chat open at the same time, but people come in, watch, talk, leave, and sometimes their name never appears in the viewer list. Sometimes it does appear but after they've been chatting about 10 minutes. This is not helpful if trolls are returning to make your life difficult. The list becomes invalid.

    Please increase the refresh rate of this list.

    15 votes

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    2 comments  ·  Mod View  ·  Admin →
  17. This would allow moderators to know the active number of subscribers and sub points that the streamer currently has. This would be helpful for events like subathons or when streamers try to make a push for unlocking a new emote.

    This information may be more than some streamers are willing to share with their mod team, so this would be something that the Streamer would be able to share if they wanted to. The Streamer would have a setting that would allow them to share this info with mods (default setting would be "No").

    For Mods, this could be info…

    15 votes

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    1 comment  ·  Mod View  ·  Admin →
  18. For streamers and moderators, the ability to add highlighted notes to users' nicks to remember important information they once shared.
    Like gender, birthdays, pets, favorite things...
    I'm a costreamer with my husband and a moderator of his live and others and I really miss it.

    14 votes

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    0 comments  ·  Mod Tools  ·  Admin →
  19. While setting up my "permitted terms and phrases" I didn't click "private" when saving and my private information was sitting in the mod action panel with no way (or advice) to fix it. I wish there was a way I could have cleared that one specific action so none of my mods could see the private information I was trying to block.

    14 votes

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    1 comment  ·  Mod View  ·  Admin →
  20. When a channel that I moderate for goes live, there's two main ways that I load their stream; the pop-up notification at the top right, or clicking their name in the left-side panel. It's a bit inconvenient loading the channel, then having to click another button to redirect to a different page again (/moderator/<channel>).

    I think it would be convenient to have an option, maybe a toggle option in Mod Settings in chat, to automatically load the /moderator/<channel> page when you load a channel that you're a moderator for. That way, Mod View isn't forced onto anyone unless they enable…

    14 votes

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    0 comments  ·  Mod View  ·  Admin →
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