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Moderation

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Moderation

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112 results found

  1. While setting up my "permitted terms and phrases" I didn't click "private" when saving and my private information was sitting in the mod action panel with no way (or advice) to fix it. I wish there was a way I could have cleared that one specific action so none of my mods could see the private information I was trying to block.

    15 votes

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    1 comment  ·  Mod View  ·  Admin →
  2. I see how the unban request option can be helpful, especially in the situation of accidental bans/misunderstandings, but many bans that are carried out are intentional and for outright hateful behavior, and the unban requests associated with those are usually filled with more hateful speech that mods and streamers shouldn't be exposed to.
    It would be very helpful to have an option when banning to say "this was intentional and we don't need any further contact with this user"

    30 votes

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    5 comments  ·  Mod View  ·  Admin →

    Thanks for the request. This was actually our first idea too, but it’s been difficult to think of a way to do it without making the Ban flow too complicated, especially for Mods who are currently using the Mod Action buttons next to messages to Ban.

  3. Sometimes streamers just want to "restart" their career. Clear Mod Actions history for him and his mods is a good way to forget old people that got banned, or doesn't want their mods to see the old bans and other actions that can be unconfortable for them.

    93 votes

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    14 comments  ·  Mod View  ·  Admin →
  4. I think that allowing mods to sort the list of users beyond alphabetical would allow us to easily see the problematic accounts, check their chat history and easily filter out problem users. It won't solve the issue of long standing accounts being possibly problematic. That said, those who cause issues are generally using burner accounts.

    23 votes

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    0 comments  ·  Mod View  ·  Admin →
  5. When you click on a users chat logs, then click off and the user has sent messages later in the stream then the chat logs won't update. Its a big pain when you look at the logs of a user and need to look at them again in an hour or so but the logs haven't updated and you need to refresh your chat window.

    32 votes

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    6 comments  ·  Mod View  ·  Admin →
  6. Please add a "Create Clip" - button to mod view. Mods also like to create clips.

    6 votes

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    0 comments  ·  Mod View  ·  Admin →
  7. We should be able to customize the

    "Enter a reason for your unban" message and "help hints"

    Example use case: a channel would describe what they expect the user to do in the field in order to apply for a unban correctly.

    2 votes

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    0 comments  ·  Mod View  ·  Admin →
  8. Log who wrote denied messages by Automod or who ran against the Automod Blocked Words list Moderation View...

    By the current design you see:

    • what was denied/permitted after moderator review.

    What you should see:
    - who wrote it...

    Taken it is a 10 mins old throw away account: The user gets away unbanned and unreported

    3 votes

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    0 comments  ·  Mod View  ·  Admin →
  9. As a moderator I usually use keyboard all the time in Twitch Chat. In Mod-View there is no option to trigger anything different than the default 10min timeout by mouseclick. As a "Chatty" user I am used to bind keyboard shortcuts for actions like Ban [b] / Unban [u] or /timeout 1 [1] /timeout 300 [2] and so on. It would be much easier to get anything similar in Mod-View when a moderator opens the user card.

    3 votes

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    0 comments  ·  Mod View  ·  Admin →
  10. I think it would be nice if there was a way to have a log (or even just a count) of how many users you have banned (as a moderator in a channel)

    6 votes

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    1 comment  ·  Mod View  ·  Admin →
  11. It would be fantastic to get some additional controls for the Unban Request system including:
    -Timeouts (x submissions in x time - to override the 1 max by the system)
    -Minimum ban time to submit ban appeal (if we just banned them we should be able to avoid them submitting a request a minute later - they'll use their one unban request up by doing this)
    -Enable/Disable
    -Ability to add notes/instructions for users

    11 votes

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    1 comment  ·  Mod View  ·  Admin →
  12. Although we enter notes with the new unban system for deny or approve, these aren't shown in the Bans or Mod Comments in the User Card - please have these shown here as well for good record keeping. Additionally, including when a request was submitted and who approved/denied it would be useful, it is only shown in Mod Actions at this time.

    94 votes

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    5 comments  ·  Mod View  ·  Admin →
  13. We currently cannot access the "Manage Moderation Settings" tool from Mod View, as this option from the normal chat tool widget does not appear on the Chat dropdown menu, nor is it found in the Mod Actions module.

    There are options in the Moderation Settings like changing automod/block settings and enabling chat modes that are otherwise currently not available from Mod View. Until they become integrated in another way, the user should be able to access "Manage Moderation Settings" from Mod View. Currently we have to open regular chat in another window to access this.

    4 votes

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    1 comment  ·  Mod View  ·  Admin →
  14. When mod view was first released, raids did not pull a moderator out of mod view.

    While the user could choose to leave the raid, it may be best if the default behaviour was to not leave the current channel when a raid occurs while the user has mod view up as a moderator for the channel.

    By carrying the moderator away with the raid, they lose chat and history from closing mod view, as well as any actions they had not completed. As mod view does not retain much information asynchronously (this has improved a bit), being pulled out…

    8 votes

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    2 comments  ·  Mod View  ·  Admin →
  15. Streamers and Mods should be required to allow at least two communications with chat banned users seeking an explanation for the ban/seeking to be reinstated. The only exception to this would be if a mod or streamer feels another request for lifting the ban should be allowed. Failure to communicate with the banned user should result in loss of Affiliate or Partner status because they failed to represent what Twitch is, how chat bans work.

    2 votes

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    0 comments  ·  Mod View  ·  Admin →
  16. When there are multiple mods on a channel and some of them attempt to timeout the same person via the user profile info box at the same time, what tends to happen is the mods will timeout the user and untimeout them immediately after. When the user is in timeout, the untimeout button appears exactly where the "10s" "1m" "10m" "30m" timeout buttons used to be. It would be very helpful if the untimeout button did not appear where the timeout buttons used to be. Maybe even add a 1-2 second delay on how fast someone can time the same…

    13 votes

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    1 comment  ·  Mod View  ·  Admin →
  17. For the protection of streamers and to ease the duty of mods, it would be helpful to have some type of account grading system in place. For instance, users who have a history of being banned from channels will have a particular account grade assigned to their account.

    This account grade will be viewable when a user in chat and/or a mod clicks their user name in chat.

    For example, let's use account grades A-F.

    Of course a healthy account that hasn't received any account bans from any channels throughout the entire Twitch platform will receive an A grade.

    Accounts…

    3 votes

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    0 comments  ·  Mod View  ·  Admin →
  18. Currently, when the Streamer starts "Watch Party mode", Moderator View does not update/adjust for the Watch Party view: WP content as source, Streamer Webcam on top of chat.

    I'm unsure if Mod View was overlooked or if this is a bug. It really breaks the experience as an actively participating moderator. Please change Mod View to automatically adjust to "Watch Party" mode when the streamer starts a Watch Party.

    6 votes

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    0 comments  ·  Mod View  ·  Admin →
  19. Wenn ich in der Modansicht bin wäre es sehr hilfreich das man ein separates Chat-Fenster öffnen könnte so das ich auf dem Hauptbildschirm einen Stream auf Vollbild habe und auf einem zweiten Bildschirm den Chat offen habe.

    3 votes

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    2 comments  ·  Mod View  ·  Admin →
  20. It would be nice to be able to see a redemption history for each channel point redemption, as there are certain channels that only want people to redeem certain rewards once, and a history can be a way to check if a user has redeemed it before. (also add the ability to clear the history per reward)

    73 votes

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    2 comments  ·  Mod View  ·  Admin →
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