101 results found
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warzone 1
There is no Warzone 1 and warzone 2 separation on the games.
This does not make sense, we have the following categories, call of duty modern warfare (2019) we have modern warfare II and we have warzone. Why dont we have warzone 2? Its a totally different game.
This makes sense if activision does not want people to know how much people is watching the previous game. This is the only thing that makes me think its implemented this way, if its true this is not a honest move at all from twitch
1 vote -
Problem: Plattformen vergeben Verifizierungsabzeichen an automatisierte Bot-Konten, die keine echten Personen sind und somit keine Mobilfunk
Problem: Platforms give verification badges to automated bot accounts that are not real people and thus cannot sign mobile contracts. This leads to confusion and misleading of users and questions the authenticity of actually verified accounts.
Proposed solution: Platforms should have clear and transparent policies for awarding verification badges and ensure that only real people with a mobile contract are verified. Clear distinctions should be made between real people and automated bot accounts, e.g. by using different symbols or colours for verification badges.
Platforms should also ensure that automated bot accounts cannot be confused with verified accounts. One possibility would…
1 vote -
contact, dark mode
- Contacting Twitch should be WAY simpler. As of now it's a whole job - and if it isn't and there is a quick way, I don't know it so it's shown clearly anywhere.
- Contact page should have an option for dark mode, and follow the setting used for the main Twitch site.
- This Forum should have dark mode option too (though being a separate company from twitch i would understand if that's not an option)
1 vote -
Give your customer service a phone number to call.
I've been trying to find this one person to block them due to them gifting me a sub to a channel I personally don't approve of. I can't find them and I was hoping to be able to get in contact with someone from Twitch.tv HQ to remove the gifted subscription and to help me block the person.
1 vote -
More than 1 name change - Partner Help
When you become a twitch partner, they will only help you with 1 name change. After that, they will tell you you're basically out of luck, even if the name you want is under an account with 0 followers doing nothing. I would think being a partner on a website of any kind would help you with something like this, and it would be nice if partner help would assist with more than 1 name change.
1 vote -
tem que melhorar o suporte da twitch
tem que contratar mais pessoas para trabalhar no suporte, tive um problema em uma conta da twitch em setembro de 2022 e até hoje o suporte não me respondeu. já fiz um recurso la mas não responde nunca suporte está bem precário.
1 vote -
Customer Experience Exceeded My Expectations
I contacted email support over an issue regarding 2FA that wasn’t working for me. My phone number was almost instantly contacted with a new log-in to enable 2FA directly and the issue was resolved immediately. I couldn’t be more pleased with their timely response to an initially frustrating experience.
1 vote -
Overall Experience
Okay, 1) I don't like how the "suggested channels" show up on the desktop website. It's usually the "more popular" channels and channels I'VE ALREADY WATCHED. Don't say "We might think you'd like this channel." If I"VE ALREADY WATCHED IT. I like how the mobile app is set for it.
2)Where is the feedback button? I shouldn't have to look in "Settings" or check other menus, click on "Help" and then search for Feedback. Good or bad, let US TELL YOU WTF IS GOING ON.
3) The amount of ads you've tossed in is cancerous
4) F Amazon
5) It'd…1 vote -
Phone number
I feel like when users are dealing with a suspension or ban twitch takes forever to notify users of updates on their suspension appeal or ban appeal. I feel like if twitch created a contact number that was only for suspension appeal updates then that will help the user get clarity better, instead of waiting a very long time.
1 vote -
Increasing levels of spam posted in comments for uservoice
Lots of spam comments in uservoice as of late I have reported, some with links that could damage people's computers if clicked on. More needs to be done to insure that safety of users with regards to this.
1 vote -
Çek ödemelerinde destek ekibi çok zayıf kalıyor. Lokal bir servis gerek.
Anısı olur, saklarım, çerçeveletir asarım diye ödeme yöntemi olarak ÇEK belirledim. Belirlemez olaydım. Zaten alacağım $50 bi para. Check'i güya Wells Fargo adlı bankaya ödemişler, onlar da bana göndermiş. bir kaç numara yazıp ödeme geçmişime koymuşlar. ancak ne Wells Fargo tarafından, ne Twitch tarafından ne de yerel postacımız PTT tarafından hiçbir türlü bilgiye belgeye ulaşamıyorum. Bir de bana dediler ki eğer isterseniz $25 karşılığında CHECK'i iptal edelim. hesabınıza geri gönderelim paranızı. Yahu zaten zar zor $50 yapmışım bakiyemi yarısını operasyonu iyi kuramadığınız için sizlere iade etmiş oldum. Şimdi bakiyem gerekli limitin altında olduğu için aylarca biriktirmek için bekleyeceğim. Üstelik bütün…
1 vote -
You are not giving ad-free experience as promised.
You are not giving ad-free experience as promised. Customer service department is lazy. Rather than investigating why your program isn't working, you make customer do all the work in finding out why they are getting ads on subscriptions they paid for! And not only do your "solutions"/instructions NOT WORK, they messed up my computer!!! Now I'll have to pay someone else to fix what got screwed up because of your instructions. I am beyond disgusted with my Twitch experience and will most likely be deleting my Twitch account once my current subs expire.
1 vote -
Create A Guided Walkthrough
When creating a new account, there is not very good documentation for today's tech standards. You should have a step-by-step walkthrough with frames guiding you through. This is a website largely for video games, the tutorial for using this system should be up to the standards of video games. That's the standard your customer base is used to.
(Also, Open Source this and let us make it better ourselves)
1 vote -
Currently no email support
The bot you have for twitter support doesn't work and replies with unrelated information to the issue.
I have reopened this for the following reasons,
1) This is true
2) Your bot is not working correctly and gives incorrect info
3) You are stopping people from upvoting who also has this issue
4) You never commented
5) Closing unresolved issues is just wrong and rude!1 vote -
You never replied to my update reply to your admin as they gave incorrect info
You replied with incorrect info (see link below) so I made a reply on user voice but you never got back to me which is just plain rude! Also I would use the contact support to let you know but your bot is too stupid to understand me.
1 vote -
Explain to Streamers the impact of Twitch tests on their Subscribers
Just ran in to a problem giving bits to a streamer I support in England. Took me 45 minutes to figure out it was your test with Direct Giving. Since he's participating I couldn't give him bits ... or play his Sound items for bits. It was frustrating ... on top of that I don't like the idea ... He didn't even know why it wasn't working for me!
1 vote -
twitch support recomandation
Il n'y a pas d'aide disponible de la part du support Twitch, seulement des emails/réponses automatiques. Ne serait-il pas possible d'avoir quelque personne dont le travail serait de répondre et aider les utilisateur et createurs de contenu qui le demande? J'ai lu les réponses du support Twitch et elles ne sont pas situationnelles. Chaque problème est différent et nécessite donc une réponse/action différente qu'un système de réponse automatique ne peut gérer. Il est aussi très difficile de trouver et d'accéder au site de support Twitch. Peut-être faire en sorte qu'il soit plus facile de trouver et accéder au support Twitch…
1 vote -
Steps that are taken when disrimination claims are made
At the moment twitch support will discriminate against customers. Its happening to me, at the moment. I've given support proof multiple times and they stop responding after I give it. Over 300 tickets made, and 4 appeals all going at once. 2 emotes removed after being found "inappropriate" refused to tell me how. A round ***** in hat was considered "inappropriate"? From my experience, it seems there is no procedure in twitch. That deals with its own employees that are being discriminatory against its customers. As soon as proof is given to a "supervisor" support shuts down, for what I…
1 vote -
Twitch Support Recommendation
I am posting this show the need for additional Twitch support. I recommend that Twitch develops a call center for escalation support or even to support content creators. Sometimes, email messaging or posting boards can limit the discovery of complex issues. I have worked customer service and have seen the benefits of having additional support channels. I would be happy to give feedback or suggestions in any way.
1 vote -
Did someone say sanctions? ...doubt it
Tonight, a favorite streamer of mine raided a Russian musician that improved this smooth looping jam for hours! I was impressed as *. Yet, when I felt the urge to tip the dude, I got this message... "Twitch has stopped it's payouts to Russian-based streamers." 4fuxake!
I worked for Oil and Gas my whole career - specifically, Enron before it went belly-up. I created PowerPoint presentations for Ken Lay, himself. * Cheney was IN the conference room for one of those slideshows. So, really, I have fewer 'Degrees of Separation' from Putin than this RAD Russian musician does!! Yet,…1 vote
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