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Customer Experience

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98 results found

  1. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  2. I read through almost every single tip and tutorial page. I think the grammar could be cleaned up a lot, theres a few areas that were a little uncertain (im sure i could find them again if need be), and generally they could be aggregated more organized. I seen multiple articles under the same heading and multiple articles saying roughly the same thing but not in depth enough to differ from each other. Not a lot but enough to dampen the learning experience. Just a perspective from one upcoming streamer ;) lol but beyond that it was really helpful, beautifully…

    3 votes

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    2 comments  ·  Help Portal  ·  Admin →
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  3. More in depth info on how to get to affiliate status/partner status, ways to accomplish that

    3 votes

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  4. The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    3 votes

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  5. when we send a ticket we should get a notification if the ticket got sent,i been waiting for a ticket and i dont know if it got sent and i dont wanna spam.

    3 votes

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  6. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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    4 comments  ·  Other  ·  Admin →
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  7. How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.

    2 votes

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    1 comment  ·  Help Portal  ·  Admin →
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  8. Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).

    I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.

    Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.

    I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.

    Thanks!

    2 votes

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  9. Let me pay Twitch for priority support/live chat with Staff Team.

    2 votes

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  10. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

    For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

    Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…

    2 votes

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    0 comments  ·  UserVoice  ·  Admin →
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  11. It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.

    It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.

    2 votes

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  12. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

    In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

    All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

    2 votes

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  13. There should be a direct email to support streamers with specific queries. I was looking for an answer regarding a specific topic and I didn't find it and I couldn't send mail anywhere specific! I sent an email on another topic asking for help in this regard and the answer was basically: "if you can't find the answer, don't do it" I don't think it's an answer that anyone can give...
    I hope you take this into account. Thanks!

    Deveria haver um email directo para apoio em duvidas especificas aos streamers. Estive a procura de uma resposta em relação a…

    2 votes

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  14. In-regards to the user voice forums I'd like a way to award valid and constructive feedback with something akin to a "Like" with comment sorting options. Sub commenting options akin to a "Reply" to continue the discussion further. It would lead to further in-depth discussions on how twitch can improve as a whole.

    2 votes

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  15. We've been having an audio issue that has prevented us from streaming for two days. There is no direct way to get quick technical advice. There should be a line to call and speak with a live technician who is knowledgeable on common glitches and fixed, particularly since Twitch is such a buggy platform.

    2 votes

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  16. As of current, Twitch doesn't properly define what it considers a "small streamer". This makes it hard to actually understand when features it develops are actually for small streamers.

    Please accurately define and categorise what is meant by "Small Streamer" and, if possible, separate out "Small Partners", "Affiliates" and "New Streamers" when discussing new features and support.

    2 votes

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  17. better and faster twitch for everyone if they are not partner (no copy and paste messages) and no priority system. meaning everyone should be treated equal when it comes to support cause most times i submitted tickets they would get closed as a duplicate which means that it never got looked at even though three times it was a different ticket so would it be better to hire more staff for support tickets or get rid of the old ones who can't do the job anymore and hire more motivated ones who are interested in the job

    2 votes

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  18. Everything is laid out perfectly on what is required to do said achievement, however I would prefer a little more specificity and tips on how to get affiliate. Tips such as how to network and gain more followers, and etc.

    2 votes

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  19. I've sent an email to Twitch Support and tweeted at Twitch Support about this issue, and cannot receive the right information to fix this with no answer/limited responses.

    Very often, with games like No Man's Sky or Jedi: Fallen Order, I'll find that my Category tag or chosen (not automated) tags will just disappear more often than not. I don't think many people suffer from this, but I do for some reason, as it's hard to find fixes from the internet, like Reddit, or even from community Discords or Facebook Twitch groups. The best info I've received from Twitch just…

    2 votes

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  20. To make it so that when clicking a link on twitter iOS the link takes you directly to the twitch app rather just a twitch web page within the twitter app and then having to choose, independently, to go to the twitch app.

    2 votes

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