110 results found
-
Train better support staff A few pointers:
- When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
- Enforce an attitude of the customer's problem being the problem, not the customer themselves.
- Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if…3 votes -
Implement the ability to rate and leave feedback on a streamers channel Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.
3 votes -
Typo on Help Portal Guys you made a typo here:
https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_USit says: "o manage your Roles" instead of "To mangage your Roles"
3 votes -
Update the Twitch Chat Badges Guide https://help.twitch.tv/s/article/twitch-chat-badges-guide
This help article needs an update to reflect:
- New gift badges
- Bit Badges over 1M (yes they exist)3 votes -
prevent being logged out of uservoice not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.
3 votes -
Partner applications not acknowledged giving people no option to reapply My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!
3 votes -
please provide instructions on how to perform a traceroute to twitch on linux systems please provide instructions on how to perform a traceroute to twitch on linux systems
3 votes -
I pressed "report" on uservoice and I thought a confirmation pops up but it didn't I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.
A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something
3 votes -
Lots of advice but no actual suggestions on how to set certain things up on you channel More in depth info on how to get to affiliate status/partner status, ways to accomplish that
3 votes -
ticket notification when we send a ticket we should get a notification if the ticket got sent,i been waiting for a ticket and i dont know if it got sent and i dont wanna spam.
3 votes -
Add an error code search on help.twitch.tv When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.
3 votes -
Chat Portal so i found out i got shadowbanned yesterday on this account without a proper reason idk maybe i was sending similar messages like a bot trying to be nice to everyone or maybe i accidentally let my demon slip out who might've caused some trouble without my knowledge but anyway i got shadowbanned for something but i don't know what it is arghhh **** anyway im here to do a good deed y'know also if you can hire me for the job and give me a ps4 slim with some psn and a laptop with ryzen 9, rtx 3060 to…
2 votes -
Needed help and kept being returned with articles I needed help asking a question and when attempting to find the category for it to be placed under other for broadcasting issues there is no category for what is related to my question. I'm only given articles for other issues not dealing with my questions as well as not able to email support in the help center doesn't alway work when the issue isn't there.
2 votes -
acknowledge reports for broken viewcount i've had more days with viewcount glitches than i have without. today i was having atleast 8+ in chat consistently but viewcount dropped to 4 and i can't report the issue. any reporting of the issue gets met with an automated email essentially saying "you're too dumb to understand the difference between viewcount and chat list" even with pictures showing there's an issue.
2 votes -
Make more positive suggestions for new tickets Recently I had an experience where I was locked out of my account due to 2FA and a changed number which had been changed on twitch.
At the end of the ticket I was paranoid that I wouldn't get my account back - instead of reassuring me and giving me further options, my response was "There's nothing we can do this ticket is closed".
It would be good if Twitch can recommend a more detailed (Less automated) response on what kind of ticket/option you can utilise to help set up your next ticket is the issue was not resolved initially.
2 votes -
Persona Verification is broken Customer support does not help Provide an alternate method for verification besides persona that you can click on and use not ask for. Provider alternate methods for support besides ticket system. The ticket system gives us low level support that read from a script and then link you the same stuff you have already been trying to use which has not been working and fully detailed and explained in the ticket that the method was not working. Yet they still link the same broken system and then close the ticket. I have 3 open tickets now clogging the system because the support staff wont recognize…
2 votes -
Hire an actual support staff How about fixing your help page so that when someone is trying to submit a ticket for an issue that you don't have options for in the drop down menus they can do so without being forced to select from the drop down which then takes them out of the ticket page and to some bs help page for that topic. Bogus nonexistent support.
2 votes -
Add Twitch Community MeetUps Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).
I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.
Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.
I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.
Thanks!
2 votes -
Twitch - Uservoice link warning. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -
For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.
Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…
2 votes -
Live Viewer Feedback [Experiment] It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.
It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.
2 votes
- Don't see your idea?