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Customer Experience

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  1. Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.

    4 votes

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  2. Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta…

    4 votes

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  3. 6 ads in a row when checking out a new streamer?
    Skating on thin ice here twitch

    PS - conflating suggestions and feedback is straight up ********.

    3 votes

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  4. There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.

    3 votes

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  5. How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner…

    3 votes

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  6. https://help.twitch.tv/s/article/twitch-chat-badges-guide
    This help article needs an update to reflect:
    - New gift badges
    - Bit Badges over 1M (yes they exist)

    3 votes

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  7. Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
    As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
    There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of…

    3 votes

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  8. It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable…

    3 votes

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  9. not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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  10. My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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  11. please provide instructions on how to perform a traceroute to twitch on linux systems

    3 votes

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  12. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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  13. When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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  14. Hi there, I'm the organizer of Cologne, Germany Community MeetUps, Powered by Twitch (meetups.twitch.tv/cologne).

    I would like to request to add Twitch Community MeetUps to the "Events" section in the "Say "Hi" to the Neighbors" article.

    Not limited by their meetups.twitch.tv links, but in addition perhaps using their Discords to engage local streamers to connect with local meetups.

    I think this is a gread added value for Twitch and the Community. Twitch is promoting their community meetups, and increasing attendees. Communitys will find new members in their region.

    Thanks!

    2 votes

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  15. Let me pay Twitch for priority support/live chat with Staff Team.

    2 votes

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  16. Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    2 votes

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  17. When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

    For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

    Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had…

    2 votes

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  18. Guys you made a typo here:
    https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_US

    it says: "o manage your Roles" instead of "To mangage your Roles"

    2 votes

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  19. It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.

    It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.

    2 votes

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  20. Why not recruit smaller creators to help filter some of the work through, by enabling just a category stamp to which department this should be directed to.

    In doing this, they could use a dedicated Smaller Community Showcase channel. Which could be built on the premise of helping new creators in establishing their brand, and moving forward.

    All in all, it could help the flow in being able to provide a better customer experience, while also giving tools to those looking for other ways to help promote their content.

    2 votes

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