93 results found

1. So confused about the ban appeal thing

   I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can be immediately let go with a name change another gets a “pending” sign for a week. Your support center doesn’t allow me to email anyone or ask for help because I’m constantly redirected to the appeal center that DOESNT HELP ME!!! >:( I’m dying to get back to twitch, I’ve made so many friends in communities and spent a lot of money on donating to streamers. Please help a brother out over here. Not looking for my ban to be checked into, just giving feedback on my frickin user experience. Emailing from my unbanned user, I hope I’m not breaking tos.

   I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can… more

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2. Can't connect to twitch.uservoice.com without using a proxy

   I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

   Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

   I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

   I would appreciate if someone could take a look at this, because using proxy makes adding and tracking tickets on User Voice much more difficult.

   Below is my tracert information for twitch.uservoice.com (without using a proxy).

   Tracing route to twitch.uservoice.com [104.17.27.92]
   over a maximum of 30 hops:

   1 <1 ms <1 ms <1 ms 192.168.1.1
   2 178 ms 203 ms 216 ms 78.107.125.165
   3 132 ms 198 ms 192 ms 78.107.125.165
   4 * * * Request timed out.
   5 * * * Request timed out.
   6 * * * Request timed out.

   I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

   Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

   I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

   I would appreciate if someone… more

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   1 comment  ·  UserVoice  ·  Delete…  ·  Admin →
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3. Add a link back to www.twitch.tv from any help.twitch.tv page

   There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.

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4. Twitch Community Discord Server

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

   What could you do on the Twitch Discord?
   In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
   Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

   In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

   Greetings Paul

   How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

   I myself have long thought and wondered why Twitch does not have its own Discord partner server.

   Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner… more

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5. Live or faster support for streamers

   Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
   As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
   There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of streamers who are considering switching to an other streaming platform (youtube) as a result of that.
   I love twitch, but you have to do something and improve your support for streamers, especially for the little streamers and affiliates.

   Thank you.

   Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
   As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
   There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of… more

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6. A standard of Support and ways to put in complaints to maintain that standard

   It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable levels. Cause at the moment, in my own experience and reading others. Waiting over 1 week to 1 Year for a support Email to be answered, and not even correctly answered. It is unacceptable for any company that offers support, to not only allow this to happen. But what makes it worse is that the only way to report this, is to contact partner streamers who have contacts within twitch. This whole support system has no standards and it is very evident that their is no one being held accountable.

   It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable… more

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7. Bug Report

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about the bug.

   • The password being used is 70 characters long. (Regardless, still happens with less characters)

   • The password gen that made the password can be found here: https://github.com/therealOri/PassGen

   • The password generator makes passwords with unicode, greek, korean, russian, portuguese, numbers, and english letters/characters. (soon to be many more).

   • I have found out that certain symbols and potentially any language other than english makes this bug happen. I assume it's the certain symbols that break it more so, as it'd be dumb to freak out/break over other languages being used.

   TLDR;
   When changing your password to something really long and complex that happens to have certain symbols and languages, it breaks and says that it is to easy to guess, when in reality..that is not possible.

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about… more

   4 votes

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8. Respond to people who received fake donations

   Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.

   4 votes

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9. More transparency in decisionmaking

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta versions of your website without giving them a chance to back out.
   --> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

   I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
   But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
   Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
   You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

   Sincerely,
   Raghnal

   Hi.

   As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

   You drop unannounced updates
   --> Example would be the /me change

   You don't reply to userfeedback (aside from incredibly broad statements)
   --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
   --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

   You force random users into beta… more

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10. Report admins closing ideas/bug reports when they have not been addressed

    Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.

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    1 comment  ·  UserVoice  ·  Delete…  ·  Admin →
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    AdminTwitch (Admin, Twitch) responded

    Hey there, 

    
    

    I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well. 

11. Implement the ability to rate and leave feedback on a streamers channel

    Streamers are basically considered merchants/businesses and I think that viewers should be able to leave reviews and general feedback on their channel.

    3 votes

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12. Update the Twitch Chat Badges Guide

    https://help.twitch.tv/s/article/twitch-chat-badges-guide
    This help article needs an update to reflect:
    - New gift badges
    - Bit Badges over 1M (yes they exist)

    3 votes

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13. prevent being logged out of uservoice

    not sure what happened, but ever since the twitch data leak, the uservoice does not save login data - i always have to login again even with the save login enabled.

    3 votes

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14. Partner applications not acknowledged giving people no option to reapply

    My son has more than completed his path to partner but twitch has lost his application and he has gotten no reply back there fore he has no option to even apply again. Help! So aggravating! He keeps getting ****** replies from support that tells him to talk to partner support, but you can’t talk to partner support if your not partnered! Help! Please! KidRonnyy is his name!

    3 votes

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15. please provide instructions on how to perform a traceroute to twitch on linux systems

    please provide instructions on how to perform a traceroute to twitch on linux systems

    3 votes

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16. I pressed "report" on uservoice and I thought a confirmation pops up but it didn't

    I pressed "report" on uservoice and I thought a confirmation pops up but it didn't, so yeah.

    A confirmation on here would be good, maybe where you can state reason. Because I just clicked on something

    3 votes

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    0 comments  ·  UserVoice  ·  Delete…  ·  Admin →
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17. Is this forum for feedback or not? Please clarify, as the front page contradicts itself

    The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    3 votes

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18. Add an error code search on help.twitch.tv

    When we get error codes, it's inconvenient to always have to tweet about the error or have to rummage around the net for the codes meaning. help.twitch.tv's search doesn't give full explanation of codes and some don't appear at all. There should be a database search for directly looking up every error code on the site.

    3 votes

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19. Get rid of User Voice and answer your customers

    I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this mess. Your company can, and should, do the same. Your streamers are your revenue source, yet by providing no way to contact you directly you show us you have no respect for us.

    I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.

    This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this… more

    2 votes

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20. Allow Twitch support team to receive video files

    I recently had an issue with audio that I needed to send in a bug ticket about. There is no way to show an audio issue using screenshots, so I took a video demonstrating the problem. I found out that the Twitch support team can't receive video files at all. A support team for a video/audio streaming service that can't receive video? Come on Twitch, support your support, give them the ability to receive video, it's so much easier to troubleshoot issues and bugs when there is visual/auditory proof.

    2 votes

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