142 results found

1. Train better support staff

   A few pointers:
   - When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
   - Enforce an attitude of the customer's problem being the problem, not the customer themselves.
   - Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if they leave issues unresolved due to laziness the customer will just submit another ticket.
   - Ban support staff from lying. This one should be blatantly obvious, but for some reason I've received misinformation multiple times in e-mail.

   I highly suspect that there's a major support ticket volume issue going on. It also looks like the solution implemented is to rush and half *** dealing with the tickets, which is ludicrous. A ticket that isn't dealt with properly will come back. The only way to deal with a problem like this is quality service over quantity of tickets sidelined and tossed aside.

   A few pointers:
   - When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
   - Enforce an attitude of the customer's problem being the problem, not the customer themselves.
   - Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Email Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Report admins closing ideas/bug reports when they have not been addressed

   Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  UserVoice  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   AdminTwitch (Admin, Twitch) responded

   Hey there, 

   
   

   I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well. 

3. Add a link back to www.twitch.tv from any help.twitch.tv page

   There needs to exist a method for a user to quickly, possibly at the click of a single link, go from whatever help.twitch.tv page the user is on to www.twitch.tv without having to type the URL in the address bar. Clicking any "home" link takes you back to help.twitch.tv. Once I have answered my question, I would like to just click a link to take me back to Twitches main website.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Help Portal  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. So confused about the ban appeal thing

   I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can be immediately let go with a name change another gets a “pending” sign for a week. Your support center doesn’t allow me to email anyone or ask for help because I’m constantly redirected to the appeal center that DOESNT HELP ME!!! >:( I’m dying to get back to twitch, I’ve made so many friends in communities and spent a lot of money on donating to streamers. Please help a brother out over here. Not looking for my ban to be checked into, just giving feedback on my frickin user experience. Emailing from my unbanned user, I hope I’m not breaking tos.

   I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Email Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. A standard of Support and ways to put in complaints to maintain that standard

   It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable levels. Cause at the moment, in my own experience and reading others. Waiting over 1 week to 1 Year for a support Email to be answered, and not even correctly answered. It is unacceptable for any company that offers support, to not only allow this to happen. But what makes it worse is that the only way to report this, is to contact partner streamers who have contacts within twitch. This whole support system has no standards and it is very evident that their is no one being held accountable.

   It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Email Support  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Bug Report

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about the bug.

   • The password being used is 70 characters long. (Regardless, still happens with less characters)

   • The password gen that made the password can be found here: https://github.com/therealOri/PassGen

   • The password generator makes passwords with unicode, greek, korean, russian, portuguese, numbers, and english letters/characters. (soon to be many more).

   • I have found out that certain symbols and potentially any language other than english makes this bug happen. I assume it's the certain symbols that break it more so, as it'd be dumb to freak out/break over other languages being used.

   TLDR;
   When changing your password to something really long and complex that happens to have certain symbols and languages, it breaks and says that it is to easy to guess, when in reality..that is not possible.

   What would be nice is an actual working system or way to submit bug reports without being re directed here by Twitch Staff. Or an option to make a bug report when making a Support Ticket.

   Because, even though it says "Help / Report a Bug". There is NO options to select in regards to bug reports.
   https://help.twitch.tv/s/article/how-to-provide-feedback

   Here is my bug report too just in case, (Changing password)

   Extra Information:
   - United States
   - Vivaldi (Chrome based)
   - Error message = "That password is to easy to guess"

   I would also like to add in some extra info about… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Can't connect to twitch.uservoice.com without using a proxy

   I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

   Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

   I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

   I would appreciate if someone could take a look at this, because using proxy makes adding and tracking tickets on User Voice much more difficult.

   Below is my tracert information for twitch.uservoice.com (without using a proxy).

   Tracing route to twitch.uservoice.com [104.17.27.92]
   over a maximum of 30 hops:

   1 <1 ms <1 ms <1 ms 192.168.1.1
   2 178 ms 203 ms 216 ms 78.107.125.165
   3 132 ms 198 ms 192 ms 78.107.125.165
   4 * * * Request timed out.
   5 * * * Request timed out.
   6 * * * Request timed out.

   I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

   Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

   I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

   I would appreciate if someone… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  UserVoice  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Customer support

   The twitch support page is really bad. I can't categorise my problem, I would love a live chat with someone from the support team or maybe even an AI. It is really poor website design, the pages are not findable. It is overall just really bad and I expected much more from Twitch. I still have my problem on twitch and I don't know how to solve it or where I can solve it. 1 out of 10 experience for me. Just dissapointing...

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Twitch UserVoice Extension

   A UserVoice Manager explained to me that in order to connect to the API of the Twitch UV, an API client has to be created by an Admin in the Admin Console. From the documentation that I could find, Idea Collection API would be the one required - not Admin API or Helpdesk API.

   If there was an extension made that could be added to the Official Twitch channel, that would be really handy.

   Additionally, I would like to be able to add it to my own channel, in order to be able to show the UVs I've created to more people and allow them to upvote. Bonus would be the ability to navigate and submit new UVs directly through the extension.

   A UserVoice Manager explained to me that in order to connect to the API of the Twitch UV, an API client has to be created by an Admin in the Admin Console. From the documentation that I could find, Idea Collection API would be the one required - not Admin API or Helpdesk API.

   If there was an extension made that could be added to the Official Twitch channel, that would be really handy.

   Additionally, I would like to be able to add it to my own channel, in order to be able to show the UVs I've created to… more

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  UserVoice  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Verified accounts

    People who already have Twitch Prime should be automatically given verified account status. Amazon already has the information about the viewer through their prime subscription. This should be a simple matter since Twitch is linked to the customers Amazon to give customers Prime inside of Twitch. This would simplify verification for many viewers of Twitch and expose less personal data to potential hacks.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Make a way to receive help faster
    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Help Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    More Info Needed  ·  AdminAna (Admin, Twitch) responded

    What do you mean by re-direction? Please let us know how we could improve this. Our support team is directly available via the Contact Support link when browsing the Help Portal. Thank you!

12. Twitch Community Discord Server

    How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

    What could you do on the Twitch Discord?
    In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
    Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

    In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

    Greetings Paul

    How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

    I myself have long thought and wondered why Twitch does not have its own Discord partner server.

    Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner… more

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Respond to people who received fake donations

    Respond to people who have their payment threshold "On hold", there are many people who need help with this, we just need to know if we will receive the money or if Twitch can do something removing the money. It's frustrating to see the same email from twitch support solving nothing.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Help Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. More transparency in decisionmaking

    Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta versions of your website without giving them a chance to back out.
    --> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

    I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
    But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
    Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
    You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

    Sincerely,
    Raghnal

    Hi.

    As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

    You drop unannounced updates
    --> Example would be the /me change

    You don't reply to userfeedback (aside from incredibly broad statements)
    --> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
    --> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

    You force random users into beta… more

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Lots of advice but no actual suggestions on how to set certain things up on you channel

    More in depth info on how to get to affiliate status/partner status, ways to accomplish that

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Help Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Is this forum for feedback or not? Please clarify, as the front page contradicts itself

    The main page says "Welcome to Twitch's feedback and suggestions forum!"
    But then under "If you need help:" it says "This forum is for ideas only."
    Yet this is where you're send when you go to leave feedback on the support page.

    If Feedback is being referred to as "ideas" that might be something to consider.

    I wanted to give feedback about something, but now I don't know if it would be breaking the rules or not because of semantics.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Viewer Custom Calendar

    Viewer goes to Streamer X's channel and checks their schedule. They can tap the specific stream and have it added to a viewer custom calendar. This would also send a push notification to their phone when the streamer is live or a reminder at a specified time. As streamers add a show to their schedule an option for the viewer to say "remind me of all streams" or "remind me of this stream only"

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. contacted twitch multiple times for help with problem that mods and channel owner can't help

    actually help someone when they contact twitch support

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Help Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Twitch channels staying online and doing vod replays for drops goes against the entire idea of livestreaming and isn't why I'm on Twitch.

    As of this very moment when you go to the New World game section on Twitch, the top 3 livestreams aren't even livestreams. They're vod streams. That isn't what I'm on Twitch for. If I wanted to watch vods of these people, I make a conscious effort to do so and go to their channel and click on a vod of theirs. When I'm browsing the live section it's because I want to see live content. It isn't only annoying and deceptive towards the customer, but it's also unfair towards the livestreamers who are actually live at that very moment.

    I'd rather vod channels be outright prohibited, however even a simple filter function would be massively helpful.. even though realistically the fact that a channel says it's 'live' should be filter enough to prohibit these kind of streams since they're not actually live...

    So my productive suggestion would be to add a tag 'Vod replay' as well as give us ways to filter out livestreams with specific tags. That way the vod replays can stay while also solving the problem people like me have with not wanting to see vod replays on our feed (both in the gaming section and in the following streams section) by letting us filter out these kind of livestreams specifically.

    As of this very moment when you go to the New World game section on Twitch, the top 3 livestreams aren't even livestreams. They're vod streams. That isn't what I'm on Twitch for. If I wanted to watch vods of these people, I make a conscious effort to do so and go to their channel and click on a vod of theirs. When I'm browsing the live section it's because I want to see live content. It isn't only annoying and deceptive towards the customer, but it's also unfair towards the livestreamers who are actually live at that very moment.

    … more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  UserVoice  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Log incidents on the statuspage status page

    I have this revolutionary idea that will make my (our) life so much easier:
    a status page on which you could log every incident that happens with the website, with a description, albeit short, a scope, and a timeframe of the issue happening and the resolution.

    Yes, I am being silly, because I know Twitch has the official statuspage status page (sorry, it's confusing, statuspage is the product name, status page its usage).
    I would just love it if we actually had an actual incident list on it.
    So far, nothing is done consistently.

    What it means for us (users, streamers, mods):
    - We have to check multiple sources to see if 1. there is an incident 2. it might be resolved, and none of those sources are the official statuspage
    - We don't have an actual history of the incidents, which statuspage is able to produce automatically

    As a perfect exemple, many users reported a site-wide issue on Aug 23rd for at least 30 minutes. The status page remains empty. For streamers, this represents potential lost revenue/contract issues with sponsors that expected a stream at a certain time, inability to go live, and, for viewers, the impossibility to view a stream and throw money at you.

    What needs to change:
    - Filling out incidents reports

    I have this revolutionary idea that will make my (our) life so much easier:
    a status page on which you could log every incident that happens with the website, with a description, albeit short, a scope, and a timeframe of the issue happening and the resolution.

    Yes, I am being silly, because I know Twitch has the official statuspage status page (sorry, it's confusing, statuspage is the product name, status page its usage).
    I would just love it if we actually had an actual incident list on it.
    So far, nothing is done consistently.

    What it means for us (users,… more

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Status Page  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close