Hi.

As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

You drop unannounced updates
--> Example would be the /me change

You don't reply to userfeedback (aside from incredibly broad statements)
--> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
--> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

You force random users into beta versions of your website without giving them a chance to back out.
--> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

Sincerely,
Raghnal

How about Twitch having its own community discord server where the entire Twitch community can meet and discuss, debate, and contribute anything?

I myself have long thought and wondered why Twitch does not have its own Discord partner server.

Well first of all why do I come up with the idea? A Discord server simply gives a huge area for a certain community. People can write with each other, give each other tips in topics made for it. And generally exchange about and with Twitch. I also think that it should be no problem for Twitch to get a partner status from Discord. This also gives Discord additional features.

What could you do on the Twitch Discord?
In my opinion, Discord should primarily be a place for the community, which means that Discord should not be used for support, help or questions. (This means that there is no 2nd support center of Twitch officially).
Of course, the users can and should also somehow answer each other questions. But in general there could be a leveling system, chats with certain topics as direction like chat-moderation or twitch-bots and so on. In general, the Discord should also internalize the updates of Twitch. That means a category where users are also informed about new features and changes on Twitch.

In general, a Discord is perfect to consolidate and bring together a target direction. I offer my help for the whole process, should the proposal be accepted or put into edit.

Greetings Paul

Could we get a live support system for streamers? Or a support platform where we can follow up on our submitted ticket?
As a streamer i've been a victim of trolling and as a result i got a ban of a week. I had no opportunity to defend myself in that matter and i had to guess what i did wrong. I've submitted an appeal, but after more than a month still haven't received an answer.
There is a large group of people tricking streamers into saying things and then report them for no reason. I know a couple of streamers who are considering switching to an other streaming platform (youtube) as a result of that.
I love twitch, but you have to do something and improve your support for streamers, especially for the little streamers and affiliates.

Thank you.

It is clear there is no standard level of support, or even support levels. There is not even a way to put in complaints, when support is basically non existent. No one is being held responsible for the level of support they give, and this is clear when you see the legitimate complaints on forums, discussions, and even here. Support needs to be overhauled and staff need to be held to a level that is acceptable, and when it falls out of this acceptable level. There needs to be ways for it to be reported, and brought back to acceptable levels. Cause at the moment, in my own experience and reading others. Waiting over 1 week to 1 Year for a support Email to be answered, and not even correctly answered. It is unacceptable for any company that offers support, to not only allow this to happen. But what makes it worse is that the only way to report this, is to contact partner streamers who have contacts within twitch. This whole support system has no standards and it is very evident that their is no one being held accountable.

When you first sign into Uservoice forum it seems a bit dodgy as the warning tells you it's not part of Twitch which is confusing -

For example I got a link this morning from a charity asking me to vote for their charity on Twitch - I went to vote and when I tried to vote it said do you want to allow access to Uservoice - Uservoice is not part of Twitch.

Of course this caused confusion and having looked into it I realised it wasn't some kind of scam link (as being not part of Twitch had alarm bells ringing) and the url isn't even part of the Twitch domain - it's Uservoice.com. But it could be made more clearer that Uservoice is Twitch.