Hello, I have sent information since the 8th of november to uplift the hold of my payments. Ive gotten 1 email that one of my cases has been closed due to replicates. I have also received one mail that said that my ticket was forwarded to the appropriate team. Why when i check my cases does it say that that specifical case has been resolved while i was promised a review of my documents? Im still here going in the second month of no payments due a problem thats on you guys side. I EXPECT HELP BECAUSE TWITCH DOESNT REACH OUT TO ME PLEASE HELP.

Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have no motivation at all in responding to, or even acting like they want to help you out with an issue. Take what leading customer service departments have done over the last 10 years and scrap the copy and paste responses and links to forums. Have people sit down, read the questions or concerns and then look into before responding so they have real answers. People will gladly wait longer for real person to person help over quickly being addressed and sent along with no real help most times. I've Inquired twice myself today in clear detail as to what I was doing and if it would mess up my audio because I cannot get the audio to work but otherwise worked fine. I explained it otherwise worked fine, only when I do certain things my audio stops. I asked if these steps or setups in theory blocked the audio from actual being registered and so on. I stated I looked into forums, support posts, previous people's questions and troubleshooting all to no answers for my question and issue found. I was then given a generic troubleshooting link which I had been to, got a general copy and paste response and zero help past what I've already done after stating I had. Upon clarifying I've done all this and covering my point of question again. Then stating I had done or gone through all these things and asking again my questions of does this way just simply not work... I was again reached out to with a generic response clearly missing the questions all together. Its honestly quite sad to see a team that preaches respect, cooperation and a help eachother out attitude send me a generic link that was not useful at all twice while avoiding any thing actually written politely and clearly. I'm not the most tech savvy person but I'm far from clueless and asking an outright questions of ex: what's 2+2? And jsut being sent a math info link stating what different math types are like multiplication and subtraction clearly doesnt address the answer is 4.

I'm not sure if the problem is on my side, or if my IP got somehow banned, but I can't connect to twitch.uservoice.com without using a proxy.

Right now I'm writing this ticket from a proxy IP 186.121.206.241 (Bolivia), and it works fine. But when I try to open twitch.uservoice.com without a proxy from my main IP 95.27.129.58 (Russia), I get a "ERRCONNECTIONTIMED_OUT" error in Chrome and "The connection has timed out" in Firefox.

I should note that uservoice.com opens fine, and twitch.tv opens fine as well - only twitch.uservoice.com is not working.

I would appreciate if someone could take a look at this, because using proxy makes adding and tracking tickets on User Voice much more difficult.

Below is my tracert information for twitch.uservoice.com (without using a proxy).

Tracing route to twitch.uservoice.com [104.17.27.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 178 ms 203 ms 216 ms 78.107.125.165
3 132 ms 198 ms 192 ms 78.107.125.165
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.

The support person who wrote to my e-mail address berkumur45@gmail.com. Whoever it is, fire them as soon as possible. I wanted to get my 404drug account back. I forgot my password. I submitted a ticket to Twitch Support as I got a verification failed warning when I wanted to get my account back with my phone number. A response was made, but he said that although he gave all the information, it was not proven that I was the owner of the account. I told him what other information I could give him. He closed the issue and said he couldn't help. I replied, he didn't look. I also reached out to Amazon support team. I was contacted live on the phone. The lady working in customer support helped me with what to do and she also uses Twitch. As proof, I posted a photo of my Amazon prime and Twtich account being linked. And they sent me a payment receipt that I paid for. Remove the "I'm not a robot" nonsense from your site. This is my first suggestion. My second suggestion is to set up a support team over the phone like Amazon and talk to you live and ask for help. My third suggestion is to not have people who treat their customers the way they treat me. Dismiss if necessary. Service is important to me. You should also serve, if I have a problem, you have to solve it. Yes you have to. If I go to your site and subscribe to publishers, if I see your ads, you should help me. That's all I have to say. I'm sure Twitch took that into account.

Hi.

As a user, I've been repeatedly and increasingly unhappy with the level of transparency the Twitch team offers to their userbase.

You drop unannounced updates
--> Example would be the /me change

You don't reply to userfeedback (aside from incredibly broad statements)
--> Mails towards the Twitch Support are answered with automatic replies. Most of them send users to UserVoice
--> But here on Uservoice, barely anything ever gets an answer and if so, it's a "we'll think about it" until it either is forgotten or we're back at the unannounced Update again.

You force random users into beta versions of your website without giving them a chance to back out.
--> I was a victim to this a while ago, when you tried out the personalised Followed Channels list that would sort them by "preference". I asked half a dozen times over the course of 3 weeks to please be removed from that Beta, even posted in here. Barely ever got answers from you and definitely no solution.

I know developing stuff is hard. And Twitch is your baby. You don't want us cranky people tell you what to do with your baby. That's fine.
But asking for our opinion at least a couple times BEFORE and not after the fact would be an incredible step towards transparency.
Just as "giving us a heads up" before dropping changes, so we can prepare accordingly would be nice.
You can give Creators a headsup (example: Sub Price changes) so why can't you give users a headsup?

Sincerely,
Raghnal

I was recently banned for my username, I think it’s a fair ban although the word in my name is tos friendly. I posted my appeal about a week ago. Today my friend tells me she was banned for having the same word in her name, she was watching twitch while it happened, she was told to change it, she did, immediate unban. Not only am I confused with your system of determine who gets a second chance or not but your “appeal portal” doesn’t give me any information except the date I was banned and reason. One person can be immediately let go with a name change another gets a “pending” sign for a week. Your support center doesn’t allow me to email anyone or ask for help because I’m constantly redirected to the appeal center that DOESNT HELP ME!!! >:( I’m dying to get back to twitch, I’ve made so many friends in communities and spent a lot of money on donating to streamers. Please help a brother out over here. Not looking for my ban to be checked into, just giving feedback on my frickin user experience. Emailing from my unbanned user, I hope I’m not breaking tos.