141 results found
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Complaints Have a way for users to submit complaints and have actual response timescales. Currently customer support appears to have no standards and “we can’t provide any insight so I’m closing your ticket” to a reported bug seems to qualify as an appropriate response nowadays.
Fix your bugged twitch drops system as stuck progress bars seems to be an ongoing issue for years over many different campaigns.12 votes -
Faster conection between Twitch support service and content creators We need faster conection between Twitch support service and users
Everyone knows its hard to start in twitch but its harder if twitch technical support dont ask questions and u have most of the time automated responses, i think u can put more effort on support service to have a better experience for content creators, its totally neccesary to have a good and fast communication not only with viewers even with us, the ones who create the content for the platform.
Srry for my bad english im not native.
12 votes -
Provide "Help" For Twitch Users Who Are NOT Creating Content The entire "Help" area is set up entirely on the assumption that everyone comes to Twitch to create content. There is absolutely no support for anyone who comes to Twitch to follow content created by others.
10 votesHey there!
What kind of content would you like to see added to our Help site? We try to make articles applicable to people who view and create content, but if there is missing content you were looking for I would be happy to share that with our team.
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Downvote as feedback It is simple and easy to upvote a UserVoice post, but the only way to give disagreeing constructive feedback is by having to click the comment link and to write a comment.
While the internet can be a place where the less pleasant side of people can surface under the guise of anonymity, it shouldn't diminish the positive potential constructive feedback even if it is not in agreement to the original post.
Not all suggestions and feedback is the same experience as others.
This is only meant to act as a indicator of the feeling within the community in both…8 votes -
The help portal AND Appeals section do not work. I received a suspension and made a ticket 2 months ago. No response. Does it really take over 2 months to respond? Like even an automated response? Really?
I made an appeal about a month ago, also no response. I really have no clue how I am supposed to get help. Like why do you even have a support site? There is nothing helpful or supportive about it! No humans view your tickets. Just literal automations that copy and paste useless information.
8 votes -
FIX YOUR ******** SUPPORT SYSTEM!!!!!!! It's incredibly ridiculous that I've waited like two weeks to get approval on an emote but what's even more infuriating is that your "contact us" feature is always broken so I can't even ask about it. Like seriously I can get better service from **** sites run on computers still using Windows 95
8 votes -
8 votes
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Ad 1 of 6 6 ads in a row when checking out a new streamer?
Skating on thin ice here twitchPS - conflating suggestions and feedback is straight up ********.
7 votes -
Better messaging system for creators to contact Twitch staff. The system already in place for cases is horrendous. Twitch Support on Twitter can't always answer questions given by their guidelines page and a lot of the time cases get closed without an actual reply.
Please provide a better messaging system so we can actually talk and voice our opinions for the higher ups, especially with sensitive matters such as legalities for music and fair usage on media as well as problems with accounts.
7 votes -
ask streamers what would be a good feature instead of just publishing stupid stuff that the community hates It would be great if you asked streamers what they would like to see implemented or changed, instead of just doing stupid stuff like changing the icons from square to round for no **** reason.
7 votes -
Live Closed Captions as a feature of all streams Just went into a stream of a deaf girl who had live CC on by using an extension. Twitch should consider making this a feature of the site imo. By researching a bit I found this link -> https://help.twitch.tv/s/article/guide-to-closed-captions?language=en_US .
This is extremely hard even for a technologically competent person to understand, if it is even a live feature.Please consider making this a feature of the site available to all creators easily. :)
6 votes -
Add a feedback option in the three dot dropdown submenu list next to Browse I cannot find feedback submittal in the main Twitch page and had to Google it.
It'd be better if it was an option in the three dot dropdown submenu list next to Browse.6 votes -
Hi, i would like to suggest a support contact rework. Wasnt overly clear on where to put this but in a way accessibility felt right if you read through as it's about supports accessibility itself. So I myself and a few others I know have reached out to support with various questions as to how something works, if theres a functions for something or how do to something after exhausting their forums, other sources or walkthroughs. To see a generalized copy and paste response anytime to these things after expressing lack of answers found exactly where they point you to is to put bluntly pathetic. Twitch support seems to have…
6 votes -
Stop pushing and recommending clearly NSFW material Whenever I land on Twitch the landing page contains many female streamers with their breasts mostly exposed or them clearly showing off their rear ends.
I come to twitch to watch people stream video games, while I understand that you as a platform support other types of IRL streaming it is a shock to never click on this content and you keep pushing it over and over again. To be quite frank it looks like *********** and has me weary to open Twitch anywhere outside of my home if people might be looking over my shoulder.
Please add an option…5 votes -
Stop closing tickets early!! I emailed twitch support about being shown ads to a channel I subscribed to, they took 24 hours to reply once with useless generic advice that didn't help; they replied again 24 hours later with more useless generic advice that didn't help; then they replied 24 hours later saying they couldn't do anything and closed my ticket.
THIS IS UNACCEPTABLE AND THIS IS NOT SUPPORT. Furthermore the twitch admin claim that "we only close tickets that are a year old" is a blatant LIE, plenty of users here on UserVoice are having this exact problem and it is totally unacceptable.
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5 votes -
Twitch needs to read Uservoice and incorporate the ideas Uservoice would be a good idea, except it's obviously only here to ignore users and do nothing while making us feel like we're involved. Uservoice/fan feedback/etc. are always wastelands setup by huge heartless corporations to deceive their userbase. Would love for you to prove me wrong. Hope someone at twitch is reading these and making these ideas hit the ground!
5 votes -
Get rid of User Voice and answer your customers I've never encountered a customer service system like this one. If you go to the contact page and try to fill out an email, the moment you choose a secondary category (which is required) you are redirected away from the contact page. It's insulting and annoying.
This User Voice system is a sadly inadequate alternative. It essentially allows you to ignore customer service questions for as long as you see fit. There are over 1100 outstanding suggestions and zero indication when any will addressed. I contacted IGDB by email and had an answer within 24 hours redirecting me to this…
5 votes -
Bring back "My support cases" page to view Twitch Support cases online. Twitch's help page used to list my current and past support cases, including case text, category and status (open, closed). I am not sure why Twitch disabled it. I thought it worked great. Can you enable this feature again?
5 votes -
Train better support staff A few pointers:
- When a ticket comes in force support people to actually read it before responding. If a copy paste answer applies, that's fine. If not, then receiving one A, Adds an extra step of communication for the staff as they'll hear back from the customer repeating their issue and B, will infuriate the customer.
- Enforce an attitude of the customer's problem being the problem, not the customer themselves.
- Ban support staff from one sidedly shutting off a discussion in the middle of it. It's not just infuriating and beyond rude, but also counterproductive as if…5 votes -
Report admins closing ideas/bug reports when they have not been addressed Admins often close bug reports of issues people are having without addressing and fixing the problem first. There needs to be a way to report this and reopen tickets that shouldn't be closed in the first place.
5 votes
AdminTwitch
(Admin, Twitch)
responded
Hey there,
I just wanted to give some context on this. We tend to close bug reports or reports of issues if there has not been any activity on the post for more than a year. If you are still experiencing a bug you are welcome to open a new thread so others can give their feedback as well.
- Don't see your idea?