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Customer Experience

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27 results found

  1. Guys you made a typo here:
    https://help.twitch.tv/s/article/Managing-Roles-for-your-Channel?language=en_US

    it says: "o manage your Roles" instead of "To mangage your Roles"

    2 votes

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  2. It's not very clear on the popup that you can select more than 1 option. The Help article stated up to 3 - that should be stated up front on the popup window.

    It would be nice if somehow this could be expanded for constructive criticism as well. There's always room for improvement and it'd be nice to be able to get honest feedback from viewers as well.

    2 votes

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  3. I read through almost every single tip and tutorial page. I think the grammar could be cleaned up a lot, theres a few areas that were a little uncertain (im sure i could find them again if need be), and generally they could be aggregated more organized. I seen multiple articles under the same heading and multiple articles saying roughly the same thing but not in depth enough to differ from each other. Not a lot but enough to dampen the learning experience. Just a perspective from one upcoming streamer ;) lol but beyond that it was really helpful, beautifully…

    2 votes

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  4. More in depth info on how to get to affiliate status/partner status, ways to accomplish that

    2 votes

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  5. Everything is laid out perfectly on what is required to do said achievement, however I would prefer a little more specificity and tips on how to get affiliate. Tips such as how to network and gain more followers, and etc.

    2 votes

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  6. When creating a new account, there is not very good documentation for today's tech standards. You should have a step-by-step walkthrough with frames guiding you through. This is a website largely for video games, the tutorial for using this system should be up to the standards of video games. That's the standard your customer base is used to.

    (Also, Open Source this and let us make it better ourselves)

    1 vote

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  7. Many help articles use the term 'creator' even if they only apply to affiliates or partners, which is very confusing. Update help articles to more easily identify if a topic applies to your issue or question.

    1 vote

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