The Account Enforcements page states, "For the most serious offenses, we will immediately and indefinitely suspend your account with no opportunity to appeal." Yet, some users get suspended from Twitch seemingly indefinitely but somehow get their suspensions lifted. Such users need to be kept off Twitch for good, especially if they've been suspended multiple times in a short time frame.

For example, a user named DomDude64 has been suspended twice from Twitch within less than a month (9/25/2021 and 10/19/2021), but according to witness testimony, both times were supposedly permanent, and yet he successfully appeal both suspensions. His record of misconduct stretches back for almost eight years on Twitch and includes racism, ableism, sexually explicit content, bullying, doxxing, and spamming so much that he breaks stream moderation bots.

When a streamer is suspended, screenshots should be included of the violation. Streamers are bound to repeat the issue if the issue is not made clear.

Multiple staff members should see the reports before a ban is decided upon. These moderators would work separately, without the influence of one another, to decide if the ban should occur or not. If both moderators do not hit 'yes' to the ban then the ban should not occur.

An example, my latest ban happened while a Twitch Staff member was in my chat. This member did not see anything against TOS and was shocked that my ban was upheld. I still don't know what the ban was specifically for, two weeks later.

It seems there is a lack on consistency on what violates TOS and what doesn't. Screenshots and multimod verification before ban would cut down significantly on the amount of appeals and help tickets because people would understand the first time why they were ban.

There is already a suggestion to ban the word r*tard. I'd like to expand on that suggestion, however. Thinking objectively, there are many words and phrases that are technically against TOS for the same reason, yet they are still commonly used.

I am NOT insisting that all these words and phrases be barred from use. I am saying their regulation should be considered. Either that or their use should be explicitly permitted in TOS. The current situation does nothing to protect the streamers who could, at Twitch's discretion, be punished for using these words and it does nothing to protect the people that are offended by them. This list is not meant to be exhaustive. These are simply words I have personally seen used prolifically on Twitch.

“Ape, Aut, Autist, Rard, Rarted, R-worded, Schizo, Schizoid, Sperg, Tard, Tism” are not medical terms, they are slurs referring to different mental illnesses and are used to perpetuate "Negative statements related to mental health, e.g., '[protected characteristic] is a form of insanity”

“Commit Gunmouth, Seppuku, Sudoku, Suicide” comes close to “Telling a user to kill themselves used in combination with a hateful slur, e.g., ‘kys [slur]” It’s interesting that telling someone to commit suicide isn’t actually prohibited in TOS. This is the only line that comes close.

"Go to Brazil" is nowadays synonymous with "Go to ****" and "implies that another contemporary culture is primitive"

"Grooming" AKA pedophilia and child exploitation isn't technically a hate crime, but it is a crime directed at a protected group. When joked about it comes close to trivializing and "glorifying specific hate crimes."

“Lisps” Voice acting a character as having a lisp is “speech … that dehumanize[s] or perpetuate[s] negative stereotypes.”

"Midget" is not the medical term and originates from the exploitation of people with dwarfism in "freak shows" in the 1800s and suggests "that protected group members are sub-human, inhuman, or impure."

"Turk-mode" referring to the slur "turkroach," is often used in conjunction with cockroach imagery and compares "a protected group to insects, pests, parasites, filth or diseases/viruses."

“Tranny” referring to “transvestite” is not the correct term to refer to trans people. It refers to cross-dressing. Essentially, calling a trans person a “tranny” translates to saying their gender is a fabrication. “Intentionally referring to someone using a pronoun or form of address that does not correctly reflect the gender with which they identify.”

"War Crimes" AKA murder, torture, human experimentation, employing weapons of mass destruction, biological warfare, ****, pillaging, slavery, enforced prostitution, forced pregnancy, forced sterilization, intentionally starving civilians, child soldiers, genocide, ethnic cleansing, crimes against humanity, etc. Jokes surrounding this topic violate so many rules in TOS it’s a bit too much to list.

Again, I am not demanding these words be banned from use. However, their regulation should be considered and/or TOS should be changed.

Hi,

I had today a bug that my text wasn't allowed due "Your message wasn't posted due to conflicts with the channel's moderation settings."
The mods and streamer didn't saw my message, even in the chat with a mod my text was blocked ... (also not in there mod messages)

My two texts that were blocked are:

• du willst ja Freitag vieleicht ein IRL Stream machen, Alina sagte gerade dass Bobi sein Kleidprobetag am Freitag wäre matta9Silly

• wenn du für Alina was malst, würde ich nicht das Buschi mit dem Herz machen, da sie schon von jemanden diese Zeichnung bekam ;)

if I even rewrite or delete the words IRL and Kleidprobetag it still blocked my text. Other texts weren't blocked. I still could write in the chat and I wasn't time outed ever at that streamer! The first text was even blocked on a direct message to one of the mods of that channel ...

I don't know what the problem is, that this text was blocked :/

have a kind regrads,
basielux

"Under attack mode" to get rid of all bots.

Twitch should introduce an "under attack mode" similar to the one in Cloudflare that many sites use. If you are exposed to an attack by bots, you switch on the attack mode and everyone who then tries to reach the site must first solve a captcha (in twitch cases, everyone who wants to write in the chat). Then all bots will be filtered out.
When the attack is gone, which is usually 20min-30min, this mode is turned off and everything is as usual again.

This is better than having your stream ruined with spam.