automatically flagging of user account
My account was "automatically flagged and temporarily blocked to prevent abuse" and now I am unable to chat.
I had not interacted with the channel except to click the follow button prior to this block being applied. To be clear - there were absolutely no messages sent by me to this channel prior to this block happening. I have since sent an unban request, and am still waiting for a response.
My account now displays "Banned on Linked Account" and searching tells me that 'If a user is seeing this message, they have had another account with their phone/email banned from your chat previously;'
I have never had another account using my current email or phone number. I'm a completely new user to your platform. I used your locate feature and have confirmed that only one account is connected to my email, and I only added my phone number to my account today after this block was applied.
Your anti-harassment ML based system appears to be giving false positives, and needs some work
Platform: Twitch Android App version 12.4.1
-
PDN561 commented
Same thing has happened to me too. No idea why. The system should at least provide you the evidence or logic behind the determination so that you can meaningfully appeal by refuting bogus information.
-
SHaKH_3D commented
F