The Mod-View is nice but some short-sighted things are driving me crazy...
Upfront: Please open a User-Voice section dedicated to the Mod-View - Why does the Creator Dashboard have one and the Mod-View not?
In the user view (clicking on a user in mod-view or when reviewing an unban request), seeing when a user was timeouted or banned is so useless without seeing the message the ban was for. Please just show the last 5 messages they had before the ban and put a link to the chat-thread where I can look at more. I don't want to scroll 900 messages to see what an old ban was for. This should be pretty easy to implement judging by the way it's displayed.
Add toggleable dictionaries in the blacklist. Often situations arise where we want to put a whole bunch of words onto a blacklist (e.g. Riot Games servers are down or some news went viral and we don't want to talk about it). It'd be great to have the ability to add these to a dictionary and turn different dictionaries on and off at a whim instead of having to add/delete 10 words one by one each time.
Mods get insulted a lot in whispers, thats life (has gotten better with unban requests though, ty.). We ban users if they insult us but this is untraceable for other mods when they get asked for an unban. We circumvent this issue by screenshotting it with a tool like gyazo and pasting the link into mod-comments but the ability to link a ban directly to a mod-whisper for all moderators to see would be the right way to do it.
As is said unban requests are great but please give us an option to allow people to repeat their unban requests every now and then. If someone gets denied they don't have access to the chat and can't see mods to dm, even years later. They should have the possibility to repeat their request at a later point in time and multiple times.
Give mods the ability to highlight their messages back. We used to do this with /me and timeout chat users that used /me themselves. (Worked Great) I kind of understand why it got removed, however the italic version is beyond useless and only annoying. Just give us the option to disable it for chat users and enable it (in color) for mods and bots needing to do an announcement to chat.
Introduce a mods-only chat where we can coordinate things between us and the streamer without using a different platform like discord in parallel.
I hope some of these ideas are implemented, the first two alone would make life a lot easier!
Obviously I'm available should clarification of some points be necessary.