3 results found

1. Protect streamers by preventing any access to channel for banned users

   This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
   However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.

   Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
   Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection against abuse as well as preventing intrusive bots from squatting in channels without permission.

   The proposed changes are:
   1. A banned user is prevented from connecting to a channel's chat completely, which means their name does not appear in the list of viewers.
   2. A banned user is prevented from viewing the stream itself, on site or using other means.
   3. A banned user is blocked from subscribing and following, and will be automatically unsubscribed and / or unfollowed.
   4. A banned user is prevented from viewing any other channel information and content, including the streamer's panels, VODs, clips, followers, and followed accounts.
   5. A streamer must be able to toggle an option to treat logged out viewers similarly as a banned user, preventing any access until they log in.

   Additionally, to prevent excessive account creation, the following measures should be implemented as well:
   6. Accounts need to be verified by e-mail.
   7. Limit the amount of accounts per e-mail, to 1 or at a maximum 2.
   8. Limit the amount of accounts that can be created from a single IP address per day.

   Thank you for your consideration.

   This is not to take away from the improvements that have already been made, and are being implemented. The work that is being done is greatly appreciated.
   However, further change is needed to better protect streamers for banned users. Merely preventing chatting is not enough to deter harassment, stalking, or intrusive bot behavior.

   Most people are aware that measures often can be circumvented, that is not an excuse for the lack of protection that currently exists.
   Streamers need a way to completely cut off a user from content. I believe the proposed measures are reasonable, and will also provide protection… more

   1,546 votes

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   93 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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   Partial Release  ·  mouse responded

   We are happy to announce that we have released an update that addresses some of these points.

   Channel Banned users will no longer be able to view the chat, and they will also be removed from your Chat list. There is an issue that has caused us to pause this temporarily, but we expect a fix to be out very soon – stay tuned to the Twitter thread below for the update.

   Additionally, if you Block a user, they will not be able to subscribe or follow, and Blocking them will automatically unfollow them.

   https://twitter.com/TwitchSupport/status/1243643979897417730?s=20

   How to Block a user: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers

   I will leave this topic open for your points about being unable to fully view the remaining content of a channel, and account creation.

2. IP Ban from channel

   IP Ban makes it possible to permanently ban a user with the same IP Address, thus not allowing them to crate other account to try and troll/spam, etc.

   904 votes

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   78 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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   Partial Release  ·  AdminShimesaba (Product Manager, Twitch) responded

   We apply IP bans in Chat based on users’ Moderation actions in certain cases. We don’t currently plan to publicize the logic we use because we think it would make it easier for bad actors to bypass the restriction.

3. Allow Streamers to Remove Followers (eg. Banned Chatters and/or Trolls)

   Please allow streamers to remove people from their follower's list. As a small streamer, I struggle with trolls, and I have made many streamer friends who have had the same experiences as me. On more than one occasion I have banned a troll from chat and had them return with upwards of 3 other accounts, sometimes even up to 10 or 15 other accounts during one stream. (Keep in mind my average stream is about 2.5 hours, and I try my best to not acknowledge or encourage the trolls at all, I just ban them and move on.) They follow each time they return, adding new but empty follows to the follower count.

   I have had trolls return with new usernames that target my mods, or reference something that was said earlier in the stream, or even referencing their past usernames that were previously banned. Their follows are meaningless because they will likely never return with that account that they made to troll a specific streamer.

   Many streamers try to keep track of their follower to viewer ratio as they grow. To see what they're doing wrong or right, and to see what helps them grow or makes them lose followers. Having those empty follows of people who will never return is quite a problem.

   Here are a few of my suggestions:

   • Automatically removing someone from the follower's list if they get banned in chat.

   • Giving streamers the option to view their banned chatters list and manually remove the follow themselves.

   • Remove the option to make multiple accounts with one verified email address. (This enables trolls to make new accounts in just a couple of minutes and quickly return to keep harassing a streamer)

   • If a streamer has banned several usernames that share the same email, allow the streamer to ban the entire email address and any associated usernames.

   • If a streamer has banned several usernames that share the same email, allow the streamer to remove any and all usernames that are associated with that email from their follower list.

   Trolls will not keep me from streaming, but implementing at least one (if not several) of these ideas would be a huge help to me and many other streamers out there. Thank you for your time and consideration!

   Please allow streamers to remove people from their follower's list. As a small streamer, I struggle with trolls, and I have made many streamer friends who have had the same experiences as me. On more than one occasion I have banned a troll from chat and had them return with upwards of 3 other accounts, sometimes even up to 10 or 15 other accounts during one stream. (Keep in mind my average stream is about 2.5 hours, and I try my best to not acknowledge or encourage the trolls at all, I just ban them and move on.) They follow… more

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   31 comments  ·  Feature Request  ·  Delete…  ·  Admin →
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   Partial Release  ·  mouse responded

   You have a lot of different suggestions here, the latter of which have not been implemented so I will leave the topic open, but I wanted to let the thread know that we have recently released the ability to remove followers from your list by Blocking them.

   https://twitter.com/TwitchSupport/status/1243643979897417730?s=20

   You can see how to Block a user here: https://help.twitch.tv/s/article/how-to-manage-harassment-in-chat#BlockWhispersandMessagesfromStrangers

   Additionally, you can see your channel Banned Chatters in your Moderation Preferences in the Dashboard

   https://dashboard.twitch.tv/settings/moderation