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Safety

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  1. While the current verification features in place are very helpful, they lack the ability to combat targeted username harassment.

    Much like the current system, I think streamers should be able to decide how old an account is before it's allowed to follow your channel. Many trolls will tire after a few minutes of no attention, so even being able to set it to an hour, or a day, will make a huge impact on tackling this situation.

    59 votes

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    0 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  2. With the addition of customizable chat verification with emails and phone numbers as listed here:

    https://blog.twitch.tv/en/2021/09/29/securing-your-chat-with-phone-and-email-verification/

    Users who don't pass those verifications are still able to gain channel points and interact with chat by redeeming channel points that don't require a message.

    There have been hate raids that utilize these channel point redeems because they show in chat even when sub-only or emote-only chat is on. They include hateful words or doxed information in their usernames, and with this bypass they're able to show that in chat.

    Please prevent these unverified users from gaining channel points, or at the very…

    54 votes

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    4 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Do not require phone numbers to be a verified account.

    I just tried to chat and because I do not trust twitch with my phone number, especially after they got all their data leaked, I couldn't.

    I will not be giving it to you, this will quickly create a have and have not situation where people will be unable to join in with chats and thus leave your platform if they either do not have a phone or do not wish their phone number to be sold, given away, profited from or leaked.

    Do Better Twitch!

    50 votes

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    19 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Any account under x days/hours should be flagged for the broadcaster/mod to allow/ban to talk.

    This will help with bots/raids/trolls.

    Setting needed: Input for how strict the caster wants it.

    Why not just use follow/sub only mode?

    I'm not looking to restrict good people in my community. If I can get a person to make an account and talk with them, that's a win for the community.
    But I still want to find a way to filter out problematic issues that could come up.

    47 votes

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    3 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Regarding chat verification, it is good that you can set it to email/phone verification if an account is newer than a certain period of time, however I have confirmed that while this prevents an account from chatting, this does not prevent an account from following a channel without verifying.

    In the past I have been harassed by people (and seen people harassed) by users who never said a word in chat. Their method of harassment would be to create an account with revealing information about the streamer and simply hit follow. They would be banned, however the account would be…

    36 votes

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    1 comment  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  6. The new restrictions on verified chat requires using a personal mobile number only??? You want me to expose my personal mobile number to being hacked or used for your marketing purposes? I have a VOIP number associated with my my email and mobile number for the purpose of keeping things separated that I have used for SEVEN YEARS for security purposes. It is a shame that you don't respect your user's privacy and security. The recent hack of Twitch is proof I don't want you to have my personal mobile number. You need to change the requirement, since I have…

    31 votes

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    14 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Prevent Unverified Users without a phone number added to their account from following your channel. This setting should be toggle-able by the streamer in the Dashboard and will prevent follow bots from spamming your stream with follows from unverified, brand new accounts that were generated with scripts.

    22 votes

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    7 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  8. re: https://blog.twitch.tv/en/2021/09/29/securing-your-chat-with-phone-and-email-verification/

    The FAQ suggests alternatives to mobile verification, VOIP, et al., are not good enough for verification; i.e., too cheap to spoof.

    I'm an affiliate in long standing, can that fact not be verification that I can be trusted not to make duplicate accounts? Twitch has my tax ID, I'm pretty sure that they're pretty sure who I am. I do use Authy (and other online services) for verification, but I do not use cell networks ("mobile").

    It makes little sense that Twitch has approved Us affiliates to represent their Terms of Service well enough to pay us, yet…

    15 votes

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    1 comment  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  9. There should be an option for streamers similar to how follower only mode works, where you can set an amount the account must be following before they can chat, where you can restrict an accounts ability to chat based on how long ago they've made their account. This would significantly cut back on trolling and especially ban evasion.

    12 votes

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    3 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  10. I like how you manage to bring this ban evading feature too but even improve it a little bit it would be working better if the reply for the restricted user would not receive a message saying "Your message wasn't posted due to conflicts with the channel's moderation settings." it would flow into chat acting like normal but not give any alerts to that.

    Like lest being honest if you post 10 messages every time you get "Your message wasn't posted due to conflicts with the channel's moderation settings." it is leading to that okay person knowing they are restricted…

    9 votes

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    0 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  11. If Twitch for example does an experiment with having verified chatting in every stream please give us a notice on socials or even on Twitch itself. Also an option to opt out of it would be nice but I understand that verifying your phone is the future of Twitch. Since this test is not being done to every Twitch user only a select few I think it's fair to have that opt out option. A percentage will just verify phone and that's the data that Twitch wants anyway.

    It's been over 24 hours. Still can't chat and the sad part…

    8 votes

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    6 comments  ·  Chat Verification  ·  Flag idea as inappropriate…  ·  Admin →

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  12. There are a host of problems on Twitch and I feel as though this idea could be a solution to some of the bigger ones.

    I suggest giving streamers the option to only allow accounts with 2fa to access their channel. Make it an option for the individual streamer and make it toggleable.

    In order for this to work, Twitch must do more than just “not allow the user to use chat.” Twitch needs to stop them from accessing the streamer’s channel all together. The same needs to be done for users who are banned/blocked but that is a whole…

    8 votes

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  13. I am suggesting an idea which would utilize having set up 2FA using a phone number to count for chat verification as well.
    I was in a raid but when I got to the destination streamer I couldn't send messages in the chat even though I had followed that channel. I got a message saying that I couldn't chat because my account wasn't verified. I clicked on the little info icon, and it explained it and I was able to get into chat fine.
    I was confused though, because I have had my Twitch account set up with 2FA using…

    7 votes

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  14. Stop holding chat privileges ******* behind verifying a mobile number. There is no reason for this except to sell them to spammers and scammers. Some people don't even have mobile phones and can't verify.

    This is one of the most pathetic things I've ever seen a company do.

    5 votes

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  15. Problem (background):
    I have for some reason (and unbeknownst for me) been singled out for this forcing of phone number verification. None of my friends have this issue and I have no idea why my account was chosen for it. I've had my account for a couple of years without any problems, I have never done anything bad - on the contrary, I'm one of these persons people really like seeing in chat because I constantly hear "you bring such a good and positive vibe", "you're important to our community" and other comments like that.
    With this Twitch is forcing…

    4 votes

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  16. Hello for whomever is reading this my account on May 26th-27th got experimented on by twitch with phone verification and I personally with no phone or phone number now can't get into my account to this day I've contacted twitch support and they didn't help me at all, this may be a pretty decent idea if everyone actually had a phone number but a lot of people in this world does not. If someone from twitch that can help me please reach out to me thank you and have a good day!

    4 votes

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  17. My account was "automatically flagged and temporarily blocked to prevent abuse" and now I am unable to chat.

    I had not interacted with the channel except to click the follow button prior to this block being applied. To be clear - there were absolutely no messages sent by me to this channel prior to this block happening. I have since sent an unban request, and am still waiting for a response.

    My account now displays "Banned on Linked Account" and searching tells me that 'If a user is seeing this message, they have had another account with their phone/email banned…

    4 votes

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  18. Right now i can't chat on any twitch cause its asking for me to enter a mobile number. and despite my repeated attempts at getting SOMEONE to disable this stupid targeting on my accounts, nobody is listening. And no I'm not giving my mobile number. u have my verified email and i shouldn't be scrutinized to enter a mobile number. If you need mobile numbers on my account then i'm not using twitch period. and unsubbing from everything and moving to another platform. the fact you single me out for using twitch-tools.de and a vpn shows you don't care about…

    4 votes

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  19. Harassment can be a problem for some streamers on twitch. A user will come into chat and cause trouble for the broadcaster / other chatters. He might get banned, but nothing is stopping him from creating a new account and re-enterring the chat to continue causing problems. Even if the chat requires a verified email, it is easy for a troll to return. If there was on option for streamers to prevent accounts under a certain age from chatting (say, 1 or 2 days), this would make it a lot harder for people to continue trolling after getting banned. Legitimate…

    4 votes

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  20. It has been two weeks since Twitch locked my account out of chat and told me they require a mobile number to unlock it.

    I was asked to submit a ticket and the first response I received said
    "Please note that Twitch Support is unable to bypass the need for phone verification on your behalf. If phone verification is enabled by the creator and you are not exempt, you must complete the verification in order to chat."

    I had already confirmed with the streamers that they did not change any verification settings. Even if they had, it would mean that…

    3 votes

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