Humanize the Presenters & Acknowledge the Truth of it all
A lot of what came out of this Town Hall came off as a "oh, we try but we mess up, feel bad for us and give us feedback later", and that's wasn't what we were hoping for as creators and viewers. Specifically, the opening felt very distant and dismissive of what the community has been working through, and vague examples were given with no detail, ie. we do things right to 99% but that 1% complains - but no example of what Twitch did 99% right was given.
Be more honest, don't beg for our sympathy, stop talking in circles. If you're going to just talk in circles, don't do this.
But shout out to Erin for moderating this all, big task done well!