I would recommend to make it more visible when the channel is hosting another. Especially for new people on twitch its often very confusing.

Solution idea: for example, I would show the offline screen with a transparent screen over it (so you can still see the offline screen through it) in the center of it saying "This streamer is currently hosting XYZ" with a button to show the hosted channel on the page you are on right now, like "show" - or "hide" if you want to check out the offline screen - because quite a few of us have information on it that we'd like people to see but we also want to host others! :)
OR at least just put the "hosting XYZ" in the center of the display, a teeny tiny button in top left corner is often not seen. As it seems its planned to be shown even less - a little note on the bottom of the display. This will lead to people being mistaken for their hosted channels even more! Don't.

I like the ideas you put in, it will take time to get used to tho I guess.

Things I want to mention too:
- remove category in schedule and give option to completely disable it. Not everyone has a schedule, and changing it every few days will be a nuisance.
- more icons for About/ Social Media "Panel" (Discord, Artstation etc) + drag'n'drop changing the order they're in.
- background image behind channel trailer customizable
- since panel images are limited to a certain size, give the options to link panels that'll always stick together (one above or next to each other) or to put them in a certain order.
- bring back the "following" tab, I liked to see who the streamers follow and I liked to see my followings listed like it used to be.

Thanks for trying to make our experience better! <3

I stream ocassionally but I watch more often. I think making a renovation of channels when they're offline is a good idea, however there are many channels that have Offline communities that hang around the chat so it's useful to have the chat be available still as soon as you enter the streamer's channel instead of having to click a tab, it seems to me it seeks to resemble the mobile experience but I don't understand why? I like more customization options and making the channel look more professional but for the introduction video, wouldn't it be better to have it where the normal offline screen would be? and after the video is done playing or if the video is stopped give the streamer's schedule info IN the same player like it is right now when you want to watch a VOD Having all the information at a glance is far better than making users click here and there to find out things, specially cuz not many are gonna want to watch a whole minute video of someone selling themselves basically

Whenever I first load any page on Twitch, and also at completely random times, many elements on the page don't load, and instead appear as a ghost icon with the text "Failed to load module" next to it. I have to refresh the page many times, sometimes 20 or more, to actually get everything working. It's seriously frustrating.

I've inspected what's going on in the developer console while this happens, and it seems that it's related to Twitch's scripts failing to fetch CSS or JS chunks for various parts of the page.

Interestingly, this only happens in Firefox. I don't observe this behaviour in Chromium. From the troubleshooting I've done, it would appear that Twitch uses some super-special way of fetching remote resources, and it doesn't play nice with the way Firefox loads websites. Given that all other websites I've accessed work perfectly fine, I would expect this to be fixed on Twitch's side.

There now seems to be no point to hosting another channel when I am not streaming, as there is no indication on my channel page that I am doing so without jumping through hoops.

The useless video carousel defaults to the channel trailer video. If I remove the channel trailer, it defaults to the video of my last stream. The equally useless “customize your channel” button gives no options to choose what content will be shown by default in the carousel. A viewer landing on my page will have no way to know I am hosting someone else’s channel unless they:

1. Click through the video carousel until the hosted stream appears. NO ONE is going to do that.


2. Click on my username below the carousel. This brings you to the old layout stream player with the hosted channel playing. The game title displayed DOES NOT show the game/category of the hosted channel. Instead, it shows the game/category of the last thing I streamed. That is both confusing and useless.

Hosting another channel is one of the greatest features that Twitch has to engage viewers while a channel is offline. It helps create a sense of community by allowing viewers to discover channels with similar content. With this channel “redesign” you have rendered that feature essentially useless because it has been buried. A hosted channel should be the first thing a viewer sees in the content player when landing on an offline channel page.

If there is a way to have hosted channels appear by default, there is no obvious way to do so. Once again, you have removed a useful feature and rendered it totally useless.

The new channel page design adopts the worst trend in bad UI/UX: it takes the functionality that users have come to expect and grown accustomed to, and either buries it or removes it all together. Features such as the Followers tab are now so hard to find that first I thought they had been removed outright.

The postage stamp sized carousel that replaces my offline image when first navigating to my channel page is laughably useless. My offline image was designed to convey specific information relevant to the channel and new viewers. That is gone, replaced by a tiny and poorly designed video carousel that lacks any perceivable purpose. The only way to view the offline image is to click my channel name under the carousel. This brings me back to the old default channel layout, of course minus minus the navigation tabs that were actually useful.

The tiny size of the carousel makes me wonder why it is even there. You have the hero banner container taking up nearly half of the page, and yet the carousel takes up only a small amount of that and it doesn’t scale to fill more of the space. Seriously, not only is is totally useless but it looks dreadful with all that empty space around it.

Then I saw the “Customize your channel” button, which I thought might actually allow me to change some awful design choices that have been made. Boy, was I wrong.

Clicking the “Customize your channel” button is equally laughable. Silly me for thinking it would allow me to do what it says on the tin, and actually customize my channel to display the information that I actually WANT it to display. Nope. It just takes me back to the same channel preferences with the same options that have been there for me since I opened my account. No new options to let me put my channel image back in place of the carousel, no new options to let me choose what content is shown in the carousel by default, no new options to bring the Followers tab back to the navigation options...in fact, there are no new options to “customize:” my channel to speak of. But...woo-hoo! I can still change my profile accent color! La-dee-frickin-da.

How about adding some functionality to the “Customize your channel” that would, you know, allow me to actually customize my channel and change/modify the layout and content that is displayed on the channel page? I do not want or need a Schedule tab. I do not have a set schedule. I stream when I have the free time to do so. I don’t want or have use for a Schedule. How about giving me the ability to “customize my channel” so that I can remove it and replace it with something I actually want, like the Followers tab you took away?

With the Followers tab, I used to be able to see how many followers I had and who they were with one click from the channel page. You’ve now made that a needlessly more complicated task. I can see how many followers I have from the channel page, but if I want to see WHO they are, I need click on that amazing “Customize your channel” and scroll all the way to the bottom of the page, then click the Followers List option. That does bring me to a list of my followers. Fine. But any person who has ever navigated the Internets would likely think that the Followers List would not only display a list of followers, but display the actual number of followers in that list. Right? Wrong. There is no follower count displayed in the follower list. Seriously? There is now no way to display both sets of data on the same screen? You had that functionality, but you removed it. In what twisted sense of website design does this actually make any sense?

These are just a few examples of how the new channel page design has taken away useful functionality and made navigating my “new” channel page an exercise in frustration. If there are ways to work around any of my complaints (and I have many more), they are not in any way apparent.

It would be nice if the accent color you choose would be implemented in more places on your home page.

A little more explanation is because the main body of your channel page has the accent color as the background on the bottom/bottom right side of the page(not sure if it is actually the background as I am not familiar with it yet) also when you hover over the VODs it reveals the color once again.

I would like to see the accent color be shown throughout the home page a little more for example on the links for "Home", "About", "Schedule", and "Videos. I wish the links would represent the accent color as the text color itself and the underline (from what I can tell it's a bottom border element). It could also just be the bottom border or the text color.

It would be nice for the follow button on the home page to also represent the color that you have chosen. I know changing this element may be a bit of a stretch but I feel like it would add even more personality from the streamer.

The notification bell changing the that accent color if turned on would be nice as well. It is an SVG so it would be easily flexible when it comes to changing its color.

Also with these changes some people would hate it. As you guys are trying to make it more customize-able it would be nice if we could enable and disabled certain elements to have the accent color whether this is done through a virtual kind of "editor" page, or if it just enabling or disabling through the setting menu would be up to use guys as a team.

Thank you for your time and I hope my feedback helps!

If we are being somewhat pushed to the idea of needing to have a trailer filling up what will otherwise be a rather blank space (Unless we use the old page), can we at least have the trailer as we want it?

You are currently suggesting (forcing) the usage of a trailer but wanting it to conform to your notions of what makes good advertisement (60 seconds), and I do not agree with this. For a medium that's about a long term entertainment (potentially several hours worth a day) , I want to at least be able to show case 2 minutes of what people are coming in for, if not more.

You allow plenty of space for highlight clips which are in no doubt cluttering your servers. Kindly grand me a bigger chunk so that I can put together the demo the way I want.

I've never liked the visible numbers, and the current layout took some positive steps (on desktop at least) by taking the Follower count off the landing page and making people click into the Follower tab to see the actual numbers.

Personally, I find the numbers a source of anxiety. I know many don't, and use them as confidence/clout boosters. That's all fine, I'm just asking for the option on the broadcaster's side to hide those numbers if they so choose.

Thank you.

Edit: To clarify, a robust option would be to hide for all, not just the broadcaster. What I really want is folks to come to my channel and enjoy it for the content, not make value judgements based on how many people have "smashed that like button".