50 results found

1. Make the partner program more accessible to folks with disabilities. Those of us with chronic pain or other disabilities!

   Those of us with chronic pain or other disabilities are not always able to keep a schedule that is consistent enough to apply for the org we program. The current requirements are built on able-bodies standards. There should be a way to include disabled folks who can’t stream on a set schedule and may need to take breaks from streaming, but stream consistently when they can and have good viewership and engagement when they do.

   267 votes

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2. Blind Accessibility Support

   Greetings,
   My name is Brandon Cole, and I am a totally blind Twitch streamer and viewer, as well as an accessibility consultant for video games, and an advocate for accessibility for the blind. I am attempting to climb the ranks as a streamer, and have currently reached
   affiliate status. However, this is not without its struggles. I have been forced to commission a friend of mine to log into my Twitch account to export
   my videos to my Youtube channel. I've had to do this because the screen for exporting videos is not accessible with screen reading software. I have tried
   multiple screen reading solutions, and multiple browsers, and the issue persists. This screen used to work perfectly, but after Twitch went through one
   of its more recent series of changes, that and a couple other screens became inaccessible. You can perhaps imagine my shock when I discovered I also wasn't
   able to subscribe to a Twitch streamer I liked because that screen was now inaccessible as well. Again, this is another screen that used to work fine.

   I would like to ask that accessibility to the visually impaired receives some consideration. i am not the only blind Twitch streamer out there, and I can
   tell you we'd really appreciate it. Test with screen readers, one of which, (NVDA), is free, find out what the export screen, the edit video info screen,
   and the subscription screen have in common, and potentially fix them. If that cannot be done, provide an alternative page for the visually impaired that
   functions differently. You are, in one sense, already doing this with the subs.twitch.tv page, which I learned about from Dr. Lupo. This is a viable workaround
   for blind people, as this page functions perfectly for subscribing. If the ability to gift a sub can be added to that page, and if pages can be created
   so we can do the other things mentioned here ourselves, we will be most grateful. I would not hesitate to shout your greatness to everyone if you were
   to do this for us. Please, please let me know if you have any other questions, and if by chance there's any way I can help. Thank you, and have an amazing
   day!

   Greetings,
   My name is Brandon Cole, and I am a totally blind Twitch streamer and viewer, as well as an accessibility consultant for video games, and an advocate for accessibility for the blind. I am attempting to climb the ranks as a streamer, and have currently reached
   affiliate status. However, this is not without its struggles. I have been forced to commission a friend of mine to log into my Twitch account to export
   my videos to my Youtube channel. I've had to do this because the screen for exporting videos is not accessible with screen reading software. I have… more

   69 votes

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3. Change name of website from "Twitch" to be more sensitive to people with chronic muscle spasms.

   Neurological disease, Lou Gehrig's disease, Dystonia, Neuromyotonic. These are just a few issues people suffer from that are characterized by mild to severe muscle spasms, or "twitching." The community feels that the website name is a mischaracterization of a very common issue afflicting thousands of people who use the site. The name is ableist, offensive and disheartens many potential viewers and streamers.

   39 votes

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4. Closed Captioning and Swearing

   I've noticed that closed captioning automatically filters swearing. To be honest, this is less than ideal. It assumes your hard of hearing and hearing impaired users need to have language filtered for them, to a standard which non-hearing impaired users don't. An important part is all language translated accurately as possible, otherwise you are directly deciding what language is more important for the disabled client. If a person wants to engage with streamers that swear it should be their choice whether or not they want to see that content, not chosen for them.

   Please note: How to handle slurs within closed captioning is a topic of debate, and I do not mean those, I mean words like **** and ****. If these words are okay for twitch, they should be okay for disabled people to have transcribed.

   I've noticed that closed captioning automatically filters swearing. To be honest, this is less than ideal. It assumes your hard of hearing and hearing impaired users need to have language filtered for them, to a standard which non-hearing impaired users don't. An important part is all language translated accurately as possible, otherwise you are directly deciding what language is more important for the disabled client. If a person wants to engage with streamers that swear it should be their choice whether or not they want to see that content, not chosen for them.

   Please note: How to handle slurs within… more

   31 votes

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5. Blind accessibility features

   Can we expect font size, color contrast, bigger emote options and other disability accessibility features for the Twitch UI (especially on mobile) soon?

   19 votes

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6. Subtitles are NOT Closed Captions - Please Change

   Many people think "closed captions" and subtitles are the same; they aren't.

   CC denotes who is speaking (for ex: "Albert: I think it's rather nice out!").

   Subtitles only show what is being said (for ex: "I think it's rather nice out!").

   It might not be a big deal to most, but if you're deaf, this is huge. It's literally the difference between something easy to follow (actual CC) versus realtime subtitles that might not even accurately represent what's being said.

   I know streaming isn't movie making, but imagine watching, say, The Witcher with the sound turned off, but with subtitles on. Even better, go do it. You'll notice two things quickly:

   1) The irony of having to read lips despite having subtitles - it's the only way to figure out who's saying what (this is just about impossible for most people)

   2) Strong physical/emotional reactions to things you can't see - because they're loud noises. Or suspicious noises (footsteps in a dark room, say). If you're deaf, you have no idea what the character is reacting to.

   It's not only un-fun, but I've actually watched my sister kind of wither when getting frustrated with subtitles. It's difficult to see that and not say something :/

   I'm not complaining. Having live subtitles is a wonderful feature. I know it's an inconvenience because of the [cc] you use to refer to the feature. But it's not [cc], and, though we try not to say anything about it, it really does need to be fixed (renamed).

   As a creator, I can't truthfully put [cc] in my title's feed because it can't be [cc]'d by realtime subtitles. That means I can't use the tag. That means the deaf and hard of hearing might not find my content. Like my sister, for example, and the deaf friends I've made along the way from being in her life (which includes a couple gamer friends).

   It's also dangerous to leave it as-is because people will eventually think subtitles are "[cc]". It will solidify the confusion between subtitles and closed captioning. Then, in the future, when others speak up about this problem, the argument will be: "But Twitch already has [cc]!!!"

   Then the "subtitles aren't closed captioning" argument begins all over.

   Please, please, please find a way to accurately represent the subtitle feature. I know the mistake isn't intentional. As a dev, I know how important it is to get accessibility right. I also know twitch is a behemoth to maintain, and that nobody can be everywhere at once to catch everything. Which I suppose is why we have these forums :)

   Thank you.

   Many people think "closed captions" and subtitles are the same; they aren't.

   CC denotes who is speaking (for ex: "Albert: I think it's rather nice out!").

   Subtitles only show what is being said (for ex: "I think it's rather nice out!").

   It might not be a big deal to most, but if you're deaf, this is huge. It's literally the difference between something easy to follow (actual CC) versus realtime subtitles that might not even accurately represent what's being said.

   I know streaming isn't movie making, but imagine watching, say, The Witcher with the sound turned off, but with… more

   14 votes

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7. The new dark mode is difficult to read.

   I, along with many of my viewers, are having a hard time with the new Twitch dark mode, especially in the chat feed box.

   The new look for the site is REALLY good. I want to emphasize this. Everything about it looks cleaner, more modern, and is more user friendly, except the dark mode color choices.

   The 255 white on jet black background, with the bold-ish white font, is blinding even with monitor brightness turned down a bit. It doesn't do what dark mode needs to, where it dims out the whole screen but keeps things clearly legible. I put it on two identical screens side by side, and at my normal brightness it is like my eyes can't focus on it properly. I have heard the same thing from quite a few people in the community. On dimmer settings, where the white doesn't pop quite so hard, it is legible, but still uncomfortable to look at.

   My suggestion for a fix would be to do one or more of:
   ---Lighten the jet black to more of a space grey.
   ---Back off of 255 bright on the font color
   ---Use a font that is narrower/less bold to reduce the number of intense pixels.

   Thanks! I hope this gets resolved in some way, because even after using the site for several days it isn't really getting better.

   I, along with many of my viewers, are having a hard time with the new Twitch dark mode, especially in the chat feed box.

   The new look for the site is REALLY good. I want to emphasize this. Everything about it looks cleaner, more modern, and is more user friendly, except the dark mode color choices.

   The 255 white on jet black background, with the bold-ish white font, is blinding even with monitor brightness turned down a bit. It doesn't do what dark mode needs to, where it dims out the whole screen but keeps things clearly legible. I put… more

   13 votes

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8. Addressing the disability gatekeeping in Affiliate/Partner and Tags; Things we've brought up for Years now, and Possible Solutions.

   The way Twitch is currently set up, most people with moderate to severe disability(s) are entirely unable to join the community of streamers on equal ground. Forget Partner; just getting to Affiliate is a wall that not all of us have the equipment to climb over.

   On top of that, streamers have to choose either putting tags related to their games OR to their identity and community markers; am I putting "autistic" or "CC" or "hard of hearing" or "disabled or "nonbinary" or - or- or - OR.

   There's no consideration for this, for the many of us who are passionate and have so much to share, who want to be an active part of the streaming community on Twitch in a way that allows us to access the same possibilities.

   I won't just complain: There are steps that can be taken toward positive change.

   One: Have an Alternative Needs option for Partner and Affiliate that would be, instead of an application to start with, a form to submit that we can use to tell you what we can and cannot reasonably do because of our disability(s). Then send an Adapted application with those restrictions removed and possibly some other goals (within our power and not dependent on others, ie: views/follows) reasonably altered or extended to make it fair. An example would be: "A disabled streamer cannot stream multiple times a week or adhere to a predictable/regulated schedule, however their total time streaming is [time], and they have been streaming since [date], and therefore is a good option for the program."

   Alternatively, require ID verification only and allow the Affiliate program to be significantly more open and accessible to people of all schedules and lifestyles, and then the above suggestion would only apply to Partner.

   Two: We have been asking for changes to the tag system for years now. Those changes are long overdue, the pizza is cold and moldy, and it's a problem.

   Unlimited tags is an easy way to effortlessly solve this, but I have an even more community-driven suggestion. Do you all remember when YouTube used to actually have side-bar profiles? Twitch could really use something like that, a place for more than a brief sentence to introduce ourselves on a crowded screen.

   An actual profile page to get to know the streamer, favorite games, how long they've been part of Twitch, and what communities they're a part of would be an incredible boon for us all. And that last part about the communities? That would be where the tags relevant for WHO we are as streamers would go. Separating them from the stream information means viewers could search for a type of stream AND a streamer from a community they want to participate in.

   At the end of the day, we've been asking for these exact things, Twitch, for literal years. Look in this category and see just how many repeats there are with hundreds of votes, some from 2019. We feel ignored, invalidated, undervalued, unwanted, and incapable of even hoping for what is, for everyone else, an equal opportunity. Show us, through change and not words, that you're listening.

   The way Twitch is currently set up, most people with moderate to severe disability(s) are entirely unable to join the community of streamers on equal ground. Forget Partner; just getting to Affiliate is a wall that not all of us have the equipment to climb over.

   On top of that, streamers have to choose either putting tags related to their games OR to their identity and community markers; am I putting "autistic" or "CC" or "hard of hearing" or "disabled or "nonbinary" or - or- or - OR.

   There's no consideration for this, for the many of us who are… more

   12 votes

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9. Twitch mobile app Volume Slider

   I'm experiencing an issue on Android 11 where the volume coming from any and all streams through the Twitch mobile app is distinctly quiet to the point of being inaudible unless I set my phone to max volume. This has caused intense usability and accessibility issues on my Android mobile phone as I have to set my phone to max volume to be able to hear any Twitch channel through speakers and/or headphones which causes intense pain when using any other sound/voice app such as Discord, messaging apps, etc. Is there a way the Twitch mobile app's volume can be better adjusted along with an in-app volume slider? I love Twitch and want to be able to watch streams and use chatting services simultaneously but this distinctly low default audio from the app is concerning.

   I'm experiencing an issue on Android 11 where the volume coming from any and all streams through the Twitch mobile app is distinctly quiet to the point of being inaudible unless I set my phone to max volume. This has caused intense usability and accessibility issues on my Android mobile phone as I have to set my phone to max volume to be able to hear any Twitch channel through speakers and/or headphones which causes intense pain when using any other sound/voice app such as Discord, messaging apps, etc. Is there a way the Twitch mobile app's volume can be… more

   11 votes

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10. Remove the "Come here often" pop-up

    Some people enjoy watching streams of games they enjoy/have an interest in purchasing but don't want to follow that specific channel (for whatever reason).
    However, there's a certain little pop-up that covers the bottom portion of the stream, pointing at the follow button, that says "Come here often? Come back to [insert Streamers name here] channel FASTER by hitting that follow button" (with a bunch of hands pointing down at the follow button like we can't see it).

    See, some of us just want to watch a stream, chill out and not feel pressured to follow/sub/whatever and I wouldn't have a problem with the pop-up so much IF it only showed up once per stream .. but it seems to show up every few minutes.. pressuring you to follow.. insulting you for not following.. why haven't you followed?.. you're still here, you should follow..
    Follow..
    Follow..
    FOLLOW NOW!!!
    WHY HAVEN'T YOU FOLLOWED YET?? You JERK!!!...
    ...
    MAYBE... because everyone has follow alerts. So, IF you follow then you announce your presense, which the streamer tends to try to strike up conversations, and you feel pressure to say more... which is fine and dandy. It's kind of the point of broadcasting yourself. You want interaction. but sometimes, as a viewer, you want to just lurk, and the constant pressure to follow does a number on those with social anxiety who want to .. just Lurk

    Some people enjoy watching streams of games they enjoy/have an interest in purchasing but don't want to follow that specific channel (for whatever reason).
    However, there's a certain little pop-up that covers the bottom portion of the stream, pointing at the follow button, that says "Come here often? Come back to [insert Streamers name here] channel FASTER by hitting that follow button" (with a bunch of hands pointing down at the follow button like we can't see it).

    See, some of us just want to watch a stream, chill out and not feel pressured to follow/sub/whatever and I wouldn't have… more

    10 votes

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11. Rename the "Mute" fonction

    Mute is a real disability and it's awful to make those people remember that they can't hear anything.

    8 votes

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12. Disabled Streamers Making Partner

    Disabled streamers just don't get a fair shot at making it to "Partner". I have physical issues which have obviously created an unfair playing field to make the numbers required. Plenty of concern in here about that. Change this, Twitch. You're better than this.

    7 votes

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13. Ensure that rules around being asleep on stream are not discriminatory

    As someone with a condition similar to Narcolepsy I am potentially subject to sleep attacks - without notable warning.

    As far as i am aware, the current ToS would result in me being potentially banned should i have a sleep attack while streaming and not have a Mod in chat at that precise moment.

    I am currently a small streamer (and while that reduces the likelihood of me being reported for 'unattended chat while streamer sleeps' it doesn't eliminate it - and that may change over time), and as such it is not always possible to have a mod lurking around "just in case".

    As Narcolepsy is not that uncommon it would be beneficial if you consider the impacts of a "you snooze, you lose (your account)" policy.

    As someone with a condition similar to Narcolepsy I am potentially subject to sleep attacks - without notable warning.

    As far as i am aware, the current ToS would result in me being potentially banned should i have a sleep attack while streaming and not have a Mod in chat at that precise moment.

    I am currently a small streamer (and while that reduces the likelihood of me being reported for 'unattended chat while streamer sleeps' it doesn't eliminate it - and that may change over time), and as such it is not always possible to have a mod lurking… more

    6 votes

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14. mute button

    The mute button is discriminatory against people who can't speak. There are more than 1 million people who are mute. Calling the button as that term not only reduces their suffering to a button of convenience but also equates them to being worth nothing. Please change the name to '0 volume' or 'no volume'.

    5 votes

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15. CVAA compliance

    Twitch needs to be compliant with CVAA, plus adding text to speech functionality inside of chat and compatibility with screen readers.

    5 votes

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16. Im a blind streamer,

    I know alot of my diffculties with games or on here is not beign able to find things to make my experience enjoyible. It took me 5 days to figure out how to unsubscribe, or even find a chat bot, high contrast fonts, or the ability to text to read or a warning whomever engages with me, knows Im blind, because no one ever reads the profiles. to understand Im not going to behave or interact with them the same way as sighted streamers

    5 votes

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17. Fix the system for autistics

    Problem:
    - Search for "declare yourself autistic twitch tv" and no expected results will come.

    • The BIG issue:
      • TWTV has grown up and its too huge, there is not enough ppl on the earth that can track down what is being said, who is about to commit a crime, who is about to harass someone. That's why we should focus on the "system" itself. I am first focusing on the ppl with autism, the most sensible people, the others should be next.

    Major characteristics for people at the classic side of the autism spectrum that can manifest on TWTV:
    - They don't wanna that other users recognize them as an autistic, they don't wanna have a special treatment. But they should be.
    - They have issues recolonizing harassment, cause they don't think that people would see then as a treat.
    - Most of then like to accumulate anger inside, cause even tho they can't truly recognize a harassment, they can feel it.

    Thoughts:
    - People should be able to self declarative autistic when they register (a checkbox).
    - New users that have are already registered should be asked if they have any
    mental/physical difficulty on a new modal when they open the twitch (even on the app).
    - You guys don't ask the age of the user, you should starting getting it soon. (I remember that you guys used to ask that, why did you stop?)
    - The leak of the personal state (physical/mental condition of the user) of the user by a streamer should be a reason for punishment (30 ban maybe?)
    if the person that has the data leaked feels damage somehow.

    My Personal solution, as if I worked for TWTV:
    - Make a new terms of service exclusive for people with autism, also create the following scheme:
    - Disable private messages automatically for their profile.
    - Display a big RED warning to those that want to tag someone with autism on the chat,
    the message should say something "Be careful with what you are saying, this person has a special condition".
    - Make impossible to track how many Austin users are on TWTV thought the API
    - Hide bad words by default for those that have self declared autistic.
    - Make a new icon that would be the first displayed for the user that have self declared autistic an [A] only for
    the streamer chat, the normal chat should not be display the [A]
    - A new option for the streamer should appear (a toggle) that would display all the social/physical difficulty for
    his users (I am thinking that in a near future other problems such ADHD would be implemented as well with its own
    particular solutions)

    Overall View:
    - People with autism should definitely have a special treatment cause they have always have a different vision, they are thinking
    one step ahead, most of the times but some times they are really behind tho. And is in that area that we can help them.
    That's why we should act, as a community, as a group, and build space for then to have a have a better mental health and let then show how beautiful
    they really are. How their lens in their eyes are different and how everyone that hear their words feels special, just like they are.

    If this idea is non-viable, or it can't be done for now, let me now.
    (ps* sorry if I have made any coercion mistakes or Grammatical mistakes, I am not
    a native English speaker)

    Problem:
    - Search for "declare yourself autistic twitch tv" and no expected results will come.

    • The BIG issue:
      • TWTV has grown up and its too huge, there is not enough ppl on the earth that can track down what is being said, who is about to commit a crime, who is about to harass someone. That's why we should focus on the "system" itself. I am first focusing on the ppl with autism, the most sensible people, the others should be next.

    Major characteristics for people at the classic side of the autism spectrum that can manifest on TWTV:
    -… more

    5 votes

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18. Disable livestream playing on VOD page

    I need you to understand something, Twitch. I am autistic. I have visual and audio hypersensitivity issues. When I go to look at VODs while the livestream is going, the livestream plays behind the VOD thumbnails. It defaults to playing with audio on. There does not even appear to be the basic option of a pause button. The only way to pause is to click the stream which brings it do the front, then pause, then hit the back button to get back to where you were.

    I cannot stress enough how completely and utterly terrible this design is. I literally cannot use this ui. I would go so far as to call it a crime against usability and yes I know that is hyperbole and I don't even care anymore. It is a HUGE accessibility issue for me. Please provide an option to disable this functionality and return to the old UI method of only showing the livestream when you are on the livestream page.

    I actually cannot imagine who this design even benefits. If I am looking at VODs it is because I want to watch those, not the livestream. Furthermore, I frequently follow tournaments on twitch, and want to watch VODs I missed without literally being spoiled by the current match loading itself automatically in the background with no way to turn it off except going to the stream and absolutely being spoiled. Seriously, why was this even done.

    If there is already an option to disable this I apologize, but in all my searching I could not find it. If this is not the appropriate place for this feedback I am also sorry but this is where your help site put me so this is where I am posting it. You have successfully made a huge portion of your site unusable for me, and I desperately need you to give me (and others like me who deal with these issues) a way to disable this.

    I need you to understand something, Twitch. I am autistic. I have visual and audio hypersensitivity issues. When I go to look at VODs while the livestream is going, the livestream plays behind the VOD thumbnails. It defaults to playing with audio on. There does not even appear to be the basic option of a pause button. The only way to pause is to click the stream which brings it do the front, then pause, then hit the back button to get back to where you were.

    I cannot stress enough how completely and utterly terrible this design is. I… more

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19. please make scroll bar bigger for ***** sake

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    5 votes

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20. Affiliate Ambassador Program

    Please allow affiliates to join the ambassador program. Affiliates have different views and goals than partners. There are many reasons we decide to stream. Some include to make a difference, or to connect with others that have a similar interest. Another is just to play games socialize and have a good time. The platform also allows for all kinds of self expression. All partners start out as affiliates, and some of us will never reach partner status. We need representation that will meet our own needs and goals. I feel that the ambassador program should be open to affiliate and partner alike. It will diversify the ambassador program in a good way, and encourage working together with partners and twitch to come up with solutions.

    Please allow affiliates to join the ambassador program. Affiliates have different views and goals than partners. There are many reasons we decide to stream. Some include to make a difference, or to connect with others that have a similar interest. Another is just to play games socialize and have a good time. The platform also allows for all kinds of self expression. All partners start out as affiliates, and some of us will never reach partner status. We need representation that will meet our own needs and goals. I feel that the ambassador program should be open to affiliate and… more

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