Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation

Account Management

This Forum concerns: Login, Connections and Password Resets

How it works:
  • Choose a relevant category for your idea and check to see if any other users have already submitted this suggestion before creating your own
  • Be clear with your suggestion, provide examples and solutions to the problem you are posing. Suggestions without actionable feedback may be closed without comment
  • Upvote existing ideas, as opposed to creating multiple similar requests
  • Be sure to share your suggestion with others to gain more support!
  • Note: Suggestions are not guarantees that we will take action on an idea. We will try our best to communicate why an idea may not work, but may not always be able to share that information.
  • Titles that are unclear or unnecessarily vulgar may be reworded to better reflect the request for ease of discovery


If you need help:
This forum is for ideas only. If you need help, please check out our help portal for tons of articles that may answer your questions. If you still need help, you can reach out to our support team in the help portal as well!

Appeals or commentary on suspension decisions, support requests, suggestions disparaging others, and non-constructive feedback will be closed without comment.



Account Management

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

51 results found

  1. The password system in twitch has me put beyond disbelief. I have truly never experienced a more horrific security protocol; it is almost comparable to the password game, which was created as a joke. I would like to suggest some changes.

    1. scrap the existing system, unfixable.
    2. make a three character minimum; this is all that is necessary for actual security increase. People who take their privacy seriously will act accordingly.
    3. Allow special characters. It is genuinely baffling that as a company you made the conscious decision to decrease the amount of usable characters in a password.
    4. Get rid of whatever…
    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. I forgot the password to my account and didn't receive a single password reset email. I tried to verify my account through customer support but they said they couldn't verify it. Being as I don't have any of the information they request linked to my account other than my email it's a bit redundant. If there was a way of verifying via linked account such as a PlayStation Network account, or via a Discord account, it could make the whole process much easier.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Support: Alternative email addresses
    Support: Mobile phone recovery process
    Support: Secret Questions recovery

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. I'd like to request a feature that allows users to disable the visibility of their followed channels for streamers and mods. This enhances user privacy and ensures a more personalized experience.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Please make a way to recover a phone number, or a way to disconect every account off a phone number because in Brazil the phone numbers that you get can already have been used by another person before you purchase your chip and for now i have a phone number that i canot use because we don't have a option like this (sorry for my bad english)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. I have tried for quite a stretch of time to get my mobile phone number accepted by Twitch, yet still no luck, due to Twitch saying I already used my mobile number to verify an account before. That is a straight-up lie, considering I did not get my phone until 1 years ago at Christmas, and I haven't even attempted verifying with my phone number at all, until recently! I have seen another person with the same issue, January of this year, which I have linked at the bottom of this post. My theory is that someone had my phone…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. It would be nice for twitch to add age restrictions then it would be more accessible to everybody audiences that are younger can watch more younger streams. around like people who are 5 and up can use it. And allowed to decide what they see.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. At Christmas, like everyone else, I received the recap and I was surprised to see that he was a moderator of 10 channels, of which 8 I don't know which ones they are and I think that many people mod without knowing who or they do it because that person is "famous" and they It is exciting to give these people a mod or vip rank. My suggestion is that in each one's settings it should be shown which channels it moderates and in which it is vip, to be able to reject both being a moderator and the vip…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Now that Twitch has enabled streamers to require phone number verification to use their chat, I and many others have had to add a verified mobile number to my account. The problem, however, is I can now reset my password via SMS, which I did not ask for. This is especially problematic because Twitch's 2FA solution can also be bypassed via a phone number that's required to set up 2FA at all, even if the user has a secure authenticator app, meaning an attacker with access to the user's phone number can defeat both factors. Twitch just suffered a data…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Log IPs of all attempted logins to an account. This way we can report suspicious behavior to you and to authorities/banks when it occurs.

    Reason being, I have received multiple 2FA codes on my phone and have no way to report these unauthorized attempts to access my account. I have changed my PW and am still receiving these codes. I have ran two separate virus checkers and come back empty from both.

    Thank you.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. I found out, that there are third-party-websites, where I can enter any Twitch-username (not just broadcasters), and it shows me all channels, that this Twitch-user follows. Everybody can use such a website. You do not have to be a developer or a broadcaster or a moderator. That means, that this information is public. I was not aware of this. I did not consent to this. I thought/assumed, that this information in private.

    This information should be private by default (not public by default) (especially if you are a viewer and not a broadcaster), and there should definately be an option…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Federal law requires 2 SEPARATE METHODS for authentication, INCLUDING ALLOWING VOID! By forcing people to use mobile devices only Twitch is committing a felony.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Please review the current view on blocking user accounts. In the last few weeks I received two 14-day long bans simply because people joked around "what's gonna happen" and reported me. Appeals rejected both times. Sad thing is, I know about approx. 10 people experiencing the same thing. Something is obviously very off on Twitch these days...

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. my idea is that support should either have a discord server so users can get evidence to why accounts are banned or support should actually send in the tickets the evidence. streamers like me getting banned for "violent hate speech" but no evidence to support the cases and ive tried appealing twice but both times rejected with no clear reason

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. hi first in my current account i tried to add my phone number but i have already added to my past account and i found that account and enabled the enable additional twitch acoount and back to my current account tried to add it but errored say oops we have an unexpected erroor so i back my past account and deleted the phone number and i back to my current account tried to number same error. Thanks.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. I submitted an appeal for my account (crowdog69b69t) because I was wrongfully accused of being a bot and or a automated account. I'm so frustrated because it took one day to be rejected for a warning that I got back in november, but it's been over a week and I still haven't gotten a response from my appeal for my indefinite suspension. I am victim to a false report and I'm not sure how many people are targeting me. I want my account back immediately. I am most definitely a real streamer and i only use one account to stream.…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. i cant use my phone number on this account even tho i deleted the number from the second account. any ideas why i cant use my phone number. it says that its been used on other account even tho its deleted.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Allow me to put in a Landline phone number for VPN, and an automated Twitch calls with the 6 digit code. Not everyone has mobile phones.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. The password recovery with the email is not working (checked and not the email provider's fault). I tried to solve it with the support but after a handful of emails they just closed the ticket with this: they really want to help, but cannot. I just wanted them to send that recovery mail to the email adress that belongs to that twich account but they "unfortunately cannot help".

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?