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Account Management

This Forum concerns: Login, Connections and Password Resets

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Account Management

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72 results found

  1. the email linked to the account got hacked cant use it anymore i need help to change that email

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Hi,

    Sorry to hear this. Our support team should be able to assist you with this issue. Please reach out to our support team via link.twitch.tv/GetSupport for help in securing/retrieving your account. Thank you.

  2. I think it wrong that Twitch.Tv or Amazon has to close down streamers because of the war that President Joe Bidden got us into to. Twitch. TV should pay the Twitch. TV streamers for using their service.

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  3. As a user i use Chrome. After reboot of PC and fresh login in twitch, all cookies and other setup are resettet to "standard". Then i have to choose the settings again, that i like. This is really anoying. Therefore i wish the following changes:

    1. Save the selected design (dark/bright) in my user profile
    2. Save the sort order "channels that you follow" in my user profile
    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Hi there,

    Those settings should preserve, provided you don't have a setting set up to clear cookies -- to bypass this issue you could add Twitch to your list of allowed sites in your Chrome Privacy & Security settings. That way your preferences stay saved.

  4. My brother passed away, and he liked to stream. We don’t have to much of him but there are 4 highlights on his twitch that are about 2 minutes all together..and I watch them a lot. Was hoping there maybe is a way to pull more videos from his archive for us to watch, and remember him when he was happy gaming. I miss him so much.

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Our deepest condolences, we are sorry to hear the passing of your loved one. In the event of the death of a Twitch user, Twitch can work with a person authorized to act on behalf of their estate or with a verified immediate family member of the deceased to help provide data such as downloading the existing videos on a user's page or closing out an account/terminating any active subscriptions. In situations where more than a week has passed since the stream date, the VOD may expire and cannot be downloaded. We wish we could retrieve these precious memories, but our databases do not maintain the videos for very long -- we sincerely apologize. If you would like to action on the account in any way and/or obtain a copy of the highlights your brother has on his channel to keep for yourself off-Twitch, please do not hesitate to reach…

  5. Support refuses to answer me why I cant have the same language (English) all the time and forever.
    This might force me to use another platform which I do not want to.
    I would very much like a solution.

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Hey there,

    Sorry to hear you're having trouble receiving a response. Did you contact us through https://link.twitch.tv/GetSupport? Either way, please update your password to ensure your account is secured. If you are seeing the language change following the password change, please reach out to our support team using the link here. Thank you and apologies  for any confusion with how to reach out to our team.

  6. Türkçe Arayüzde izleyici keşfi kısmında hatalı kodlanmış

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Hello,

    Thanks for your feedback, but unfortunately it is a bit unclear what section you're referring to. Is it something in the Creator Dashboard? If so, can you please provide the link and a bit more information? Thank you.

  7. 1 vote

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    0 comments  ·  Other  ·  Admin →
  8. Estoy utilizando dos ordenadores para mejorar los directos, los pcs estan conectados a traves de red, un segundo router o hub de 8 puertos. Todo iba bien hasta que hoy me encuentro que uno de los pcs con los que controlo los anuncios y el chat se queda en blanco, sin darme ninguna informacion y el pc que uso para streamer sigue funcionando correctamente. No se si es porque twitch ha detectado algo raro en mi stream y ha bloqueado uno de los pcs pero yo necesito ver el menu para controlar los anuncios, sino tendre que hacerlo todo en…

    1 vote

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Please reach out to our support team at help.twitch.tv. They will be able to help investigate this issue and provide troubleshooting steps. Thank you.

  9. Je recherche vraiment à avoir un contrat avec vous, vous êtes mon dernier espoir, même si c'est un contrat d'une durée de 6 mois pour vous prouver ma persévérance et mon envie de réussir et de pouvoir travailler avec vous.

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  10. 트위치에 설정에서 전화번호를 추가하려고 했는데 안되요 그래서 네이버 찾아 봤는데 지금까지 만들었던 계정을 삭제해 달라고 부탁하래요 제발요 지금까지 제가 만든 계정을 지워 주세요 지금쓰는 계정 말고요

    1 vote

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    2 comments  ·  Other  ·  Admin →
    Closed  ·  Ana responded

    Please reach out to our support team for assistance with this request via help.twitch.tv. Thank you.

  11. Meu nome é tenho 40 anos e em um esforço de tentar dar o melhor para meus familiares. Virei um jogador compulsivo de cassino online. E hoje venho falar com vc que está aí com a fé esperança de tentar ficar rico como eu tentei . Não entre nesse mundo pois vc não sabe o que e quão ruim é isso. São noites pensando em co pagar contas que estão por vir . Se vc acredita em mau esse é a forma mais rápida de infligir a vc e sua família. Relato de uma pessoa que um dia acreditou que…

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  12. Can you make chat for free because i cant say hi to any of the streamers

    1 vote

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    Closed  ·  1 comment  ·  Other  ·  Admin →
  13. hello, good morning, I comment my doubt on August 29, they hacked me, taking away my amazon epic games facebook and twitter account and I had an account with an affiliate, unfortunately yesterday the 9th they used it as a bot account and they ask what I had, it would be if I show that that account is not a bot account and I show that they hacked me they would return it to me

    1 vote

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    0 comments  ·  Other  ·  Admin →
  14. 1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  15. putting, Animated emotes an twitch emote 🌚

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  16. I dont really understand why but my friend was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. Girl did not break any rule because her bikini were fully opaque and she was just singing in the kids pool and the category was correct at thtat time . this is unfair !!! her name is afflynn . i swear to god she is innocent

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  17. I dont really understand why but i was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. I am sure that i did not break any rule and i am being ignored please care more about your streamers because unfair account suspension can really destroy a life of someone .

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  18. I can’t reuse my phone number and it’s really bugging me it says It can’t send an sms because it’s unable for reuse please help

    4 votes

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    0 comments  ·  Other  ·  Admin →
    Closed  ·  Danky responded

    Hey all! Please contact our support team at help.twitch.tv with assistance with this phone number issue.

    Thank you!

  19. I have been struggling to get into contacts with them for being wrongfully banned in the past, not getting an appeal, then my account having a strike (Which now leading me to not having access to follower emotes) You'd think the mods would do a better job looking into something & even at least talk to said accused person of being banned for something that wasn't their fault.

    Its been almost over a year now, I've done everything to ask for help, send many tickets & being told they can do nothing for me because its the moderation team side…

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Admin →
  20. Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

    I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The…

    41 votes

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    Closed  ·  6 comments  ·  Other  ·  Admin →
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