53 results found

1. Fix Overzealous Age Banning

   Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

   I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The two examples that come to mind are channel point systems added by stream elements (someone saying they are 10 referring to what rank they are in channel points) but getting false flagged as being too young, and people mentioning their place in queue for something called beatsense where users queue songs (saying they are 12 in reference to their place in the queue). I know three users banned for this, one got his account back, one did not, and the other is mentioned below.

   I think it is important to not ban long time users for false flags like this, and one user, a good friend of mine with the username IVAizenVI was banned for the channel points example above, he was rank 10 in channel points and was talking about it and got banned for saying "i am 10". He has not had any reply on his appeal for weeks.

   If someone reads this and can help at least in this particular instance in helping IVAizenVI get his account back it would be appreciated, but accounts being banned for this and then not being properly appealed or reviewed is something I think is worth looking into as it seems unbefitting of a large organization like twitch.

   Thanks for any help, I've had good experiences with the twitch support team in the past so I'm optimistic about being heard.
   -Sapientan

   Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

   I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The… more

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2. Recap

   I don’t receive se recap

   34 votes

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3. Let us/me reuse phone number

   I can’t reuse my phone number and it’s really bugging me it says It can’t send an sms because it’s unable for reuse please help

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   Closed  ·  darkstorm responded

   Hey all! Please contact our support team at help.twitch.tv with assistance with this phone number issue.

   Thank you!

4. hello guys i have accidently given wrong date of birth please help

   please help is there any way to change date of birth of my account. i think i have given wrong information

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5. Ban Russian streamers

   Ban all Russian streamer in light of the invasion in Ukraine. You cannot just pretend like nothing is happening.

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6. обоссать сапорту твича, и всему руководству ебало

   обоссать сапорту твича, и всему руководству ебало

   сборище идиотов

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7. Completely unsubscribed from my CurseForge, Twitch and OverWolf and account.

   As I said above, completely shut down my account and remove my email address from all your email lists. I no longer want to receive any email from you.

   Thank you.

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8. Support

   You can read our tickest and answer. I tried to contact with Twitch support and I just one answer but Twitch supports close my tickets unanswered. Maybe you can notice us. Why you ignore us I don't know. You got one of the worst support. You need to restore you Twitch.

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   Closed  ·  AdminTwitch (Admin, Twitch) responded

   Hello!

   It seems our support team has been able to answer your questions. Please reach out through those emails if you have further questions or concerns.

9. Music discovery for up and coming artists

   Our company would like to open up some opportunity for new up and coming artists and play their music on stream on twitch. All credit would be given to the artists while their music is playing.

   We are an artist services company and would like to stream our playlist on Twitch but understand the current DMCA outlines and as it stands, it is currently not possible as this would be considered a "radio-like" stream. We'd like to make this work in any way possible as Twitch is a very important outlet for all creator and we think that these smaller artist deserve a space to be recognized as well. Could you please let us know what are our options?

   Happy to discuss further.

   Our company would like to open up some opportunity for new up and coming artists and play their music on stream on twitch. All credit would be given to the artists while their music is playing.

   We are an artist services company and would like to stream our playlist on Twitch but understand the current DMCA outlines and as it stands, it is currently not possible as this would be considered a "radio-like" stream. We'd like to make this work in any way possible as Twitch is a very important outlet for all creator and we think that these smaller… more

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10. can y’all pull old content that would be in the highlights for my brother who passed away?

    My brother passed away, and he liked to stream. We don’t have to much of him but there are 4 highlights on his twitch that are about 2 minutes all together..and I watch them a lot. Was hoping there maybe is a way to pull more videos from his archive for us to watch, and remember him when he was happy gaming. I miss him so much.

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Our deepest condolences, we are sorry to hear the passing of your loved one. In the event of the death of a Twitch user, Twitch can work with a person authorized to act on behalf of their estate or with a verified immediate family member of the deceased to help provide data such as downloading the existing videos on a user's page or closing out an account/terminating any active subscriptions. In situations where more than a week has passed since the stream date, the VOD may expire and cannot be downloaded. We wish we could retrieve these precious memories, but our databases do not maintain the videos for very long -- we sincerely apologize. If you would like to action on the account in any way and/or obtain a copy of the highlights your brother has on his channel to keep for yourself off-Twitch, please do not hesitate to reach out via https://link.twitch.tv/PrivacyOther. We'll do our best to help.

    Our deepest condolences, we are sorry to hear the passing of your loved one. In the event of the death of a Twitch user, Twitch can work with a person authorized to act on behalf of their estate or with a verified immediate family member of the deceased to help provide data such as downloading the existing videos on a user's page or closing out an account/terminating any active subscriptions. In situations where more than a week has passed since the stream date, the VOD may expire and cannot be downloaded. We wish we could retrieve these precious memories, but our databases do not maintain the videos for very long -- we sincerely apologize. If you would like to action on the account in any way and/or obtain a copy of the highlights your brother has on his channel to keep for yourself off-Twitch, please do not hesitate to reach… more

11. I get wrong language all the time on Twitch when I login, I have to change it manually every time.

    Support refuses to answer me why I cant have the same language (English) all the time and forever.
    This might force me to use another platform which I do not want to.
    I would very much like a solution.

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hey there,

    Sorry to hear you're having trouble receiving a response. Did you contact us through https://link.twitch.tv/GetSupport? Either way, please update your password to ensure your account is secured. If you are seeing the language change following the password change, please reach out to our support team using the link here. Thank you and apologies  for any confusion with how to reach out to our team.

12. My acc got hacked, please help me, he’s sending links to other people

    My acc got hacked please help me

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hello,

    Sorry to hear. Please reach out to our support team for assistance with restoring access at https://link.twitch.tv/GetSupport. Thank you.

13. Error de inicio de sesion con dos pcs conectados para streamer

    Estoy utilizando dos ordenadores para mejorar los directos, los pcs estan conectados a traves de red, un segundo router o hub de 8 puertos. Todo iba bien hasta que hoy me encuentro que uno de los pcs con los que controlo los anuncios y el chat se queda en blanco, sin darme ninguna informacion y el pc que uso para streamer sigue funcionando correctamente. No se si es porque twitch ha detectado algo raro en mi stream y ha bloqueado uno de los pcs pero yo necesito ver el menu para controlar los anuncios, sino tendre que hacerlo todo en un solo ordenador y sera mas caotico. ¿Que solucion me podeis dar?
    Usuario twitch superbundlegamer.
    He tenido problemas para acceder a mi canal de twitch, problemas de error de contraseña y recuperacion.

    Estoy utilizando dos ordenadores para mejorar los directos, los pcs estan conectados a traves de red, un segundo router o hub de 8 puertos. Todo iba bien hasta que hoy me encuentro que uno de los pcs con los que controlo los anuncios y el chat se queda en blanco, sin darme ninguna informacion y el pc que uso para streamer sigue funcionando correctamente. No se si es porque twitch ha detectado algo raro en mi stream y ha bloqueado uno de los pcs pero yo necesito ver el menu para controlar los anuncios, sino tendre que hacerlo todo en… more

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Please reach out to our support team at help.twitch.tv. They will be able to help investigate this issue and provide troubleshooting steps. Thank you.

14. 시훈이

    트위치에 설정에서 전화번호를 추가하려고 했는데 안되요 그래서 네이버 찾아 봤는데 지금까지 만들었던 계정을 삭제해 달라고 부탁하래요 제발요 지금까지 제가 만든 계정을 지워 주세요 지금쓰는 계정 말고요

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Please reach out to our support team for assistance with this request via help.twitch.tv. Thank you.

15. Família x cassino online

    Meu nome é tenho 40 anos e em um esforço de tentar dar o melhor para meus familiares. Virei um jogador compulsivo de cassino online. E hoje venho falar com vc que está aí com a fé esperança de tentar ficar rico como eu tentei . Não entre nesse mundo pois vc não sabe o que e quão ruim é isso. São noites pensando em co pagar contas que estão por vir . Se vc acredita em mau esse é a forma mais rápida de infligir a vc e sua família. Relato de uma pessoa que um dia acreditou que dinheiro era fácil de conseguir mais não é não jogue e não estrague sua vida. Deus abençoe sempre sua vida 🙏. Dia 2 ainda na luta, porém acredito que já consigo ficar só sem ter alguém para me olhar. Não tenho vontade de jogar. Graças ao meu bom Deus. Dia 16 ainda luto com esse problema já não sei bem o que fazer para resolver tais coisas. Irei ter que fazer um empréstimo muito alto para poder pagar as minhas dividas aquiridas. Eu nunca fiz tanta merda na minha vida e o pior e que não consigo para fico naquela de tentar reaver todo aquele dinheiro que gastei porém não consigo. Preciso muito de uma ajuda porém o medo e a vergonha me deixam muito pra baixo. O que eu devo fazer já estou ficando louco com isso tudo e o pior e que as contas vão começar a chegar e não sei o que irei fazer pra resolver isso. Mais um dia nesse se passou e ainda sofro com essa vontade louca e insaciável de jogar. Ainda mais quando eu perco dinheiro. Não sei bem o que posso fazer para resolver esse problema espero uma ajuda divina só assim conseguirei resolver esse problema no qual me meti. Novamente estou aqui pra falar que hoje me meti. Em uma tremenda encrenca pois pedir todo o dinheiro da conta da minha mãe e da minha estou negativo em mais de 100mil reis e não sei mais o que fazer qual o rumo tomar pois se não aposto as contas chegam então não irei ter o dinheiro se aposto as vezes ganho e consigo pagar as contas. Não tenho contro de minha vida. E o pior as pessoas quee ajudaram não tem como fazer isso. Pensamento de morte o que eu estou fazendo hoje. Para que isso não ocorra com mais ninguém peço que vcs revejam essa política de cassino na plataforma.

    Meu nome é tenho 40 anos e em um esforço de tentar dar o melhor para meus familiares. Virei um jogador compulsivo de cassino online. E hoje venho falar com vc que está aí com a fé esperança de tentar ficar rico como eu tentei . Não entre nesse mundo pois vc não sabe o que e quão ruim é isso. São noites pensando em co pagar contas que estão por vir . Se vc acredita em mau esse é a forma mais rápida de infligir a vc e sua família. Relato de uma pessoa que um dia acreditou que… more

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16. Question

    hello, good morning, I comment my doubt on August 29, they hacked me, taking away my amazon epic games facebook and twitter account and I had an account with an affiliate, unfortunately yesterday the 9th they used it as a bot account and they ask what I had, it would be if I show that that account is not a bot account and I show that they hacked me they would return it to me

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    Closed  ·  AdminAna (Admin, Twitch) responded

    Hello,

    Please contact our support team via https://link.twitch.tv/AccountSuspension to investigate this issue. Thank you.

17. no need for improvement its great

    management is great

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18. Please dont ban people for no reason

    I dont really understand why but my friend was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. Girl did not break any rule because her bikini were fully opaque and she was just singing in the kids pool and the category was correct at thtat time . this is unfair !!! her name is afflynn . i swear to god she is innocent

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19. Please Dont ignore ban appeals of innocent streamers who did not break the rules

    I dont really understand why but i was banned 2x for doing hot tub stream. i thought this category is approved on twitch, you can see many people doing that. I am sure that i did not break any rule and i am being ignored please care more about your streamers because unfair account suspension can really destroy a life of someone .

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20. Need a way to have direct contact with Twitch Moderation team

    I have been struggling to get into contacts with them for being wrongfully banned in the past, not getting an appeal, then my account having a strike (Which now leading me to not having access to follower emotes) You'd think the mods would do a better job looking into something & even at least talk to said accused person of being banned for something that wasn't their fault.

    Its been almost over a year now, I've done everything to ask for help, send many tickets & being told they can do nothing for me because its the moderation team side that did this & I can look to get a appeal for my ban (Which was over a year ago, so how is that going to help me?) Twitch is no help when comes to actually helping their community, and when someone is wrongfully banned (Again, the person reported me apologized THEMSELVES for jumping into assumption to report me instead of letting me know what was a "bad word")

    Let me tell you this,

    People who are from a different side of the world, cannot and WILL NOT know what is a slur in other sides of the country, states, etc. Punishing someone for not knowing, AND not even READING the entire chat conversation about what the word was said, its unbelievable now these days that a food word is suddenly a racial slur.

    Please, have a way for us Twitch users who're wrongfully banned to have a way to reach out to said Twitch Moderation Team who takes care of these bans- So we can at least have the ability to use the follower's emotes. This is unfair, again being wrongfully banned & even the reporter admitting they did something wrong by jumping into assumption someone was being racist with them having no KNOWLEDGE it was a racist slur.

    I have been struggling to get into contacts with them for being wrongfully banned in the past, not getting an appeal, then my account having a strike (Which now leading me to not having access to follower emotes) You'd think the mods would do a better job looking into something & even at least talk to said accused person of being banned for something that wasn't their fault.

    Its been almost over a year now, I've done everything to ask for help, send many tickets & being told they can do nothing for me because its the moderation team side… more

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