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← Account Management: e.g., Login, Connections, Password Reset

How can we improve the account management experience?

Account Management: e.g., Login, Connections, Password Reset: Usernames

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Name Change Cooldown

Reduce the amount of cooldown after a name change, I have had to wait for 6+ months to get my name changed after I accidentally changed my name. I didn't get a reply from support after 6 months either, so I had to wait it out.
Even when you change your name you might not even be able to get the name back, which is ridiculous in my opinion. Having to wait 6+ months to get your name back and yet not be able to get it is something that needs to be changed when I accidentally changed my name the Twitch.tv website crashed at the time and that's why I had to refresh the site and then it was logged into the wrong account, so it changed my name on my main account and not my alt. Therefor stuff like this should be reduced so it won't happen to anyone again.
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SamuraiJr2 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

19 comments

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  • jtshazam commented  ·   ·  Flag as inappropriate

    i was streaming on my xboxone can it be conected to twitch same twitch prime i have?
  • lxnzi_ commented  ·   ·  Flag as inappropriate

    Change the period between changing usernames from 60 days to 30 days. Most other platforms that have a waiting period are 30 days, so if you change your branding you should be able to change your branding across all platforms generally at the same time. Twitch appears to be the only one that has a two month waiting period as opposed to 30 days.
  • Felipeantonioh_44 commented  ·   ·  Flag as inappropriate

    Quero uma solução pra isso também, é muito desanimador isso, sem falar que nao custa nada dar um suporte direto a quem realmente precisa mudar o seu nome por erro, acidente, engano ou por se arrepender do nick, que foi meu caso, espero realmente que isso seja solucionado. atrapalha muito.
  • MustachioFlavored commented  ·   ·  Flag as inappropriate

    Yo Twitch, you want to be on the forefront of the internet viewing experience??? Let me give you a hint. Allow users to change their names whenever they want. If your architecture didn't expect this, ON THE INTERNET, then shame on you. Pay money to re-architect. Love your users.
  • FlepyDerp commented  ·   ·  Flag as inappropriate

    I guess I will just jump in too and say that the 2 month wait between name changes it absurd. I understand some restrictions perhaps to avoid constant name changes and potential issues behind the scenes for Twitch (e.g., URL changes, etc.), but offering a window of time to revert a change (e.g., 24-48 hours) or even reducing it down to something like 14-30 days would be far more reasonable. Every other platform I use for content has far greater flexibility than Twitch with these changes, so I am not sure why this is so restrictive.

  • geekos5536 commented  ·   ·  Flag as inappropriate

    I agree with you. This 6 month cooldown is way too long. Moreover, there is currently no warranty these name would actually be recycled after this delay.
  • geekos5536 commented  ·   ·  Flag as inappropriate

    This cooldown definitely need to be reduced. 6 month to get an old name back is way too long, mostly when you regretted your change. Moreover, these cooldown only indicate the minimum time. Some people never got their name back. This policy needs to change.
  • cosytwigs commented  ·   ·  Flag as inappropriate

    I don't have much to say, besides half a year is an obscenely long wait to reclaim your original username. As is 2 months to try a new one.
  • SolarAli_ commented  ·   ·  Flag as inappropriate

    As a trans person, I find it hard to find a real name I like. And it especially doesn't help having to wait to change my username if it has a name I no longer use anymore. I think changing the amount of time you'd need to wait lower or add a way for maybe Prime/Turbo users to change it faster.
  • phoenix216 commented  ·   ·  Flag as inappropriate

    Just let a person change their name whenever, especially if they mess up their name.
  • tashitta commented  ·   ·  Flag as inappropriate

    I recently change my user name, but I regretted. I found a username that I really wanted and now I can’t change it, because I have to wait 2 months (TWO MONTHS) to change. That’s awfully frustrating.
  • irishbloodhound commented  ·   ·  Flag as inappropriate

    2 months is a crazy amount of time to have to wait to change your name again, especially if you made a mistake. It's also extremely frustrating as absolutely nobody is using my name currently, who used it previously should not matter. We should also be allowed the opportunity to change our names back if we are unhappy or make a mistake. Twitch is literally the only website that does this and it's infuriating, nobody likes it or thinks it's a good idea.
  • 밴포머 commented  ·   ·  Flag as inappropriate

    닉네임변경 날짜좀 줄여주세요.... 60일 너무 길어요.... 3~7일정도로 줄여주세요....
  • 1566175 commented  ·   ·  Flag as inappropriate

    pls let people, what made mistakes be changing there names, change there name before the 2 month rule again