Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The two examples that come to mind are channel point systems added by stream elements (someone saying they are 10 referring to what rank they are in channel points) but getting false flagged as being too young, and people mentioning their place in queue for something called beatsense where users queue songs (saying they are 12 in reference to their place in the queue). I know three users banned for this, one got his account back, one did not, and the other is mentioned below.

I think it is important to not ban long time users for false flags like this, and one user, a good friend of mine with the username IVAizenVI was banned for the channel points example above, he was rank 10 in channel points and was talking about it and got banned for saying "i am 10". He has not had any reply on his appeal for weeks.

If someone reads this and can help at least in this particular instance in helping IVAizenVI get his account back it would be appreciated, but accounts being banned for this and then not being properly appealed or reviewed is something I think is worth looking into as it seems unbefitting of a large organization like twitch.

Thanks for any help, I've had good experiences with the twitch support team in the past so I'm optimistic about being heard.
-Sapientan

Paid subscriptions are a way to monetize both Twitch and streamer.

Subscriptions have tier 1, tier 2 and tier 3. Each level has a certain motivation for a person to subscribe for a fee. Moreover, the higher the subscription level, the higher the degree of motivation should be.

One of the motivations is to stand out in chat. Twitch offers a mask for levels 2 and 3 that overlays on top of the sub badge itself.

Now the crux of the problem ... The site's functionality implies that ONLY ONE layer will be used for all months of subscriptions.

But what if you give the opportunity to customize this layer for each month of the subscription SEPARATELY?

Example: channel decoration in the style of teenage mutant ninja turtles. 1, 2, 3 and 6 months = image of turtles on sub badges. And at 9 and 12 months there are images of bebop and shredder. The layer that you want to use with turtles is completely unsuitable for the shredder and other subscriptions.

Excuse me for bad english, text translated with google translator.

How about you speak to your parent mega rich company Amazon and see if they can employ some more staff for your support team because in all my life I've never witnessed such dreadful support simply because there is none. Almost 2 months of emails and tweeting Twitter support and still not 1 single reply. I think it's a disgrace a company as big as this has no support especially when you're a business that can charge money. What's even more of a disgrace is the fact I'm a moderator for a stream and someone made several accounts and reported my username for being offensive and I'm auto banned! This is this second time this has happened and to prove my username isn't offensive, you guys actually emailed me the first time to say it was a mistake and not offensive!!!! So how can I be banned for the same reason again??????? I would like to add that I understand there's a worldwide crisis, but at least send me an auto response email to let me know this is the reason I'm getting no support. Do you realise how frustrating it is getting no response what so ever from a company especially when you shouldn't be having the issue you're contacting them in the first place for!!!

How about an actual phone number and human being to answer questions when the need arises instead of hiding behind a ******* chat and email apps that doesn't provide an actual ******* answer to problems. Like, for example, the fact that streams, both subbed and non subbed, buffer constantly, except for the ads of course. While content from Vudu, Netflix, YouTube, and others streams from the same connection without issues. Maybe a phone conversation support service that could explain that, instead of the stupid ******* support service in place now that still hasn't responded to my support ticket. Or should we simply accept that twitch, and associates, is simply a scam to part viewers from their money using streamers as middlemen?

so I asked if twitch could let me change my username from my deadname to my new name, and so I sent the email, and every day for a few weeks I checked my email inbox waiting for them to at least respond. they didn't. so I checked the case number and it said it was already resolved. it has not been resolved my username remains my deadname and I still can't change it. I had been waited weeks just to be disappointed. I recommend twitch sending emails back stating the status of the case rather than making users wait forever.