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Account Management: e.g., Login, Connections, Password Reset

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Account Management: e.g., Login, Connections, Password Reset

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  1. Not sure what category is best for this, but I think it is important to give this feedback and it's hard to find a place for this.

    I have seen several instances of people that I know to have made their account after the age of 13 (people I interact with outside of twitch) that have been falsely banned by an overzealous system. I understand the desire to ensure all twitch users are following the age terms of service. These users have all seemingly been banned after saying something like "I'm 12" BUT in the context of something else. The…

    41 votes

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    Closed  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Paid subscriptions are a way to monetize both Twitch and streamer.

    Subscriptions have tier 1, tier 2 and tier 3. Each level has a certain motivation for a person to subscribe for a fee. Moreover, the higher the subscription level, the higher the degree of motivation should be.

    One of the motivations is to stand out in chat. Twitch offers a mask for levels 2 and 3 that overlays on top of the sub badge itself.

    Now the crux of the problem ... The site's functionality implies that ONLY ONE layer will be used for all months of subscriptions.

    But…

    18 votes

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    6 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

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  3. How about you speak to your parent mega rich company Amazon and see if they can employ some more staff for your support team because in all my life I've never witnessed such dreadful support simply because there is none. Almost 2 months of emails and tweeting Twitter support and still not 1 single reply. I think it's a disgrace a company as big as this has no support especially when you're a business that can charge money. What's even more of a disgrace is the fact I'm a moderator for a stream and someone made several accounts and reported…

    7 votes

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    Closed  ·  0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 3 votes

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    Closed  ·  2 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Ban Russian Streams as a sanction for the invasion of Ukraine.

    2 votes

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    Closed  ·  1 comment  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Ban all Russian streamer in light of the invasion in Ukraine. You cannot just pretend like nothing is happening.

    2 votes

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  7. How about an actual phone number and human being to answer questions when the need arises instead of hiding behind a ******* chat and email apps that doesn't provide an actual ******* answer to problems. Like, for example, the fact that streams, both subbed and non subbed, buffer constantly, except for the ads of course. While content from Vudu, Netflix, YouTube, and others streams from the same connection without issues. Maybe a phone conversation support service that could explain that, instead of the stupid ******* support service in place now that still hasn't responded to my support ticket. Or should…

    2 votes

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    Closed  ·  0 comments  ·  Connections  ·  Flag idea as inappropriate…  ·  Admin →

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  8. I need to change my username immediately because it has 911 in it and I didn't think about the fact that it could be considered inappropriate... yikes

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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  9. so I asked if twitch could let me change my username from my deadname to my new name, and so I sent the email, and every day for a few weeks I checked my email inbox waiting for them to at least respond. they didn't. so I checked the case number and it said it was already resolved. it has not been resolved my username remains my deadname and I still can't change it. I had been waited weeks just to be disappointed. I recommend twitch sending emails back stating the status of the case rather than making users wait…

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there,

    It seems we were able to respond to your email. I would recommend checking your spam and junk folders just in case.

    Looking into this though it seems you recently changed your name so that is why you are unable to change it again as we do have a 2 month cool down between name changes. We do have this ongoing UserVoice thread (https://twitch.uservoice.com/forums/310228/suggestions/39809164) on name change cool down if you would like to provide feedback there as well.

  10. обоссать сапорту твича, и всему руководству ебало

    сборище идиотов

    2 votes

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    Closed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  11. one of the requirements for me to be a twitch affiliate is to show my id card because I'm only 16 but every time I try to upload the image it just says "No file chosen" I have tried many times, does anyone know what to do?

    2 votes

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Nobody can find my twitch account and I have a lot of people from tiktok messaging me saying they can't find my name. I even changed my name hoping that would help and its still not helping. Could you please check why its not working in the search engine. On youtube its okay, tiktok its good but twitch is the only media account that does not work.

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there!

    So sorry that you ran into this.

    If you are still having issues this is actually something better resolved by our team at help.twitch.tv.

    Please go there and they can further investigate what you’re running into.

  13. 2 votes

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    Closed  ·  1 comment  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Hahehe

    2 votes

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  15. Can we please get the names we want ? I’ve been trying for almost months now to get the name i want and I can’t, why? Because no body have the name , I’ve been searching for months for this name and I can’t even find someone with this name or anything, the name have 6 letters so thats fine, don’t have any problems at all but still I can’t get it at all , please help me I want this name ( secvii )

    2 votes

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    Closed  ·  1 comment  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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  16. ya he contactado con twitch, he mandado 3 tickets y aun no obtengo respuesta...llevo 72 horas con el afiliado pero aun no he recibido el formulario! que alguien me diga que puedo hacer o cual es el problema...gracias

    2 votes

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  17. Ich möchte meinen twitch namen ändern

    2 votes

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  18. no me deja poner mi cuenta de twitch en mi ps4 para iniciar directo me dice que alguien mas la tiene pero no es así borre todas las conexiones y no me deja por favor ayúdenme

    2 votes

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    0 comments  ·  Login Flow  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello!

    So sorry you are running into this.

    If you are still having issues with this please reach out to our team at help.twitch.tv and they will be able to further investigate and help you troubleshoot.

  19. no se si me vais a leer pero quería decir que me han baneado la cuenta de twitch y lo veo justo porque he insultado pero no me suele pasar de hecho nunca me han baneado, es la primera vez y querría que me desbandarais porque llevo muchos años con esta cuenta y nunca me había pasado y me habéis baneado sin antes darme un aviso, simplemente he tenido un mal día y me ha dado para insultar pero pido por favor que me desbandéis prometo que no volverá a pasar

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there,

    User Voice is not meant for account specific requests. Please reach out at help.twitch.tv if you are still having issues with your account.

  20. Every time I try ro stream on my Xbox One X my stream shuts off automatically almost right after I start it and when I try to do the Broadcast Quality Test I keep getting an error code of D43177F3 every single time.

    I've tried resetting my stream key, disabling all connections, uninstalling and reinstalling my Twitch app and clearing my consoles cache yet nothing works.

    Please help. I'd like to get back to streaming again

    2 votes

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    1 comment  ·  Connections  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey there,

    If this is still an issue for you please reach out to our team at help.twitch.tv and they will be able to further assist you with this issue.

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