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Account Management: e.g., Login, Connections, Password Reset

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Account Management: e.g., Login, Connections, Password Reset

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  1. Paid subscriptions are a way to monetize both Twitch and streamer.

    Subscriptions have tier 1, tier 2 and tier 3. Each level has a certain motivation for a person to subscribe for a fee. Moreover, the higher the subscription level, the higher the degree of motivation should be.

    One of the motivations is to stand out in chat. Twitch offers a mask for levels 2 and 3 that overlays on top of the sub badge itself.

    Now the crux of the problem ... The site's functionality implies that ONLY ONE layer will be used for all months of subscriptions.

    But…

    18 votes

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    6 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    Closed  ·  9 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  3. I need to change my username immediately because it has 911 in it and I didn't think about the fact that it could be considered inappropriate... yikes

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  4. Discord recently added support to role custom icons, since Discord integration creates 3 roles (one for each subscription tier) it would be cool if tier badges are added automatically as icons to those roles.

    We could do it ourselves but role icons are a feature reserved to tier 2 server boosting and only a few streamers have access to that. Discord already have an implementation for it (for example, the Server Booster role has an icon) and Twitch could use it.

    1 vote

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    0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there! 


    This actually seems like feedback for something to implement in Discord and not Twitch. Definitely a neat idea tho and we appreciate you sharing!


    You can reach out to discord with feedback at feedback.discord.com it seems.

  5. Cos' I don't need stupid commercial advertise as is. And I do not want see any your "recomendation" paid by someone. Because this **** never helpful and never match with my interests.

    1 vote

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    Closed  ·  0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cancerous faggoty *** rats

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  7. twitch internet has been lag 3 days and few seconds and work again

    1 vote

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    Closed  ·  0 comments  ·  Connections  ·  Flag idea as inappropriate…  ·  Admin →
  8. place to go to where users can speak to a support member, to help with account issues, such as bans and suspensions etc my main

    1 vote

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    Closed  ·  0 comments  ·  Connections  ·  Flag idea as inappropriate…  ·  Admin →
  9. hey twitch kan je helpen dat ik niet word banned op twitch vanwege ongedrag of overal word ik banned voor geen reden ik doe geen zelf promoties of schelden help veel mensen maar de meeste zeggen tegen mij dat ik pedofiel bent en 1 bot bent en ook nog misdraagt zoals dat je mij niet begrijpt wat ik bedoel of ontvolgen en weer volgen en dat ik muziek niet mag gebruiken ik doe dat speciaal voor iemand te supporten zoals muziek en wil graag aan jullie vragen als jullie kunnen checken bij iedereen hoe ze tegen mij praten of ff…

    1 vote

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    Closed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lo que pasa es que se descompuso mi celular hace meses y quiero desactivar la auteticacion pero me pide token por que esta vinculado authy en mi celular y no puedo hacer nada, seria amable si lo desactivaran para poder iniciar sesion otra vez

    1 vote

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    0 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  11. Help me figure out how I'm not getting drops from Twitch to my Prime Gaming account because I signed up under a family Prime Subscription as an additional user. Submitting tickets doesn't seem to generate any response at all.

    1 vote

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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  12. STOP MAKING ME VERIFY MY ACCOUNT TO LOG IN!
    This is the only reason i stopped logging in.
    Not a great strategy.

    "sign in required to continue"

    1 vote

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    Closed  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
  13. So I've just experienced this issue with my account. Twitch emailed me with the issue and sent me instructions on what I should do. I've done my part and sent them an email last 10 days but until now I haven't received any updates about it and now my payout is held and it's near net 15 already which means I only got one day to resolve this but I don't think it'll be enough. I'm really frustrated because this could've been resolved much earlier. Hope this get attention

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    Closed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. hola quiero saber porque no tengo mi sub de prime si ya es 9 de octubre

    1 vote

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    Closed  ·  0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  16. There are a bunch of accounts that I am somehow followed to that I have never actively chosen to follow. These accounts all have the same number of followers and have never posted a video or broadcasted. There might be some follower exploit or hack that has happened, and it is for a bunch of accounts. Please help if you can.

    1 vote

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    0 comments  ·  Connections  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out about this.

    In order to get this investigated as quickly and effectively as possible, please use the report system directly on Twitch. The report system will inform our Moderation team about the issue so it can be properly addressed in a timely and efficient manner.

    To file a report, click the “⋮” icon on the user’s profile page and select the “Report” option. Within the report, please include as much information as you can in a well-formatted report. The easier it is for Moderators to read, the easier it is to deal with!

    For an example of how to do this, see these detailed instructions.

    Our Moderation team is online 24/7 and will be able to suspend accounts and IP ban users that break our Terms of Service. The team is unable to investigate user reports which are not sent via the proper method outlined above.

  17. I do not receive mails when I forget my name on twitch I do not receive such mails but i receive other mails as password reset and stuff what should i do.

    1 vote

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    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there,

    This is better resolved with our team at help.twitch.tv

    They will be able to assist you with any account specific questions or issues you may be having.

  18. Do your job, do the right thing for once. I've been suspended for 5 months cause my username included ******* misspeled. Made a dozen of tickets. No answer. My amazon prime is now ****** thanks to your poor service.

    I know i'm not the only one in this situation. And the worst thing about it is, if said ******* were on my chest, the problem would have been solved in less than a day. Your service disgust me, and it speaks about The company's staff.

    Ever heard of what people think of Discord mods? You guys are actually like that.

    1 vote

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    Closed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. My Friends account just had something happen where he lost all followers and it has been un-following him from accounts - how do i get someone to look into it?

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there,

    Your friend will need to reach out to our team at help.twitch.tv

    Please know that we cannot help anyone but the account holder so make sure your friend has reached out concerning this. They will be able to take a closer look into this.

  20. so I asked if twitch could let me change my username from my deadname to my new name, and so I sent the email, and every day for a few weeks I checked my email inbox waiting for them to at least respond. they didn't. so I checked the case number and it said it was already resolved. it has not been resolved my username remains my deadname and I still can't change it. I had been waited weeks just to be disappointed. I recommend twitch sending emails back stating the status of the case rather than making users wait…

    2 votes

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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there,

    It seems we were able to respond to your email. I would recommend checking your spam and junk folders just in case.

    Looking into this though it seems you recently changed your name so that is why you are unable to change it again as we do have a 2 month cool down between name changes. We do have this ongoing UserVoice thread (https://twitch.uservoice.com/forums/310228/suggestions/39809164) on name change cool down if you would like to provide feedback there as well.

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