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Account Management: e.g., Login, Connections, Password Reset

Account Management: e.g., Login, Connections, Password Reset

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  1. Twitch should be able to work faster when it comes to suspensions. Many streamers who were unjustly banned have to wait months just for a response, which could really hurt the community that has been built up. On Twitter many people complain about how slow the twitch support is when it comes to this so being able to get out faster responses would definitely bring back positive feedback.

    40 votes
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    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Stop replying to support requests once and then marking as resolved when nothing is resolved. This happened twice.

    First time I got a generic copy/pasted email, which absolutely IGNORED anything I had written in the request itself. Then it was marked as resolved.

    Second time, a human answered with an actual reply, I immediately replied back but the issue was, again, already closed.

    This is really, really, really bad support. It's absolutely disgraceful.
    You either don't care about your users, or you are completely oblivious to the quality of your support staff.

    So here's my idea: Get your **** together…

    16 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Twitch Support is Closing all tickets and i didnt get any answer oder Help! My emails didnt get answered too...

    13 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. I have always had twitch email notifications turend off, but since I had found about these new recaps, I have just turned them on. Can I still get my twitch recap? I'd really love to. In my opinion it should be shown directly on the twitch app/site, similar to spotify's one.

    7 votes
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. I submitted several tickets 40 days ago and have not gotten a single response, PLEASE REPOND TO DISPUTE TICKETS AND SUPPORT TICKETS!!!

    6 votes
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  6. I don’t receive se recap

    5 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. I am having a terrible time with your customer services and they are resolving my support tickets without even emailing me. The worst part is the last one they said they would fix the issue as I had the correct information and then they didn't fix my issue.
    They instead changed the email of my secondary account to one that I didn't even mention. Now they aren't responding to me via email after several days and then saying it is resolved. This issue could be solved if I could contact a real person. I don't understand.
    A customer chat support…

    4 votes
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  8. Now the maximum number of ban counting is limited by 99, which is represented when the room manger click a user's nickname. Could you increase the maximum representing number to 999 like messages.
    In some rooms where i am usually watching, we play with the number by treating like levels. But, anyone who want to increase the number reaches the maximum so easily. So, we want to increase the maximum number.

    4 votes
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  9. didn't get your recap, why?

    2 votes
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  10. Por favor, llevó dos días esperando a que me llegue el correo de Twitch recap y sigo sin recibirlo. Os rogaría me llegara lo antes posible. Gracias, un saludo

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could you please send me again the Recap Report to my mail adress, jensschmitt@gmx.net, because I accidentally deleted it. Thank you for your help. Jens

    2 votes
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  12. 2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Resolve the follow issue, let us have the information about time following peoples even if whe don't follow they anymore, like a "history" about that.

    It's frustrating lost that information after some miss click or bug.

    2 votes
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  14. We should be allowed to change our age because my account is my older brothers old account and because of this my age is not accurate

    2 votes
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  15. When activating my Twitch account on my Xbox One, I received a code to enter in at twitch.tv/activate that began with "***". Inappropriate combinations of letters should not be included in activation codes.

    2 votes
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  16. We should be able to manage all of our subscriptions on all platforms. The website tells me to go to my mobile device to manage mobile subscriptions? What are you doing Twitch?

    2 votes
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  17. Please submit twitch.tv for HSTS preloading (https://hstspreload.org/?domain=twitch.tv). This will help force the users' browsers to connect to the website using only HTTPS, even if they have never visited the website before.

    2 votes
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  18. It would be very great if you could change your birthday after you have taken the account from someone else like your brother..

    2 votes
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  19. Well the idea is that the twitch drop works a little different than it's today, because it's so frustrating to see a friend that watches just 10 minutes of stream getting a item that you looked around 5 hours and open multiple streams to get the same item and it don't drop for you, I think the drop could at least consider the time that the person watch because like it works now and thatn situation happens is sorrowfull for some people

    2 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hello. Please add the ability to view statistics as a spectator:
    the number of hours of viewing in general, separately for each streamer, with the ability to watch by year

    1 vote
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