Account Management: e.g., Login, Connections, Password Reset

How can we improve the account management experience?

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  1. The Username Recycling policy has to change.

    Yes, I'm aware: per the recycling policy on the website, "Once you have changed your name, the abandoned usernames will be held by Twitch for a minimum of 6 months"

    But they're clearly not being recycled. I've been waiting on an old name since the policy was announced, and it had already been changed for at least a year when it was. I had changed it as part of an effort to rebrand some aspects of creation, which has changed directions since then.

    Six months is absolutely a reasonable amount of time, but these names are clearly not being recycled.…

    6 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Support Team Needs Overhaul

      Your support team is not equipped to handle task that are being given to them. In no way should a consumer have to wait weeks for the right information to be provided to them. In no way should the consumer wait a few days just to receive a canned response about 'If you need help and the problem has not resolved itself, please reply back to this message'.

      If a ticket is submitted, you should have a team of professionals address these tickets within a reasonable amount of time. Making people wait for someone to finally understand the problem, I'm…

      1 vote
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      • Fix Login

        PLEASE fix this issue, been trying for hours to log into twitch, I am a prime member and every time I try to log in it says that I have,"encounted an error please try again," but I have been trying forever!

        5 votes
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        • 2 votes
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          • Backups Not Working

            Can't find exactly the correct place to land this, so...
            Backups won't work. For some reason when I "sync" my addon's--which I presume is syncing them with my other two machines--sync says it is successful. However, for some reason, "Backup" rolls for a few seconds and then throws "unable to backup", and no "for help with this issue, click here" (aka, no explanation). Any ideas?

            1 vote
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            • Non-Reachable Emails

              Allot of different websites offer this feature, but, how about making it so that if you somehow in someway can't login to your account after reporting missing credentials, it will offer you the chance to send the email about (e.g resetting your password) to an email that you can access.

              1 vote
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              • showing ways to fix common bugs on their account like not being able to make bits from ads

                my option to watch ads for bits has not been available for months now, my idea is to advertise this not only so that people can watch more ads but for us to have more bits to drop in a stream :) thank you for reading

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Bind account with mobile number to prevent people from creating multiple accounts

                  Right now people can create several accounts with just a new e-mail address (or delete an old account and create a new one). People that are harassing streamers usually does this, and it's unacceptable.

                  Twitch needs to do something about this, because it's gone too far. Bind accounts with a mobile number and let the owner change his/her name Once, because the name we chose 2 years ago might not be suitable today.

                  When a user register a new account on Twitch, they need to verify their identity with their phone number (for example sending a code via SMS that…

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Email Verification

                    In need of help. New to Twitch, and cant figure out what I'm doing. I have verified my email 12 times total, now, yet it still will not allow me to speak in streams. Anyone have any idea as to why?

                    2 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Login Verification

                      Remove the reCAPTCHA. I have to click out of logging into my profile multiple times before I can see the verification button on the reCAPTCHA so I can finally enter into my profile.

                      2 votes
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                      • I've been experiencing a bug for a few weeks now.

                        First noticed that live video was not loading, so I logged out.
                        Main page of Twitch still didn't have live video, AND the log in button displayed a blank page. Channels at the bottom were displayed, but not clickable.

                        I went to Twitter to submit console error text, but still having the same issue. I thought I might be banned, so I came back to email through twitch.tv, when I noticed a different login button next to the required username box. I successfully logged in.

                        The new main page loaded, but live video is still dead.
                        Going to some channels,…

                        1 vote
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                        • 2 votes
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                          • Allow the reversal/change of localized display names

                            Since usernames can now be changed every two months, why not localized display names? Or at the very least allow them to be reset - since way too many people have made the mistake of switching to japanese or chinese characters (myself included) and are now permanently stuck with it. I won't go into how many problems it's caused me but wow does it suck. It would be great if this could be implemented.

                            6 votes
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add new filters for creating usernames to deter the creation of accounts used for trolling/harassment purposes

                              In light of recent events in which two individuals have been harassing and cyberstalking a number of Twitch streamers, myself included, it would be helpful to filter out alternative forms of profanity along with formats of phone numbers.

                              Specifically, I suggest the following be filtered/prohibited in username creation:

                              - bltch (with an "L" instead of an "i")
                              - wh0re (with a "0" instead of an "o")
                              - ###_###_#### (the typical format of including phone numbers in a username)

                              All three of these techniques have been used by internet trolls when creating multiple accounts to harass streamers and post their personal…

                              5 votes
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Too easy to register new accounts on here when a user gets blocked

                                To easy to register fake emails on here and harass someone defiantly need to not make it easy to create multiple user accounts on here which ultimately will lead to malicious activities.

                                4 votes
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                                • Bug in accept friend requests -.-

                                  I cannot accept these FR below because of a bug,please fix it...
                                  http://i.imgur.com/xDROsLZ.png

                                  1 vote
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                                  • i have ban for 8 month and dont unban ! maybe go unban no? 8 month ! channel unreachables

                                    i have ban for 8 month and dont unban ! maybe go unban no? 8 month ! channel unreachables

                                    1 vote
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                                    • Bot check rework

                                      Your check on the bot in case of login the worst that came across to me.
                                      The sign of the avtomobilyy company occupying all picture is a sign of shop or the photo of a piece of the machine? An advertizing banner - a sign of shop? The picture with an earth road and a piece of a slope belongs to mountains? On the picture some water occupying almost all space is represented is a pool, the sea, the river?
                                      It is not check on the robot, and attempt to guess a mentality of the creator of this test whose…

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                        • _Register [email]

                                          Register [email]

                                          3 votes
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                                          Account Management: e.g., Login, Connections, Password Reset

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