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Account Management: e.g., Login, Connections, Password Reset

Account Management: e.g., Login, Connections, Password Reset

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  1. 391 votes
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    116 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
    Planned  ·  Anonymous responded

    We’re reviewing this. Curious how long you think would be ok.

  2. Could we please move away from the Authy only 2FA implementation currently used and provide standard TOTP and QR codes?

    This would work much better for people who already have a stack of 2FA accounts in other solutions, remove reliance on a single application, fix issues with support (eg. Windows Phone), remove the need for a phone number (important for younger users I'd imagine) and generally increase flexibility and usability of 2FA for everyone by not locking us into a proprietary implementation.

    123 votes
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    8 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  3. There should definitely be an option to log out of all devices. Even if you log out from one device, or change your password, you will still be logged in on all devices you haven't logged out from. I really tried to find an option to log out of all but couldn't find one.

    I found this "bug" when I logged out and changed my password. A few days later my friend messaged me that he still has access to my twitch (I was on his computer and forgot to log out). It's not a huge problem for me because…

    115 votes
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    16 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  4. Yes, I'm aware: per the recycling policy on the website, "Once you have changed your name, the abandoned usernames will be held by Twitch for a minimum of 6 months"

    But they're clearly not being recycled. I've been waiting on an old name since the policy was announced, and it had already been changed for at least a year when it was. I had changed it as part of an effort to rebrand some aspects of creation, which has changed directions since then.

    Six months is absolutely a reasonable amount of time, but these names are clearly not being recycled.…

    94 votes
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    21 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  5. It would be really nice to use a usb device for 2auth (something like the yubikeys).

    68 votes
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    6 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  6. Also provide other options for 2FA apps not just Authy

    41 votes
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    1 comment  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  7. Twitch should be able to work faster when it comes to suspensions. Many streamers who were unjustly banned have to wait months just for a response, which could really hurt the community that has been built up. On Twitter many people complain about how slow the twitch support is when it comes to this so being able to get out faster responses would definitely bring back positive feedback.

    40 votes
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    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Twitch requires the most insane password strength I've ever seen. I've had accounts with banks, insurers, court systems and other state/federal government websites, and yours is the only one I will never remember. You're a streaming site. It's not like you're handing out nukes.

    Literally all I (and millions of others) want to do is watch streamers and comment occasionally. If the security is this high for streamers, who have jobs and contracts surrounding twitch, then fine. But I think you'd make a lot of people happy by making two separate account types, with different levels of security measures. One…

    31 votes
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    6 comments  ·  Signup  ·  Flag idea as inappropriate…  ·  Admin →
  9. I have a personal account and an account to stream with my trivia company. I would like to be able to switch between them without logging out. More importantly, I'd like them each to have their own themes--currently if I log out of one and into the other, it still uses the custom theme I built for the other account. Any changes I make with persist if I switch accounts again. Bind layouts saves to accounts locally / store them in the cloud but also allow users to share their layouts (or access any layout saved locally).

    28 votes
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    3 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  10. Twitch's "recycle" policy is misleading and they're not true to their words.

    I've been waiting 6 years to claim my old account's usenrame. According to the recycle policy, it says it'll take 6 months to 1 year before inactive usernames can be reclaimed by somebody else.

    I can't be the only one who's been waiting to reclaiming usernames??????????

    25 votes
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    3 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  11. SMS as 2FA is well known to be the least secure of the methods available but still a better option than no 2FA at all, but I suggest an option to disable it as a fallback after having enabled Authy to lessen the security risks to the user account. You could learn from others mistakes such as Reddit's: https://arstechnica.com/information-technology/2018/08/password-breach-teaches-reddit-that-yes-phone-based-2fa-is-that-bad/

    23 votes
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    0 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  12. the need to use other time based 2FA without the need of a SMS capable phone to use. Many sites now uses 2FA and a single platform to build it around doesn't make sense.

    please use a open system

    22 votes
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    2 comments  ·  2FA  ·  Flag idea as inappropriate…  ·  Admin →
  13. This feature has be announced in 2018 and Twitch still haven't started doing this since then. Inactive accounts are not being recycled and its annoying to see someone else have a username you want, but have completely forgotten about their Twitch account years ago. Please Twitch, fix this already.

    17 votes
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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop replying to support requests once and then marking as resolved when nothing is resolved. This happened twice.

    First time I got a generic copy/pasted email, which absolutely IGNORED anything I had written in the request itself. Then it was marked as resolved.

    Second time, a human answered with an actual reply, I immediately replied back but the issue was, again, already closed.

    This is really, really, really bad support. It's absolutely disgraceful.
    You either don't care about your users, or you are completely oblivious to the quality of your support staff.

    So here's my idea: Get your **** together…

    16 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. To easy to register fake emails on here and harass someone defiantly need to not make it easy to create multiple user accounts on here which ultimately will lead to malicious activities.

    16 votes
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    0 comments  ·  Signup  ·  Flag idea as inappropriate…  ·  Admin →
  16. Right now people can create several accounts with just a new e-mail address (or delete an old account and create a new one). People that are harassing streamers usually does this, and it's unacceptable.

    Twitch needs to do something about this, because it's gone too far. Bind accounts with a mobile number and let the owner change his/her name Once, because the name we chose 2 years ago might not be suitable today.

    When a user register a new account on Twitch, they need to verify their identity with their phone number (for example sending a code via SMS that…

    15 votes
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    2 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  17. Twitch Support is Closing all tickets and i didnt get any answer oder Help! My emails didnt get answered too...

    13 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. lots of people have been waiting to change there usernames and yet, it hasnt happened. the recycle process of names hasnt happened. i have been trying to change my name for a while and i have been waiting. yet, the username isnt being used by an account at all and i dont understand why i cant have it. it just makes no sense and this needs to be changed. not to mention the accounts taken usernames that havent been used in years. its a waste and a frustration.

    8 votes
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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
  19. The authentication page for viewers, should have a dark mode.

    Either set by ?queryString or autodetect the users Twitch theme selection (or both)

    8 votes
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    0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  20. Reduce the amount of cooldown after a name change, I have had to wait for 6+ months to get my name changed after I accidentally changed my name. I didn't get a reply from support after 6 months either, so I had to wait it out.
    Even when you change your name you might not even be able to get the name back, which is ridiculous in my opinion. Having to wait 6+ months to get your name back and yet not be able to get it is something that needs to be changed when I accidentally changed my name…

    8 votes
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    0 comments  ·  Usernames  ·  Flag idea as inappropriate…  ·  Admin →
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