Review your SELF HARM and SUICIDE policies.
Put policies in place to deal with Suicide and Self Harm
Your current policy that suicide and self harm are a violation of ToS that results in users being banned or suspended is nothing but a bandaid solution that silences people in need of urgent medical attention. Please review these policies, as your platform may be the only place that some people feel comfortable reaching out for help for the first time. Your report feature for Self Harm should enact HELP for the person, not get them a ban. If this is a bot that bans these users, it is even more concerning that you use an automated feature to play with people's lives.
- Remove suicide and self harm from the violation of ToS. People who are suicidal are not the bad guys, let's help them instead.
- The report feature for self harm should trigger assistance for people, not a ban or suspension.
- Consider putting people with a background in psychology and mental health on your administration team to assist people when these reports do come through.
General User commented
On one process I agree, a person should not be punished for speaking out in desperation. If anything they should be refereed to the proper aid immediately. On another basic I am concerned this might give those dedicated to self-harm an outlet for such, and Twitch can't really force them to take the help. I thing the idea needs revision, but I do agree outright banning is not a good idea.
Yoshi Bandragon commented
There are thousands of streamers around the world, there are so many staff you can hire and how would triggering assistance even work when Twitch employees are only human and the whole streamers from around the world issue rises up. And all bans are looked at by real people, if someone needs help then it is up to them or their real life friends/family to help, not a gaming website.